Support Board
Date/Time: Mon, 03 Feb 2025 04:39:26 +0000
Denali Feed/SC-TT Routing Setup - Amp has Completed, Waiting on Sierra
View Count: 1122
| [2019-11-01 19:32:55] |
| User379468 - Posts: 508 |
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Amp has confirmed setup complete on their end, and SC needs to finish completing setup and provide login/instructions. Please check Account Support ticket, if at all possible, would like to test live orders before the CME close today in the next 60 minutes. Thank you!
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| [2019-11-01 19:42:25] |
| SC Support - Posts: 1919 |
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Set-up instructions for the SC Order Routing Service (no additional login needed): https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions "Amp has said this should be all set now. Can you finish configuring this TODAY please and send any details instructions needed to check/operate it?" - the set-up has been in place on our side since you first requested it in June. Date Time Of Last Edit: 2019-11-01 19:42:39
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| [2019-11-01 19:53:44] |
| User379468 - Posts: 508 |
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SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled. Text: Parent order. Tag: Parent order. Internal Order ID: 4157. Service Order ID: 195316. Symbol: CLZ19_FUT_NYMEX. Account: ********| 2019-11-01 15:52:04.955 *
SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Trading disabled. Text: Parent order. Tag: Parent order. Internal Order ID: 4160. Service Order ID: 195319. Symbol: CLZ19_FUT_NYMEX. Account: ******** | 2019-11-01 15:52:05.045 * Can you help with this error? Date Time Of Last Edit: 2019-11-01 19:54:02
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| [2019-11-01 20:17:08] |
| User379468 - Posts: 508 |
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They have reset it and it is working now.
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| [2019-11-01 20:32:55] |
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For reference, this is explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#OrderRejectionsAndAccountConfigurationIssues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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