Support Board
Date/Time: Mon, 03 Feb 2025 12:53:33 +0000
Real Time Data Connection
View Count: 875
| [2019-11-08 04:11:44] |
| Terry Ko - Posts: 21 |
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Hi, I would like to subscribe 4 real-time data connection, but I found only two is okay, another two is show Disabled and didnt have active button, pls help to check. I had subscribe 4 real time data connection before. |
| [2019-11-08 17:21:40] |
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Only a maximum of two connections are allowed, when using a CME nonprofessional fee. The exchange will not allow more connections.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-08 21:41:45] |
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Your connections have been limited to 2 based on exchange rules.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-15 05:03:15] |
| Terry Ko - Posts: 21 |
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OK.. so if i cancel CME nonprofessional fee, so that mean I can use 4 connection? Also, which one I should choose for CME data if I need to four connection? Actually, only one computer need to use CME data, another three computer is no need to use CME data and it only use HKFE. Any suggestion to me? |
| [2019-11-15 05:55:21] |
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You do have to cancel all CME nonprofessional exchanges to use more than two connections. You can only use the higher priced professional fees to have more than two real-time data connections. It is not possible for us to limit CME data to only one particular computer. It will be available on all of the connections you pay for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-16 08:47:57] |
| Terry Ko - Posts: 21 |
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I already cancelled all CME nonprofessional exchanges, but the connection still disable, how can I do?
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Attachment Deleted.  ScreenHunter_4775 Nov. 16 16.42.jpg / V - Attached On 2019-11-16 08:46:14 UTC - Size: 110.11 KB - 296 views |
| [2019-11-17 04:15:18] |
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We have to get back to you on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-18 09:12:14] |
| Terry Ko - Posts: 21 |
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can I renew now? not renew on Nov 30? thanks
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| [2019-11-18 12:05:01] |
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So you do not require the real time CME data any longer? If so, we can remove those exchanges.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-18 12:05:17
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| [2019-11-19 03:07:41] |
| Terry Ko - Posts: 21 |
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Yes, I will not require the real time CME data, pls help to remove and let me change to 4 connection for HKFE data. THX
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| [2019-11-19 03:36:47] |
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Ok we will remove the CME exchange for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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