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Date/Time: Mon, 06 May 2024 05:52:29 +0000

How to Post a Message for Support

Message Log sent

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[2019-11-05 16:34:29] #1 [Go To First Post]
User813860 - Posts: 5
Hello, I sent a message log as Sierra will not connect to the data or trading service. Please advise what I should do. Thank you, Marc User Message: No reason provided. ---------------------------------------- Selected Data/Trading service: SC Futures Order Routing/Data Username for Data/Trading service: ---------------------------------------- Log: Reading Internal Order ID file. \| 2019-06-07 13:05:36.656 Reading Trade Orders file. \| 2019-06-07 13:05:36.656 Reading Trade Positions file. \| 2019-06-07 13:05:36.656 Reading Account Balance file. \| 2019-06-07 13:05:36.656 UDPListener (752). Port 22904 \| Listening on UDP port 22904. \| 2019-06-07 13:05:36.656 Software version: 1928 64-bit \| 2019-06-07 13:05:36.656 Usage end date: 2020-04-07 \| 2019-06-07 13:05:36.656 Enabled for: Advanced Features. \| 2019-06-07 13:05:36.656 Enabled for: Advanced Features 2. \| 2019-06-07 13:05:36.656 Enabled for: Sierra Chart Historical Data Service. \| 2019-06-07 13:05:36.656 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-06-07 13:05:36.656 Enabled for: INDEXES_DATA_BARCHART \| 2019-06-07 13:05:36.656 Enabled for: CME (Trading Account Required) \| 2019-06-07 13:05:36.656 Enabled for: CBOT (Trading Account Required) \| 2019-06-07 13:05:36.656 Enabled for: COMEX (Trading Account Required) \| 2019-06-07 13:05:36.656 Enabled for: NYMEX (Trading Account Required) \| 2019-06-07 13:05:36.656 Enabled for: Eurex with Market Depth \| 2019-06-07 13:05:36.656 Received 1 data feed usernames. \| 2019-06-07 13:05:36.656 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-06-07 13:05:36.656 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2019-06-07 13:05:36.656 Custom symbol settings values: enabled \| 2019-06-07 13:05:36.656 Chart Update Interval: 500 \| 2019-06-07 13:05:36.656 Intraday Data Storage Time Unit: 0 \| 2019-06-07 13:05:36.656 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-06-07 13:05:36.656 2019-06-07 13:05:36 Local computer time \| 2019-06-07 13:05:36.656 2019-06-07 19:05:36 Local computer time in UTC \| 2019-06-07 13:05:36.656 2019-06-07 13:05:36 Local computer time in SC Time Zone \| 2019-06-07 13:05:36.656 2019-06-07 19:05:20 Server time in UTC \| 2019-06-07 13:05:36.656 Local computer UTC time and Server UTC time difference: 16 seconds. \| 2019-06-07 13:05:36.656 Program path: C:\SierraChart\ \| 2019-06-07 13:05:36.656 Data Files path: C:\SierraChart\Data\ \| 2019-06-07 13:05:36.656 OS Version Number: 6.1 \| 2019-06-07 13:05:36.656 Locale Setting: C \| 2019-06-07 13:05:36.656 DLLs: Inteligex.dll, Inteligex_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-06-07 13:05:36.656 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. \| 2019-06-07 13:05:36.656 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. \| 2019-06-07 13:05:36.672 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connecting to IP: 46.4.97.203. \| 2019-06-07 13:05:36.672 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:05:36.875 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-06-07 13:05:36.984 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-06-07 13:05:36.984 Received 5 login tokens. \| 2019-06-07 13:05:37.141 Symbol settings MD5 received. Request ID: 1. \| 2019-06-07 13:05:37.297 Requested symbol settings for service code sc_futures.dtc.trading. Request ID: 2. Overwrite = on. \| 2019-06-07 13:05:37.297 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Creating socket. Using TLS 1.2. \| 2019-06-07 13:05:37.297 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Connecting to IP: 46.4.97.203. \| 2019-06-07 13:05:37.297 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:05:37.391 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-06-07 13:05:37.500 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-06-07 13:05:37.500 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:05:37.547 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2019-06-07 13:05:37.656 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2019-06-07 13:05:37.656 Symbol settings received. Request ID: 2. \| 2019-06-07 13:05:38.047 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:05:38.328 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Socket gracefully closed by remote side. \| 2019-06-07 13:05:38.437 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) \| Closed. \| 2019-06-07 13:05:38.437 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-06-07 13:05:38.672 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-06-07 13:05:38.672 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:05:39.453 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-06-07 13:05:39.562 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-06-07 13:05:39.562 SC Futures Order Routing/Data \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2019-06-07 13:05:42.219 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2019-06-07 13:05:42.266 DTC Client socket (1) \| Connecting to IP: 208.185.224.129. \| 2019-06-07 13:05:42.266 SC Futures Order Routing/Data \| Connected to server. \| 2019-06-07 13:05:42.266 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2019-06-07 13:05:42.266 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2019-06-07 13:05:42.266 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2019-06-07 13:05:42.266 SC Futures Order Routing/Data \| Sending logon request message. \| 2019-06-07 13:05:42.266 SC Futures Order Routing/Data \| Received logon response. \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| Trading is supported. \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| Order cancel and replace is supported. \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| OCO Orders supported. \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| Bracket Orders supported. \| 2019-06-07 13:05:42.281 SC Futures Order Routing/Data \| Connected to data and trading server. \| 2019-06-07 13:05:42.281 Loading DLL C:\SierraChart\Data\Inteligex_64.dll \| 2019-06-07 13:05:48.062 NQM19_FUT_CME 5 Min #1 \| Reloading chart. \| 2019-06-07 13:05:48.094 Loading DLL C:\SierraChart\Data\Inteligex_64.dll \| 2019-06-07 13:05:48.094 ESM19_FUT_CME 5 Min #2 \| Reloading chart. \| 2019-06-07 13:05:54.500 YMM19_FUT_CBOT 5 Min #3 \| Reloading chart. \| 2019-06-07 13:05:54.516 Mapping NQM19_FUT_CME to NQM19. Service code: cme \| 2019-06-07 13:05:56.219 SC Data - All Services \| Starting real-time market data updates for: NQM19_FUT_CME (NQM19). ID: 1 Service code: cme \| 2019-06-07 13:05:56.219 SC Data - All Services \| Using username 0 \| 2019-06-07 13:05:56.219 SC Data - All Services \| Connecting to the server ds1.sierracharts.com. Port 443 \| 2019-06-07 13:05:56.219 SC Data - All Services \| Requesting security definition data for: NQM19_FUT_CME (NQM19). ID: 1 \| 2019-06-07 13:05:56.219 Intraday data recording state for symbol NQM19_FUT_CME is set to download 'Pending'. \| 2019-06-07 13:05:56.219 Delaying start of download for NQM19_FUT_CME \| 2019-06-07 13:05:56.391 Mapping YMM19_FUT_CBOT to YMM19. Service code: cbot \| 2019-06-07 13:05:56.406 SC Data - All Services \| Starting real-time market data updates for: YMM19_FUT_CBOT (YMM19). ID: 2 Service code: cbot \| 2019-06-07 13:05:56.406 SC Data - All Services \| Requesting security definition data for: YMM19_FUT_CBOT (YMM19). ID: 2 \| 2019-06-07 13:05:56.406 Intraday data recording state for symbol YMM19_FUT_CBOT is set to download 'Pending'. \| 2019-06-07 13:05:56.406 DTC Client socket (2) \| Creating socket. \| 2019-06-07 13:05:56.406 DTC Client socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-06-07 13:05:56.406 Mapping ESM19_FUT_CME to ESM19. Service code: cme \| 2019-06-07 13:05:59.109 SC Data - All Services \| Starting real-time market data updates for: ESM19_FUT_CME (ESM19). ID: 3 Service code: cme \| 2019-06-07 13:05:59.109 SC Data - All Services \| Requesting security definition data for: ESM19_FUT_CME (ESM19). ID: 3 \| 2019-06-07 13:05:59.109 Intraday data recording state for symbol ESM19_FUT_CME is set to download 'Pending'. \| 2019-06-07 13:05:59.109 SC Futures Order Routing/Data \| Received security definition for symbol NQM19_FUT_CME \| 2019-06-07 13:05:59.609 SC Futures Order Routing/Data \| Received security definition for symbol YMM19_FUT_CBOT \| 2019-06-07 13:05:59.609 SC Futures Order Routing/Data \| Received security definition for symbol ESM19_FUT_CME \| 2019-06-07 13:05:59.609 SC Data - All Services \| Connected to server. \| 2019-06-07 13:05:59.609 SC Data - All Services \| Starting socket receive thread. \| 2019-06-07 13:05:59.609 SC Data - All Services \| Sending encoding request to server: Binary VLS \| 2019-06-07 13:05:59.609 YMM19_FUT_CBOT[M] 5 Min #3 \| StartDateTimeForLoadingOrderFills: 2019-05-29 00:00:00 \| 2019-06-07 13:05:59.609 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2019-06-07 13:05:59.906 SC Data - All Services \| Sending logon request message. \| 2019-06-07 13:05:59.906 SC Data - All Services \| Received logon response. \| 2019-06-07 13:05:59.922 SC Data - All Services \| Server Name: SC Realtime Server. \| 2019-06-07 13:05:59.922 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2019-06-07 13:05:59.922 SC Data - All Services \| Successfully connected. \| 2019-06-07 13:05:59.922 SC Data - All Services \| Trading is not supported. \| 2019-06-07 13:05:59.922 SC Data - All Services \| Restarting real-time data updates for symbol: ESM19_FUT_CME -> ESM19 \| 2019-06-07 13:05:59.922 SC Data - All Services \| Restarting real-time data updates for symbol: NQM19_FUT_CME -> NQM19 \| 2019-06-07 13:05:59.922 SC Data - All Services \| Restarting real-time data updates for symbol: YMM19_FUT_CBOT -> YMM19 \| 2019-06-07 13:05:59.922 SC Data - All Services \| Received security definition for symbol ESM19_FUT_CME \| 2019-06-07 13:05:59.953 SC Data - All Services \| Received security definition for symbol NQM19_FUT_CME \| 2019-06-07 13:05:59.953 SC Data - All Services \| Received security