Support Board
Date/Time: Mon, 03 Feb 2025 08:03:33 +0000
Update Time
View Count: 661
| [2019-11-06 08:39:16] |
| User513662 - Posts: 90 |
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Hello, I am currently on Version 1869 and upgrading to the current version 2007. I have tried to do this 3 times now each time the process taking longer than 20 minutes before I am pressing the cancel button. How long should it take? In the past it has taken a minute or so? Thanks. |
| [2019-11-06 11:58:58] |
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It should just take about 20 seconds normally. We have to think about what we can do to improve this in cases where it is taking a long time. We have to analyze why that is the case because even if the Internet connection is not very good it should not take that long. The recommended solution is to use the zip installer and extract the files into your Sierra Chart installation folder when Sierra Chart is not running: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-08 06:16:59] |
| User513662 - Posts: 90 |
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I did it today, and it took about 20 seconds like you say. So most probably an issue from my end.
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