Support Board
Date/Time: Mon, 03 Feb 2025 07:06:45 +0000
Bug: Cash Balance field in Account Balances window wrong
View Count: 717
| [2019-11-05 08:59:25] |
| T44 - Posts: 363 |
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I know that the SC documentation says that with the SC+TT order routing this field isn't provided, but then it should be blank rather than guessing incorrect numbers. It doesn't agree with my clearing firm statement, I will hide / not use this window but wanted Engineering to be aware. |
| [2019-11-05 09:13:01] |
| T44 - Posts: 363 |
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The following Balance tab fields are not supported with this service.
Account Value Account Currency Open Positions Profit/Loss Daily Profit/Loss Additionally, the account balance fields do not update immediately. There can be a delay from 1 to 30 minutes depending upon whether there has been order activity or not on the Trade Account. And we have also observed, that the Margin Requirement field may not reflect the actual margin requirement. This is a limitation/issue with TT. This account balance data is simply passed through as it is received from TT. TT does not provide this information in real time. It has to be periodically requested. I suppose since these fields are expressly not supported I shouldn't be posting a support request about them? From a design point of view it seems simpler to disable/zero them than report a wrong value and then point the user to the documentation where it says somewhere on page 62 that the values might not be reliable. There seems to be a lot of complexity here which could be better abstracted for the user. |
| [2019-11-05 10:40:32] |
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What you see comes straight from the TT system. This is not anything we can help with. This is a completely nonsense and untrue statement: rather than guessing incorrect numbers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-05 10:40:40
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