Support Board
Date/Time: Mon, 03 Feb 2025 08:00:24 +0000
please help
View Count: 685
| [2019-11-07 16:28:51] |
| User809281 - Posts: 3 |
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hey I'm new just started using sierra chart, currently I'm trying to open bitmex xbt chart but it only showing waiting to download from last 2 hour. I reopen it many times but same waiting to download. its completely annoying what should I do help me . thanks in advance |
| [2019-11-08 00:10:02] |
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When that particular chart is open, then follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 2 minutes, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-08 00:10:24
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