definition for symbol YMM19_FUT_CBOT \| 2019-06-07 13:05:59.953 NQM19_FUT_CME[M] 5 Min #1 \| StartDateTimeForLoadingOrderFills: 2019-05-29 00:00:00 \| 2019-06-07 13:06:00.109 ESM19_FUT_CME[M] 5 Min #2 \| StartDateTimeForLoadingOrderFills: 2019-05-08 14:30:00 \| 2019-06-07 13:06:03.625 HD Request # 2 \| Downloading Intraday chart data for NQM19_FUT_CME to the file NQM19_FUT_CME.scid. Service: cme \| 2019-06-07 13:06:04.297 HD Request # 2 \| Download start date-time: 2019-06-07 12:59:21.000 \| 2019-06-07 13:06:04.297 HD Request # 2 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-06-07 13:06:04.297 Socket (3) \| Creating socket. \| 2019-06-07 13:06:04.312 Socket (3) \| Connecting to IP: 8.18.161.133. \| 2019-06-07 13:06:04.312 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-06-07 13:06:04.328 HD Request # 2 \| Sending historical data logon request message. \| 2019-06-07 13:06:04.328 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:06:04.328 Socket (3) \| Socket gracefully closed by remote side. \| 2019-06-07 13:06:04.328 Socket (3) \| Closed. \| 2019-06-07 13:06:04.328 HD Request # 2 \| Error downloading historical Intraday data for NQM19_FUT_CME. Historical data logon error: Serving data is disabled \| 2019-06-07 13:06:04.344 Historical data download thread signaled to stop. \| 2019-06-07 13:06:04.344 HD Request # 2 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for NQM19_FUT_CME \| 2019-06-07 13:06:04.344 HD Request # 2 \| Completion time: 0s \| 2019-06-07 13:06:04.344 HD Request # 3 \| Downloading Intraday chart data for NQM19_FUT_CME to the file NQM19_FUT_CME.scid. Service: cme \| 2019-06-07 13:06:04.344 HD Request # 3 \| Download start date-time: 2019-06-07 12:59:21.000 \| 2019-06-07 13:06:04.344 HD Request # 3 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-06-07 13:06:04.344 Socket (3) \| Creating socket. \| 2019-06-07 13:06:04.359 Socket (3) \| Connecting to IP: 8.18.161.135. \| 2019-06-07 13:06:04.359 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2019-06-07 13:06:04.359 HD Request # 3 \| Sending historical data logon request message. \| 2019-06-07 13:06:04.359 HD Request # 3 \| Requesting Intraday data. Start date-time: 2019-06-07 12:59:21. Record interval: 0. Symbol: NQM19 \| 2019-06-07 13:06:04.359 HD Request # 3 \| Decompressing data. \| 2019-06-07 13:06:04.359 HD Request # 3 \| Receiving Intraday data for NQM19_FUT_CME starting at 2019-06-07 12:59:21 \| 2019-06-07 13:06:04.375 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-06-07 12:59:22 \| 2019-06-07 13:06:04.375 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:06:04.375 Historical data download thread signaled to stop. \| 2019-06-07 13:06:04.375 HD Request # 3 \| Received 3352 records from 2019-06-07 12:59:21.000 to 2019-06-07 13:05:46.005 (6.4 minutes) and wrote 3349 records for NQM19_FUT_CME \| 2019-06-07 13:06:04.375 Added 1 Time and Sales records to Intraday data file for NQM19_FUT_CME after download. \| 2019-06-07 13:06:04.375 HD Request # 3 \| Completion time: 0s \| 2019-06-07 13:06:04.375 HD Request # 3 \| Intraday data download complete for NQM19_FUT_CME. Unique request ID: 1 \| 2019-06-07 13:06:04.375 Removed historical data download ID 1 \| 2019-06-07 13:06:04.375 Real-time Intraday chart data file updates started for NQM19_FUT_CME \| 2019-06-07 13:06:04.375 Intraday chart data file opened for NQM19_FUT_CME \| 2019-06-07 13:06:04.375 HD Request # 4 \| Downloading Intraday chart data for YMM19_FUT_CBOT to the file YMM19_FUT_CBOT.scid. Service: cbot \| 2019-06-07 13:06:04.375 HD Request # 4 \| Download start date-time: 2019-06-07 12:59:21.000 \| 2019-06-07 13:06:04.375 HD Request # 4 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-06-07 13:06:04.375 Socket (4) \| Creating socket. \| 2019-06-07 13:06:04.375 Socket (4) \| Connecting to IP: 8.18.161.133. \| 2019-06-07 13:06:04.375 Socket (3) \| Socket gracefully closed by remote side. \| 2019-06-07 13:06:04.375 Socket (3) \| Closed. \| 2019-06-07 13:06:04.375 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-06-07 13:06:04.391 HD Request # 4 \| Sending historical data logon request message. \| 2019-06-07 13:06:04.391 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-06-07 12:59:21. Record interval: 0. Symbol: YMM19 \| 2019-06-07 13:06:04.391 HD Request # 4 \| Decompressing data. \| 2019-06-07 13:06:04.391 HD Request # 4 \| Receiving Intraday data for YMM19_FUT_CBOT starting at 2019-06-07 12:59:21 \| 2019-06-07 13:06:04.406 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-06-07 12:59:23 \| 2019-06-07 13:06:04.406 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:06:04.406 Socket (4) \| Socket gracefully closed by remote side. \| 2019-06-07 13:06:04.406 Socket (4) \| Closed. \| 2019-06-07 13:06:04.406 Historical data download thread signaled to stop. \| 2019-06-07 13:06:04.406 HD Request # 4 \| Received 1297 records from 2019-06-07 12:59:21.000 to 2019-06-07 13:05:45.000 (6.4 minutes) and wrote 1294 records for YMM19_FUT_CBOT \| 2019-06-07 13:06:04.406 Added 2 Time and Sales records to Intraday data file for YMM19_FUT_CBOT after download. \| 2019-06-07 13:06:04.406 HD Request # 4 \| Completion time: 0s \| 2019-06-07 13:06:04.406 HD Request # 4 \| Intraday data download complete for YMM19_FUT_CBOT. Unique request ID: 2 \| 2019-06-07 13:06:04.406 Removed historical data download ID 2 \| 2019-06-07 13:06:04.406 Real-time Intraday chart data file updates started for YMM19_FUT_CBOT \| 2019-06-07 13:06:04.406 Intraday chart data file opened for YMM19_FUT_CBOT \| 2019-06-07 13:06:04.406 HD Request # 5 \| Downloading Intraday chart data for ESM19_FUT_CME to the file ESM19_FUT_CME.scid. Service: cme \| 2019-06-07 13:06:04.406 HD Request # 5 \| Download start date-time: 2019-06-07 12:59:19.000 \| 2019-06-07 13:06:04.406 HD Request # 5 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-06-07 13:06:04.406 Socket (3) \| Creating socket. \| 2019-06-07 13:06:04.406 Socket (3) \| Connecting to IP: 8.18.161.135. \| 2019-06-07 13:06:04.406 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2019-06-07 13:06:04.422 HD Request # 5 \| Sending historical data logon request message. \| 2019-06-07 13:06:04.422 HD Request # 5 \| Requesting Intraday data. Start date-time: 2019-06-07 12:59:19. Record interval: 0. Symbol: ESM19 \| 2019-06-07 13:06:04.422 HD Request # 5 \| Decompressing data. \| 2019-06-07 13:06:04.422 HD Request # 5 \| Receiving Intraday data for ESM19_FUT_CME starting at 2019-06-07 12:59:19 \| 2019-06-07 13:06:04.437 HD Request # 5 \| Timestamp of first Intraday data file record written: 2019-06-07 12:59:22 \| 2019-06-07 13:06:04.437 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2019-06-07 13:06:04.437 Socket (3) \| Socket gracefully closed by remote side. \| 2019-06-07 13:06:04.437 Socket (3) \| Closed. \| 2019-06-07 13:06:04.437 Historical data download thread signaled to stop. \| 2019-06-07 13:06:04.453 HD Request # 5 \| Received 7062 records from 2019-06-07 12:59:19.000 to 2019-06-07 13:05:46.024 (6.5 minutes) and wrote 7060 records for ESM19_FUT_CME \| 2019-06-07 13:06:04.453 Added 2 Time and Sales records to Intraday data file for ESM19_FUT_CME after download. \| 2019-06-07 13:06:04.453 HD Request # 5 \| Completion time: 0s \| 2019-06-07 13:06:04.453 HD Request # 5 \| Intraday data download complete for ESM19_FUT_CME. Unique request ID: 3 \| 2019-06-07 13:06:04.453 Removed historical data download ID 3 \| 2019-06-07 13:06:04.453 Real-time Intraday chart data file updates started for ESM19_FUT_CME \| 2019-06-07 13:06:04.453 Intraday chart data file opened for ESM19_FUT_CME \| 2019-06-07 13:06:04.453 Opened cached Intraday file: C:\SierraChart\Data\NQM19_FUT_CME.scid \| 2019-06-07 13:06:05.609 Opened cached Intraday file: C:\SierraChart\Data\ESM19_FUT_CME.scid \| 2019-06-07 13:06:05.609 Opened cached Intraday file: C:\SierraChart\Data\YMM19_FUT_CBOT.scid \| 2019-06-07 13:06:21.578 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:08.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:09.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:09.266 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:09.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:09.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:09.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:09.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:10.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:10.266 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:10.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:10.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:10.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:13.766 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:13.812 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:13.859 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:13.891 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:14.375 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.359 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.406 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.437 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.500 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.531 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.703 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:15.953 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:16.203 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:16.250 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:16.453 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:16.703 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:16.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:24.469 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:24.516 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:24.578 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:24.609 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:24.703 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:24.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:24.953 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:26.