Support Board
Date/Time: Sun, 24 Nov 2024 23:26:09 +0000
Problem with v1063 and Barchart data
View Count: 1520
| [2013-12-23 15:44:48] |
| Marmany - Posts: 307 |
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Updated from v1058 to v1063 and not able to obtain current data in a Quote Board. Platform keeps downloading historical data for the chats at approx 1 min intervals Chartbook performing perfectly prior to updating system. Using Barchart data. On another CPU I have v1063 running with TransAct data, that works perfectly. Please advise how to rectify the problem with Barchart data. http://www.sierrachart.com/image.php?l=1387813110356.png |
| [2013-12-23 16:42:15] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-23 17:18:35] |
| Marmany - Posts: 307 |
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For info, followed the recommended procedure to reload v1058. Platform showed same problem as with v1063 ( maybe due to error on my part?). Deleted the whole Sierra directory and re-loaded from a back up on remote hard drive (v1040). This works perfectly with Barchart data. Hope this helps you solve the problem |
| [2013-12-23 17:23:20] |
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We have determined the problem. Will be releasing a new version in about 15 minutes which will solve this. We apologize for the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-23 18:31:21] |
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This is now solved. Update Sierra Chart with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-23 20:03:46] |
| Marmany - Posts: 307 |
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Working OK with latest Prerelease. Thanks for resolving so quickly Date Time Of Last Edit: 2013-12-23 20:04:08
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| [2013-12-24 15:22:42] |
| Marmany - Posts: 307 |
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For the sake of uniformity. I updates Sierra on a second PC to prerelease 1063 using that version it was not possible to connect to TransAct DTC which is my main trading platform. Rolled back to previous version on the PC. Please investigate |
| [2013-12-24 15:58:08] |
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Use the Service named "TransAct". TransAct DTC was the same. It was removed because there was no need to have it listed twice as a Service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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