Support Board
Date/Time: Mon, 03 Feb 2025 22:37:40 +0000
Chart displays Daily and weekly but not lower time frames
View Count: 870
| [2019-12-09 03:25:24] |
| User483358 - Posts: 4 |
|
I am trying to display futures data, 5 minute charts. I can display daily and weekly, everything else shows a a black screen. I have tried active and expired contracts, all display the same way. Thanks. |
| [2019-12-09 16:32:09] |
| |
|
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2019-12-10 15:33:02] |
| |
|
Tell us one of the symbols this happens with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-10 16:42:13] |
| User483358 - Posts: 4 |
|
ZNU19, ZNZ19
|
| [2019-12-10 16:43:39] |
| User483358 - Posts: 4 |
|
10 year T-notes Futures, September and December In case I have the symbols incorrect and that is the problem. |
| [2019-12-10 16:57:39] |
| |
|
Go to one of those charts and follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-14 08:04:26] |
| User483358 - Posts: 4 |
|
Software version: 2021 64-bit | 2019-12-14 07:56:19.278 Usage end date: 2020-01-08 | 2019-12-14 07:56:19.278 Enabled for: Sierra Chart Historical Data Service. | 2019-12-14 07:56:19.278 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-14 07:56:19.278 Current selected Data/Trading service: SC Data - All Services | 2019-12-14 07:56:19.278 Custom symbol settings values: enabled | 2019-12-14 07:56:19.278 Chart Update Interval: 500 | 2019-12-14 07:56:19.278 Intraday Data Storage Time Unit: 0 | 2019-12-14 07:56:19.278 Time Zone: +00:00:00 (UTC+00) | 2019-12-14 07:56:19.278 2019-12-14 02:56:19 Local computer time | 2019-12-14 07:56:19.279 2019-12-14 07:56:19 Local computer time in UTC | 2019-12-14 07:56:19.279 2019-12-14 07:56:19 Local computer time in SC Time Zone | 2019-12-14 07:56:19.279 2019-12-14 07:51:04 Server time in UTC | 2019-12-14 07:56:19.279 Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-12-14 07:56:19.279 Program path: C:\SierraChart\ | 2019-12-14 07:56:19.279 Data Files path: C:\SierraChart\Data\ | 2019-12-14 07:56:19.279 OS Version Number: 10.0 | 2019-12-14 07:56:19.279 Locale Setting: C | 2019-12-14 07:56:19.279 Added historical Intraday data request for ZNU19 to the queue. | 2019-12-14 07:57:20.214 Intraday data recording state for symbol ZNU19 is set to download 'Pending'. | 2019-12-14 07:57:20.214 Triggering next historical data download in queue. | 2019-12-14 07:57:20.214 Reloading all charts with filename: ZNU19.scid | 2019-12-14 07:57:20.214 HD Request # 5 | Downloading Intraday chart data for ZNU19 to the file ZNU19.scid. Service: cbot | 2019-12-14 07:57:20.214 HD Request # 5 | Download start date-time: 2019-04-03 23:59:59.000 | 2019-12-14 07:57:20.215 HD Request # 5 | Using server: ds21.sierracharts.com port 10149 | 2019-12-14 07:57:20.216 Socket (1) | Creating socket. | 2019-12-14 07:57:20.216 Socket (1) | Connecting to IP: 216.1.90.129. | 2019-12-14 07:57:20.216 ZNU19 1 Min #1 | Reloading chart. | 2019-12-14 07:57:20.244 ZNU19 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZNU19.scid | 2019-12-14 07:57:20.259 ZNU19 5 Min #2 | Reloading chart. | 2019-12-14 07:57:20.370 ZNU19 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZNU19.scid | 2019-12-14 07:57:20.391 Socket (1) | CloseSocket call. | 2019-12-14 07:57:40.216 Socket (1) | Closed. | 2019-12-14 07:57:40.216 HD Request # 5 | Error downloading historical Intraday data for ZNU19. Timeout error connecting to server. | 2019-12-14 07:57:40.217 Added historical Intraday data request for ZNU19 to the queue. | 2019-12-14 07:57:40.217 Triggering next historical data download in queue. | 2019-12-14 07:57:40.217 Historical data download thread signaled to stop. | 2019-12-14 07:57:40.217 HD Request # 5 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ZNU19 | 2019-12-14 07:57:40.217 HD Request # 5 | Completion time: 20s | 2019-12-14 07:57:40.217 HD Request # 6 | Downloading Intraday chart data for ZNU19 to the file ZNU19.scid. Service: cbot | 2019-12-14 07:57:40.218 HD Request # 6 | Download start date-time: 2019-04-03 23:59:59.000 | 2019-12-14 07:57:40.219 HD Request # 6 | Using server: ds21.sierracharts.com port 10150 | 2019-12-14 07:57:40.219 Socket (1) | Creating socket. | 2019-12-14 07:57:40.219 Socket (1) | Connecting to IP: 216.1.90.129. | 2019-12-14 07:57:40.219 Socket (1) | CloseSocket call. | 2019-12-14 07:58:00.216 Socket (1) | Closed. | 2019-12-14 07:58:00.216 HD Request # 6 | Error downloading historical Intraday data for ZNU19. Timeout error connecting to server. | 2019-12-14 07:58:00.216 Added historical Intraday data request for ZNU19 to the queue. | 2019-12-14 07:58:00.217 Triggering next historical data download in queue. | 2019-12-14 07:58:00.217 Historical data download thread signaled to stop. | 2019-12-14 07:58:00.217 HD Request # 6 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ZNU19 | 2019-12-14 07:58:00.217 HD Request # 6 | Completion time: 20s | 2019-12-14 07:58:00.217 HD Request # 7 | Downloading Intraday chart data for ZNU19 to the file ZNU19.scid. Service: cbot | 2019-12-14 07:58:00.217 HD Request # 7 | Download start date-time: 2019-04-03 23:59:59.000 | 2019-12-14 07:58:00.218 HD Request # 7 | Using server: ds21.sierracharts.com port 10149 | 2019-12-14 07:58:00.219 Socket (1) | Creating socket. | 2019-12-14 07:58:00.219 Socket (1) | Connecting to IP: 216.1.90.129. | 2019-12-14 07:58:00.219 Socket (1) | CloseSocket call. | 2019-12-14 07:58:20.214 Socket (1) | Closed. | 2019-12-14 07:58:20.214 HD Request # 7 | Error downloading historical Intraday data for ZNU19. Timeout error connecting to server. | 2019-12-14 07:58:20.214 Historical data download thread signaled to stop. | 2019-12-14 07:58:20.215 HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ZNU19 | 2019-12-14 07:58:20.215 HD Request # 7 | Completion time: 20s | 2019-12-14 07:58:20.216 HD Request # 7 | Intraday data download complete for ZNU19. Unique request ID: 3 | 2019-12-14 07:58:20.216 Removing historical data download ID 3. | 2019-12-14 07:58:20.216 Real-time Intraday chart data file updates started for ZNU19 | 2019-12-14 07:58:20.216 Intraday chart data file opened for ZNU19 | 2019-12-14 07:58:20.216 Triggering next historical data download in queue. | 2019-12-14 07:58:20.216 |
| [2019-12-16 04:18:46] |
| |
|
This is the problem: HD Request # 5 | Error downloading historical Intraday data for ZNU19. Timeout error connecting to server. | 2019-12-14 07:57:40.217
Refer to:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: