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Date/Time: Fri, 29 Mar 2024 11:36:18 +0000



FXCM - No Wheat CFD listed on Sierra

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[2019-11-18 08:21:21]
Calculus - Posts: 81
Hello

FXCM offers some commodity CFDs. On Sierra I can chart both Corn (CORNF) and Soyabeans (SOYF) but Wheat (WHEATF) is missing.

Any ideas?

I'm using FXCM in the UK.

Thanks.
[2019-11-18 22:43:54]
Sierra Chart Engineering - Posts: 104368
The problem is we were unable to receive any data from FXCM for WHEATF.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-12-06 08:15:39]
kraut - Posts: 20
Could you please contact FXCM about this, again. There should be a solution to obtain that data.

WHEATF is meanwhile an attractive CFD (liquidity and decently low spreads) offered on FXCM's platforms. Would be great to see this on my favorite charting platform as well.

Reference:
https://help.fxcm.com/uk/Product-Guide/Commodities/1822279213/WHEATF.htm
Date Time Of Last Edit: 2019-12-06 21:22:45
[2019-12-20 10:29:54]
kraut - Posts: 20
Contacted FXCM tech support in the meantime. There is no legal issue. WHEATF data is available for Sierra Chart. Seems like a configuration issue. FXCM support is ready to work with SC engineering.

Could you please help make WHEATF data available on Sierra Chart?
[2019-12-20 10:49:12]
Calculus - Posts: 81
Bunds offered by FXCM also doesn't work properly on Sierra.

For example, there is no data pre 11am London time (6am NY). Basically the Bund chart is messed up.

Thanks.
[2019-12-20 11:10:49]
User907968 - Posts: 800
Bunds offered by FXCM also doesn't work properly on Sierra.

For example, there is no data pre 11am London time (6am NY). Basically the Bund chart is messed up.

Maybe check your chart session times, as I can see FXCM BUND data from 0700-2100GMT no problem.

Chart Session Times: Session Times
[2019-12-20 11:26:09]
Calculus - Posts: 81
Thanks 907, will do.
[2019-12-20 15:17:32]
Sierra Chart Engineering - Posts: 104368
We did contact FXCM again about WHEATF. They are just not providing market data for it on our FIX connections we use for market data. So this is an issue on their side. We will wait to hear from them.

If they are making this complicated or difficult, this is not our fault.

Understand we now also have a delayed data feed available where you can receive the actual wheat futures data streaming with full detail and depth:
Delayed Exchange Data Feed

Regarding BUND CFD . This is the chart we see:
http://www.sierrachart.com/image.php?Image=157685513741.png (Time zone is US Eastern)

As was said previously check the chart Session Times in Chart >> Chart Settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-12-20 15:20:04
[2019-12-20 15:33:54]
Calculus - Posts: 81
Thanks Sierra, we know you're working for us even if some other companies aren't playing ball.

907/Sierra, worked a charm re chart session times. My DAX was also getting messed up, so that was fixed as well.
[2019-12-20 22:16:17]
Sierra Chart Engineering - Posts: 104368
We will get the WHEATF symbol working over the weekend. The problem was actually on our side all along. The problem is that particular symbol has the pattern of a forex symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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