Support Board
Date/Time: Mon, 03 Feb 2025 12:54:41 +0000
Various issues using Sierra chart
View Count: 621
| [2019-11-18 09:04:12] |
| User569160 - Posts: 1 |
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Good Morning, there are more issues I experience with Sierra Chart. Very slow start of the system, usually freeze the whole system, gaps in charts in times when there are no gaps /chcecked with other providers/ these gaps are after new start of the system /find attached today morning/, some charts are not working, etc, whole system is slow and not working as ususal. I have tried various possibilities from your support board but without change. Thank you, Peter |
Private File |
| [2019-11-18 13:20:12] |
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For the slow performance issue, refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often If you are using the OpenGL option, disable that: https://www.sierrachart.com/index.php?page=doc/GraphicsSettings.html#UseOpenGLFforChartGraphics In regards to missing chart data, follow the instructions below so we can know what the problem is: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-18 22:30:58
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