Support Board
Date/Time: Mon, 03 Feb 2025 13:54:54 +0000
BMF real-time data not being loaded
View Count: 624
| [2019-11-21 12:32:36] |
| User143517 - Posts: 68 |
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Hi there, I am experiencing some issue with BMF real-time data. I opened SC and connected do SC Data - All Services [data], but the real-time data is not being triggered for some reason. Could you check what is happening? Best Regards, |
| [2019-11-21 13:01:58] |
| User143517 - Posts: 68 |
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After posting my request, I found out that another user had post the same request a couple of days ago. So, I followed the procedure in order to force login and send you my message log. Here follows the message log: Software version: 1997 64-bit | 2019-11-21 09:57:30.766 Usage end date: 2020-01-11 | 2019-11-21 09:57:30.766 Enabled for: Advanced Features 2. | 2019-11-21 09:57:30.766 Enabled for: Sierra Chart Historical Data Service. | 2019-11-21 09:57:30.766 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-11-21 09:57:30.766 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-11-21 09:57:30.766 Enabled for exchange: BM&F Futures | 2019-11-21 09:57:30.766 Received 1 data feed usernames. | 2019-11-21 09:57:30.766 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-11-21 09:57:30.766 Current selected Data/Trading service: SC Data - All Services | 2019-11-21 09:57:30.766 Custom symbol settings values: disabled | 2019-11-21 09:57:30.766 Chart Update Interval: 500 | 2019-11-21 09:57:30.766 Intraday Data Storage Time Unit: 0 | 2019-11-21 09:57:30.766 Time Zone: -03:00:00 (UTC-03) | 2019-11-21 09:57:30.766 2019-11-21 09:57:30 Local computer time | 2019-11-21 09:57:30.766 2019-11-21 12:57:30 Local computer time in UTC | 2019-11-21 09:57:30.766 2019-11-21 09:57:30 Local computer time in SC Time Zone | 2019-11-21 09:57:30.766 2019-11-21 12:54:37 Server time in UTC | 2019-11-21 09:57:30.766 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-11-21 09:57:30.766 Program path: C:\SierraChart\ | 2019-11-21 09:57:30.766 Data Files path: C:\SierraChart\Data\ | 2019-11-21 09:57:30.766 OS Version Number: 10.0 | 2019-11-21 09:57:30.766 Locale Setting: C | 2019-11-21 09:57:30.766 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-11-21 09:57:30.766 SC Data - All Services | Connected to data server. | 2019-11-21 09:57:35.265 Triggering next historical data download in queue. | 2019-11-21 09:57:35.265 Triggering next historical data download in queue. | 2019-11-21 09:57:35.265 Triggering next historical data download in queue. | 2019-11-21 09:57:35.265 Triggering next historical data download in queue. | 2019-11-21 09:57:35.265 Mapping XDX19 to XDX19. Service code: bmf.exchange | 2019-11-21 09:57:35.280 SC Data - All Services | Starting real-time market data updates for: XDX19 (XDX19). ID: 1 Service code: bmf.exchange | 2019-11-21 09:57:35.280 SC Data - All Services | Using username 0 | 2019-11-21 09:57:35.280 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2019-11-21 09:57:35.280 SC Data - All Services | Requesting security definition data for: XDX19 (XDX19). ID: 1 | 2019-11-21 09:57:35.280 DTC Client socket (1) | Creating socket. | 2019-11-21 09:57:35.280 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2019-11-21 09:57:35.280 Mapping XDZ19 to XDZ19. Service code: bmf.exchange | 2019-11-21 09:57:35.409 SC Data - All Services | Starting real-time market data updates for: XDZ19 (XDZ19). ID: 2 Service code: bmf.exchange | 2019-11-21 09:57:35.409 SC Data - All Services | Requesting security definition data for: XDZ19 (XDZ19). ID: 2 | 2019-11-21 09:57:35.409 Added historical Intraday data request for XDZ19 to the queue. | 2019-11-21 09:57:35.409 Intraday data recording state for symbol XDZ19 is set to download 'Pending'. | 2019-11-21 09:57:35.409 Triggering next historical data download in queue. | 2019-11-21 09:57:35.409 Delaying start of download for XDZ19 | 2019-11-21 09:57:35.421 SC Data - All Services | Connected to server. | 2019-11-21 09:57:35.421 SC Data - All Services | Starting socket receive thread. | 2019-11-21 09:57:35.421 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-11-21 09:57:35.421 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-11-21 