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Direct MessagesDate/Time: Sat, 04 May 2024 21:11:51 +0000
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| [2019-11-01 01:33:09] |
| User583682 - Posts: 22 |
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it keeps showing GAIN capital/OEC(Not enabled on Package) what does that mean?
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| [2019-11-01 01:57:18] |
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You need a Direct Sierra Chart Account. When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support |
| [2019-11-01 02:47:36] |
| User583682 - Posts: 22 |
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I just did that thru my other email account and realized I set up an account derectly with SC last year and I paid and now I have realtime data. My question is now that I did that I was wondering could I get a refund with all the stuff I did with my other account I had with AMP futures because I paid for all this stuff and I couldnt even use it. Im going to cancel it all If I cant get a refund can you at least credit my aej21186 account so i could get next month free because I already paid for the package 5 that I cant use
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| [2019-11-01 10:04:37] |
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What we have done for you is we have set your AC113129 account to be just like a standard Sierra Chart account. You are all set. You can now use OEC. Let us know if you need further help. There is no need to use your other Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-01 11:38:58] |
| User583682 - Posts: 22 |
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Yall couldve done that before I spend money on setting up the other account that you to me I had to create and spending money to add the package 5 how is what yall did helping me yall made me spend money on to different accounts yall could of set up the AC1113129 account to OEC before yall told me to set up another different account with yall now I have 2 different accounts I just spent money on.
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| [2019-11-01 11:42:43] |
| User583682 - Posts: 22 |
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Can I have My money back on the AEJ21186 account that I bought package 5 on last night and just use the AC1113129 account
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| [2019-11-01 12:50:38] |
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Yes we will do that for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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