Support Board
Date/Time: Mon, 03 Feb 2025 17:11:12 +0000
missing data
View Count: 691
| [2019-11-29 20:06:15] |
| User40526 - Posts: 166 |
|
I recently had an issue with missing data and resolved it by downloading the latest update. Yesterday, I opened a Sierra Chart instance on a second computer, updated it to the latest version, and I am missing data again, this time prior to yesterday. I have spent many many hours trying to resolve it with all I know about retrieving missing data. I have searched documentation and FAQ's, etc. and I'm stuck. The only thing I can see is that under "Chart Settings - Date Range", I am unable to set "From" prior to 11-27-2019 and I can't figure out why. I am asking for 300 days of of intraday data. Please advise. Thanks |
| [2019-12-01 02:56:42] |
| |
|
There could be different reasons for this, and we have done some updates to help with this. Update to the latest prerelease 2019: Software Download: Fast Update And then: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-01 02:57:21
|
| [2019-12-01 16:42:00] |
| User40526 - Posts: 166 |
|
Ouch I downloaded the latest pre release 2019 and now have a blank chart after "Edit- Delete all Data and Download." Even grid lines are gone, but I guess that may have to do with no data. I do get a "Download Failed" notice. Fortunately, this is not my main computer (which is ok with version 2017) it is a backup laptop. |
| [2019-12-01 16:55:13] |
| |
|
We will figure out what the problem is. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-02 00:10:20] |
| |
|
If you continue to have the problem, restart Sierra Chart and then follow the instructions below: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-02 13:06:36] |
| User40526 - Posts: 166 |
|
Yea!!! Success this morning. Thank you! |
To post a message in this thread, you need to log in with your Sierra Chart account: