Support Board
Date/Time: Sun, 24 Nov 2024 23:49:23 +0000
IB Streaming data not updating
View Count: 2902
| [2013-12-26 15:50:03] |
| User24187 - Posts: 54 |
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I was having no issues until this morning when a pacing violation showed up. I followed your instructions and got rid of the violation. But now the charts are not updating with intra day futures streaming data. The True Real Time Data Feed is working, but the streaming is not. Please advise on possible solutions for updating charts with streaming data.
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| [2013-12-26 16:15:29] |
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Please post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Also let us know which symbols you are having issues with. Sierra Chart Support Date Time Of Last Edit: 2013-12-26 16:16:02
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| [2013-12-26 16:18:30] |
| User24187 - Posts: 54 |
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Symbol having issue with: NQ-201403-GLOBEX Software version: 976 | 2013-12-26 09:36:59 Current Service Package: 3 | 2013-12-26 09:36:59 Usage end date: 2014-01-14 | 2013-12-26 09:36:59 Sierra Chart Historical Data Service is included. | 2013-12-26 09:36:59 Active service: Interactive Brokers | 2013-12-26 09:36:59 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-26 09:36:59 2013-12-26 09:36:59 Local computer clock time | 2013-12-26 09:36:59 2013-12-26 15:36:59 GMT time | 2013-12-26 09:36:59 2013-12-26 09:36:59 Time zone adjusted time | 2013-12-26 09:36:59 Time difference to server time: 1 seconds. | 2013-12-26 09:36:59 Program path: C:\SierraChart\ | 2013-12-26 09:36:59 Data Files path: C:\SierraChart\Data\ | 2013-12-26 09:36:59 OS Version Number: 6.2 | 2013-12-26 09:36:59 HD Request # 1 - Downloading Historical Daily chart data for $IUXX. Starting date: 2013-12-24. Service: ddf | 2013-12-26 09:37:04 HD Request # 1 - Requesting historical Daily data for $IUXX starting at 2013-12-23 | 2013-12-26 09:37:04 HD Request # 1 - Receiving historical Daily data for $IUXX starting at 2013-12-23 | 2013-12-26 09:37:04 Writing historical daily data for $IUXX to the file $IUXX.dly | 2013-12-26 09:37:04 HD Request # 1 - Received 3 records from 2013-12-23 00:00:00 to 2013-12-26 00:00:00 (4.0 days) and wrote 2 records for $IUXX | 2013-12-26 09:37:04 HD Request # 1 - Daily download COMPLETE for $IUXX | 2013-12-26 09:37:04 Connecting to IB data and trade server: localhost port 7496... | 2013-12-26 09:37:06 The network socket is connected. | 2013-12-26 09:37:06 Using client version 46. Waiting for acceptance... | 2013-12-26 09:37:06 TWS server version: 69 | 2013-12-26 09:37:06 Connected to IB data and trade server. | 2013-12-26 09:37:06 HD Request # 2 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: ib | 2013-12-26 09:37:06 HD Request # 2 - Starting date and time: 2013-12-26 09:35:10 | 2013-12-26 09:37:06 HD Request # 2 - Requesting a total of 0 days and 4916 seconds. | 2013-12-26 09:37:06 HD Request # 2 - IB Backfill - Seconds requested: 4916. Seconds Remaining: 0. | 2013-12-26 09:37:06 HD Request # 2 - Requesting 4916 Seconds of data at 30 secs with ending Date-Time at 2013-12-26 10:47:06 for NQ-201403-GLOBEX | 2013-12-26 09:37:06 Next valid order ID: 1 | 2013-12-26 09:37:06 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-12-26 09:37:06 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-12-26 09:37:06 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-12-26 09:37:06 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:37:06 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:37:06 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:37:06 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:37:06 Next valid order ID: 1 | 2013-12-26 09:37:06 Starting updates for: NQ-201403-GLOBEX | 2013-12-26 09:37:06 Subscribing to real-time True Data for symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2013-12-26 09:37:06 Subscribing to symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2013-12-26 09:37:06 Starting updates for: NDX-I-NASDAQ | 2013-12-26 09:37:06 Subscribing to real-time True Data for symbol: NDX SecType: IND Exchange: NASDAQ Currency: | 2013-12-26 09:37:06 Subscribing to symbol: NDX SecType: IND Exchange: NASDAQ Currency: | 2013-12-26 09:37:06 HD Request # 2 - Processing historical data message from TWS | 2013-12-26 09:37:06 HD