Support Board
Date/Time: Mon, 03 Feb 2025 17:11:36 +0000
Lost With Trans Act Feed
View Count: 622
| [2019-11-26 19:44:47] |
| User940772 - Posts: 76 |
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I am totally lost with the feed from Trans Act. I had been using v1941 for some time now but started getting messages about it not being supported much longer. So I upgraded to v2014 and still can't get the feed to work. The Trans Act people by the way said it should. If I have read everything correctly you have done all you are going to do on this issue and I understand that. My question therefore is are there special instructions that I may have missed somehow to get this thing going or is this just an issue on my end that I'm going to have to live with? I'm using my backup feed at the moment (Rithmic) but always felt that the TA feed was better. Thanks-
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| [2019-11-26 20:58:19] |
| User907968 - Posts: 825 |
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I assume TransAct told you already, but there is a page on the TransAct Client Portal where you have to activate the appropriate setting, for example 'Sierra Charts Direct'.
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| [2019-11-26 21:00:26] |
| infpz - Posts: 826 |
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Please feel free to email me and I would be happy to look into it for you. pz@infinityfutures.com
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| [2019-11-26 22:18:11] |
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Most likely you are getting an Account Logon Error. In this case, refer to: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-26 22:20:08
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| [2019-11-26 22:20:12] |
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The link above was corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-26 23:50:45] |
| User940772 - Posts: 76 |
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User907968, I want to thank you for the help as that was the problem. Unfortunately the last time I contacted TA support they simply told me I was good to go. Not a thing about Sierra Charts Direct. All The Best |
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