Support Board
Date/Time: Mon, 03 Feb 2025 11:06:41 +0000
Missing BATS data for multiple ETFs today
View Count: 611
| [2019-11-15 22:30:09] |
| User755495 - Posts: 14 |
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I subscribe to the Sierra Chart Real-Time and Historical Exchange Data Feed for the CME group and the BATS exchange. I was unable to receive any BATS data today for the following ETFs: XLF.BZ, XLK.BZ, XLC.BZ, XLI.BZ, XLV.BZ, XLY.BZ and XLP.BZ. My data for these symbols stops as of the close yesterday (11/14/2019). Oddly, I did receive BATS data today for IYT.BZ, so apparently BATS isn't completely shut down. Any idea why I didn't get data today for these ETFs? Anything I should try to correct this (I've closed and opened new and existing charts, chartbooks and SC itself, all to no avail)? Thank you. Date Time Of Last Edit: 2019-11-16 03:09:30
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| [2019-11-16 13:22:26] |
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We are looking into this now. It looks like this was a Barchart Open Feed issue with the instrument definition feed. We have told them about there being a problem with this sometimes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-16 13:33:44] |
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We are filling in the missing data now. This is really terrible there is a problem like this. We will advise Barchart about it again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-17 03:20:33] |
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The missing data has been filled in. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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