Login Page - Create Account

Support Board


Date/Time: Fri, 03 May 2024 12:31:10 +0000



orders filling previous buy or sell instead of current ones

View Count: 500

[2019-10-31 16:47:14]
User450179 - Posts: 105
I changed my password with my fcmand trading software and now I am having issues with the statistics and charts showing
me flat as well as my P and l. I am flat at my FCM do you have a work around a way to fix this thank you
i have reset and refreshed and also checked with my fcm and I am flat
[2019-10-31 21:18:55]
Sierra Chart Engineering - Posts: 104368
First, make sure that you have updated your Username and Password in the Global Settings >> Data/Trade Service Settings for the trading service you are using.

For this issue, refer to:
Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values

Trade Activity Log: Missing Order Fills from Trade Activity Log

Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-10-31 21:19:08

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account