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:26.500 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:26.547 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:26.578 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:26.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:26.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:26.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:27.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:27.266 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:27.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:27.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:27.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:27.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:28.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:28.266 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:28.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:28.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:28.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:37.531 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:37.594 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:37.625 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:37.672 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:37.734 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:37.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:37.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:38.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:38.250 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:38.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:38.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:38.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:38.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:39.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:39.250 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:39.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:39.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:39.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:39.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:40.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:40.250 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:40.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:40.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:40.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:40.953 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:41.219 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:41.266 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:41.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:41.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:41.766 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:42.625 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.109 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.156 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.203 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.250 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.313 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.453 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.719 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:43.750 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:44.469 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:44.859 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:45.000 NQM19_FUT_CME[M] 5 Min #1 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:45.047 YMM19_FUT_CBOT[M] 5 Min #3 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:45.094 ESM19_FUT_CME[M] 5 Min #2 \| BitBlt error. Windows error code 6: The handle is invalid. \| 2019-06-07 13:08:45.203 Chart: NQM19_FUT_CME[M] 5 Min #1 \| Study: QT Trade Assist (Amethyst) \| 2019-06-07 13:50:00 - auto entry, rct 30594 \| 2019-06-07 13:55:16.922 Chart: NQM19_FUT_CME[M] 5 Min #1 \| Study: QT Trade Assist (Amethyst) \| 2019-06-07 14:00:00 - auto entry, rct 30601 \| 2019-06-07 14:05:16.922 Error opening C:\SierraChart\TradeOrdersList.data. Windows error code 32: The process cannot access the file because it is being used by another process. \| 2019-06-07 14:12:34.781 * ------------------------------------------------------------

[2019-11-05 21:10:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Why do you say there is not a connection to the data and trading servers? There are successful connections from what we see. However, we do see this: Error opening C:\SierraChart\TradeOrdersList.data. Windows error code 32: The process cannot access the file because it is being used by another process. \| 2019-06-07 14:12:34.781 * In this case, refer to: Error Messages When Opening Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-05 21:10:32

[2019-11-05 22:16:37] #3 [Go To First Post]
User813860 - Posts: 5
What I was saying was the log indicated an error and it would not connect

[2019-11-05 22:30:03] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
But there is a connection to the servers. So how do you come to the conclusion that "would not connect"? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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