09:57:35.572 SC Data - All Services | Sending logon request message. | 2019-11-21 09:57:35.572 SC Data - All Services | Received logon response. | 2019-11-21 09:57:35.728 SC Data - All Services | Server Name: SC Realtime Server. | 2019-11-21 09:57:35.728 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-11-21 09:57:35.728 SC Data - All Services | Successfully connected. | 2019-11-21 09:57:35.728 SC Data - All Services | Trading is not supported. | 2019-11-21 09:57:35.728 SC Data - All Services | Restarting real-time data updates for symbol: XDX19 -> XDX19 | 2019-11-21 09:57:35.728 SC Data - All Services | Restarting real-time data updates for symbol: XDZ19 -> XDZ19 | 2019-11-21 09:57:35.728 SC Data - All Services | Real-time data for symbol XDX19 is currently unavailable. | 2019-11-21 09:57:35.885 SC Data - All Services | Received security definition for symbol XDX19 | 2019-11-21 09:57:35.885 SC Data - All Services | Received security definition for symbol XDZ19 | 2019-11-21 09:57:35.885 HD Request # 21 | Downloading Intraday chart data for XDZ19 to the file XDZ19.scid. Service: bmf.exchange | 2019-11-21 09:57:40.859 HD Request # 21 | Download start date-time: 2019-11-19 18:14:58.000 | 2019-11-21 09:57:40.859 HD Request # 21 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2019-11-21 09:57:40.859 Socket (2) | Creating socket. | 2019-11-21 09:57:40.859 Socket (2) | Connecting to IP: 8.18.161.133. | 2019-11-21 09:57:40.859 HD Request # 21 | Setting DTC encoding to Binary VLS | 2019-11-21 09:57:41.144 HD Request # 21 | Sending historical data logon request message. | 2019-11-21 09:57:41.144 HD Request # 21 | Requesting Intraday data. Start date-time: 2019-11-19 18:14:58. Record interval: 0. Symbol: XDZ19 | 2019-11-21 09:57:41.281 HD Request # 21 | Decompressing data. | 2019-11-21 09:57:41.423 HD Request # 21 | Receiving Intraday data for XDZ19 starting at 2019-11-19 18:14:58 | 2019-11-21 09:57:41.423 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-21 09:57:41.423 Historical data download thread signaled to stop. | 2019-11-21 09:57:41.423 HD Request # 21 | Received 3 records from 2019-11-19 18:14:58.000 to 2019-11-19 18:14:58.002 (0.0 seconds) and wrote 0 records for XDZ19 | 2019-11-21 09:57:41.423 HD Request # 21 | Completion time: 1s | 2019-11-21 09:57:41.424 HD Request # 21 | Intraday data download complete for XDZ19. Unique request ID: 20 | 2019-11-21 09:57:41.424 Removed historical data download ID 20 | 2019-11-21 09:57:41.424 Real-time Intraday chart data file updates started for XDZ19 | 2019-11-21 09:57:41.424 Intraday chart data file opened for XDZ19 | 2019-11-21 09:57:41.424 Triggering next historical data download in queue. | 2019-11-21 09:57:41.424 Socket (2) | Socket gracefully closed by remote side. | 2019-11-21 09:57:41.562 Socket (2) | Closed. | 2019-11-21 09:57:41.562 |
| [2019-11-21 13:59:24] |
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This is now resolved. We are looking into why it continues to happen because Barchart said they did resolve this. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-21 14:10:19] |
| User143517 - Posts: 68 |
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Great, I just checked it and everything is working fine. Ok, perfect, thanks for looking into it with Barchart. |
| [2019-11-22 13:33:55] |
| User143517 - Posts: 68 |
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Hi there, Same issue again today, could you check it? |
| [2019-11-22 14:56:33] |
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Yes this is resolved and we have asked Barchart to provide a statement in regards to this issue. The is strictly a Barchart data feed issue. This is not a problem with our own systems.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-22 20:44:59] |
| User143517 - Posts: 68 |
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Ok, thanks for your reply, no problem.
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| [2019-11-23 04:04:16] |
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Barchart has said they will credit the BMF exchange fee for the affected users for this month. We will be working on the details of that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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