Request # 2 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2013-12-26 09:25:00 | 2013-12-26 09:37:06 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-26 09:35:30 | 2013-12-26 09:37:06 HD Request # 2 - Received 25 records and wrote 4 records from 2013-12-26 09:25:00 to 2013-12-26 09:37:00. | 2013-12-26 09:37:06 HD Request # 2 - Received 25 records from 2013-12-26 09:25:00 to 2013-12-26 09:37:00 (12.0 minutes) and wrote 4 records for NQ-201403-GLOBEX | 2013-12-26 09:37:08 HD Request # 2 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2013-12-26 09:37:08 Real-time intraday chart data file updates started for NQ-201403-GLOBEX | 2013-12-26 09:37:08 IB Trading service: Requesting Trade Positions for account: | 2013-12-26 09:37:11 IB Trading service: Received Trade Positions download end message. | 2013-12-26 09:37:11 Active service: Interactive Brokers | 2013-12-26 09:37:26 File >> Disconnect selected. | 2013-12-26 09:40:07 Disconnected from IB. | 2013-12-26 09:40:07 Connecting to IB data and trade server: localhost port 7496... | 2013-12-26 09:40:14 The network socket is connected. | 2013-12-26 09:40:14 Using client version 46. Waiting for acceptance... | 2013-12-26 09:40:14 TWS server version: 69 | 2013-12-26 09:40:14 Connected to IB data and trade server. | 2013-12-26 09:40:14 HD Request # 3 - Downloading Intraday chart data for NQ-201403-GLOBEX to the file NQ-201403-GLOBEX.scid. Service: ib | 2013-12-26 09:40:14 HD Request # 3 - Starting date and time: 2013-12-26 09:37:20 | 2013-12-26 09:40:14 HD Request # 3 - Requesting a total of 0 days and 4974 seconds. | 2013-12-26 09:40:14 HD Request # 3 - IB Backfill - Seconds requested: 4974. Seconds Remaining: 0. | 2013-12-26 09:40:14 HD Request # 3 - Requesting 4974 Seconds of data at 30 secs with ending Date-Time at 2013-12-26 10:50:14 for NQ-201403-GLOBEX | 2013-12-26 09:40:14 Next valid order ID: 1 | 2013-12-26 09:40:14 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-12-26 09:40:14 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-12-26 09:40:14 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-12-26 09:40:14 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:40:14 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:40:14 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:40:14 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2013-12-26 09:40:14 Next valid order ID: 1 | 2013-12-26 09:40:14 Starting updates for: NQ-201403-GLOBEX | 2013-12-26 09:40:14 Subscribing to real-time True Data for symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2013-12-26 09:40:14 Subscribing to symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2013-12-26 09:40:14 Starting updates for: NDX-I-NASDAQ | 2013-12-26 09:40:14 Subscribing to real-time True Data for symbol: NDX SecType: IND Exchange: NASDAQ Currency: | 2013-12-26 09:40:14 Subscribing to symbol: NDX SecType: IND Exchange: NASDAQ Currency: | 2013-12-26 09:40:14 HD Request # 3 - Processing historical data message from TWS | 2013-12-26 09:40:15 HD Request # 3 - Receiving Intraday data for NQ-201403-GLOBEX starting at 2013-12-26 09:27:00 | 2013-12-26 09:40:15 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-12-26 09:37:30 | 2013-12-26 09:40:15 HD Request # 3 - Received 27 records and wrote 6 records from 2013-12-26 09:27:00 to 2013-12-26 09:40:00. | 2013-12-26 09:40:15 HD Request # 3 - Received 27 records from 2013-12-26 09:27:00 to 2013-12-26 09:40:00 (13.0 minutes) and wrote 6 records for NQ-201403-GLOBEX | 2013-12-26 09:40:17 HD Request # 3 - Intraday download COMPLETE for NQ-201403-GLOBEX | 2013-12-26 09:40:17 Real-time intraday chart data file updates started for NQ-201403-GLOBEX | 2013-12-26 09:40:17 IB Trading service: Requesting Trade Positions for account: | 2013-12-26 09:40:19 IB Trading service: Received Trade Positions download end message. | 2013-12-26 09:40:19 Active service: Interactive Brokers | 2013-12-26 09:40:57 Requesting market depth updates for: NQ-201403-GLOBEX if supported. | 2013-12-26 09:45:14 Unsubscribed from market depth data for NQ-201403-GLOBEX | 2013-12-26 09:45:19 Active service: Interactive Brokers | 2013-12-26 09:53:07 |
| [2013-12-26 17:24:28] |
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There is not anything in the Message Log indicating a problem. Therefore, refer to help topic 3 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-26 17:25:08
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