Support Board
Date/Time: Mon, 03 Feb 2025 13:58:53 +0000
User Email Question
View Count: 558
| [2019-11-21 15:22:06] |
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I am a Sierra Chart subscriber wishing to install on a 2nd PC running Windows 7. I have downloaded the Sierra Chart installer but when I try to install I get the following error message: Maximum number of retries encountered. Refer to log. Download cancelled. I have also tried to send log to support using this email address but not sure if this has been successful. In the log there is a Windows error code 10013. An attempt was made to access a socket in a way forbidden by its access permissions. Please can you advise me as how to proceed. Sierra Chart Support |
| [2019-11-21 17:25:58] |
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This looks like the problem: In the log there is a Windows error code 10013. An attempt was made to access a socket in a way forbidden by its access permissions. HTTP Communication Errors Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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