Support Board
Date/Time: Mon, 03 Feb 2025 14:05:58 +0000
SC service package 5
View Count: 780
| [2019-11-22 01:51:10] |
| User358559 - Posts: 15 |
|
I am with transact and asked them to enable me to get the service 5 package direct from SC. I opted out of transact platforms and they said I was now enabled to pay you direct. Added usage credit. Unable to add pkg 5 as it says not available.Please advise thank you |
| [2019-11-22 04:35:08] |
| |
|
We will take care of this for you in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-22 12:48:17] |
| User358559 - Posts: 15 |
|
Any idea what time this morning it will be resolved? Thank you |
| [2019-11-22 15:28:23] |
| User358559 - Posts: 15 |
|
Would you please activate the account. What is the problem? Thank you |
| [2019-11-22 16:40:03] |
| |
|
We apologize for the delay. We are doing this now. We only yesterday worked out the procedure with this, and we have to be careful with how this is handled to make sure billing is correct. And one of our developers was not available this morning to double check the procedure.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-22 17:48:37
|
| [2019-11-22 16:42:05] |
| |
|
This is now complete for your account. Your account is on service package 5 and you can now pay for it directly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-22 17:32:50] |
| User358559 - Posts: 15 |
|
Thanks. FYI to other transact users switching to standalone through SC. After opting out in transact client portal and setting up with you per your instructions, then they will need to opt in within client portal to new option "opt in to SC direct". then all will work
|
| [2019-11-22 17:48:13] |
| |
|
Ok this is good to know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: