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Date/Time: Sun, 05 May 2024 00:44:03 +0000



Denali Real-time stopped working - needs Support's re-activation?

View Count: 595

[2019-11-01 14:07:26]
User226429 - Posts: 3
Hi, although I subscribed to the Denali feed 2 days ago & everything was working fine, it seems that as of the new month, the real-time feed component has stopped feeding through to me? Does it need reactivation, as was the case for this user? Thanks in advance. no data for my Denali account
[2019-11-01 14:50:16]
Sierra Chart Engineering - Posts: 104368
You need to connect to your funded trading account to authorize the CME data. Refer to:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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