Support Board
Date/Time: Mon, 03 Feb 2025 19:41:54 +0000
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| [2019-12-07 00:02:08] |
| klong - Posts: 4 |
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I am new to Sierra Charts but I do not have a Trading account. I have attempted to pay the fees requested to get live data feeds but have not been successful. I would like the $42 professional & non account holder data package. Please advise on how to make this happen. Thank you in Advance for your assistance. |
| [2019-12-07 07:20:18] |
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The Sierra Chart exchange data feed is set up properly on your account. However, you really should be using this data feed: Denali Exchange Data Feed We will help you switch to it next month. However, to verify everything is correct, follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for a futures symbol. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-07 07:20:37
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