Support Board
Date/Time: Mon, 03 Feb 2025 05:06:07 +0000
Transact Sierra chart orders issues
View Count: 579
| [2019-10-30 14:09:35] |
| User824913 - Posts: 15 |
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I still have problems with orders between Sierra Chart and Transact. Also today I placed an order but despite being visible on the Sierra chart, it had not been forwarded; it was not possible to cancel it and after thirty seconds it disappeared. Is there a reliable version / configuration that allows me to trade in tranquility? thks |
| [2019-10-30 16:05:20] |
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We just want to confirm that at the time of this problem you had Trade >> Trade Simulation Mode On disabled/unchecked within your instance of Sierra Chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-31 07:44:50] |
| User824913 - Posts: 15 |
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yes, I can confirm that I was not in simulation mode. Thks
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| [2019-11-01 12:43:22] |
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Therefore, we really do not see what we can do to help with this. This is not something within Sierra Chart's control. But Sierra Chart does support other services for trading.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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