Support Board
Date/Time: Mon, 03 Feb 2025 14:58:58 +0000
Waiting to Download Historical Data
View Count: 660
| [2019-11-25 19:27:07] |
| AlexSuprun - Posts: 1 |
|
Hi, I've downloaded SierraCharts and I want to start working with it. But I have a problem with charts data. Some of charts display candles with yellow rectangle with "Waiting to Download Historical Data" and some charts don't display candles at all(see attached screenshots). I am attaching log file too. My internet connection speed is about 20 Mpbs download & 1.8 Mbps upload. Please help me to fix this problem. |
 Waiting.png / V - Attached On 2019-11-25 19:26:46 UTC - Size: 6.09 KB - 209 views  SierrChart Log.txt - Attached On 2019-11-25 19:26:51 UTC - Size: 22.04 KB - 320 views |
| [2019-11-26 05:21:14] |
| |
|
This is the problem: HD Request # 5 | Error downloading historical Daily data for XAUUSD. The network socket has been closed. Retrying download. | 2019-11-24 20:23:55.271 This is a network connectivity issue. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: