Support Board
Date/Time: Mon, 03 Feb 2025 03:47:05 +0000
ERROR: Trade Order Error - Less than 4 symbol parts. SC order routing error.
View Count: 1596
| [2019-10-29 20:03:14] |
| Vivil - Posts: 7 |
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Hi Support... I've got yesterday the new TT data feed... But I can't send an order in Live. The Error is: SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 295515. Service Order ID: 187139. Symbol: CLZ19. Account: AC114968 | 2019-10-29 20:42:26.197 I've sent The Protocol using Button to send on Sierra.... What does mean "4 symbol parts". I can't with, and without OCO. No limits and no market orders. And I have updated the SC to Version 2005. No way... ATT-Image include DT-Settings... TS-LOG:(I have it cleared before starting new...) SC Futures Order Routing/Data | Requesting trade accounts from server. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Performing query for order fills start date- time for account AC114968. | 2019-10-29 20:38:29.625 SC Futures Order Routing/Data | Performing query for historical account balances for account AC114968. | 2019-10-29 20:38:29.625 SC Futures Order Routing/Data | Received 1 accounts from service. | 2019-10-29 20:38:29.625 SC Futures Order Routing/Data | Requesting historical order fills for account AC114968. Start Date-Time UTC: 2018-10-22 19:38:30 | 2019-10-29 20:38:29.680 SC Futures Order Routing/Data | Requesting historical account balances for account AC114968. Start date-time UTC: 2018-10-22 19:38:30 | 2019-10-29 20:38:29.729 SC Futures Order Routing/Data | Received 0 order fills for account: AC114968. Inserting the ones that do not exist. | 2019-10-29 20:38:32.095 SC Futures Order Routing/Data | Received 0 historical account balance updates for account: AC114968. Inserting the ones that do not exist. | 2019-10-29 20:38:34.386 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2019-10-29 20:38:34.510 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-10-29 20:38:34.613 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Parent order. Tag: 1L_Hand.twconfig. Internal Order ID: 295507. Service Order ID: 187128. Symbol: CLZ19. Account: AC114968 | 2019-10-29 20:39:47.798 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: 1L_Hand.twconfig. Internal Order ID: 295510. Service Order ID: 187132. Symbol: CLZ19. Account: AC114968 | 2019-10-29 20:40:25.201 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 295511. Service Order ID: 187135. Symbol: CLZ19. Account: AC114968 | 2019-10-29 20:41:41.978 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 295514. Service Order ID: 187138. Symbol: CLZ19. Account: AC114968 | 2019-10-29 20:42:07.480 SC Futures Order Routing/Data order update (Order reject). Info: Trade Order Error - Less than 4 symbol parts. SC order routing error. Text: Tag: SimpleBracket.twconfig. Internal Order ID: 295515. Service Order ID: 187139. Symbol: CLZ19. Account: AC114968 | 2019-10-29 20:42:26.197 LOG: Reading Internal Order ID file. | 2019-10-29 20:38:23.660 Reading Trade Orders file. | 2019-10-29 20:38:23.766 Reading Trade Positions file. | 2019-10-29 20:38:23.766 Reading Account Balance file. | 2019-10-29 20:38:23.767 UDPListener (1424). Port 22904 | Listening on UDP port 22904. | 2019-10-29 20:38:23.796 Software version: 2005 64-bit | 2019-10-29 20:38:23.796 Enabled for: Advanced Features 2. | 2019-10-29 20:38:23.796 Enabled for: Sierra Chart Historical Data Service. | 2019-10-29 20:38:23.796 Enabled for: Denali Real-Time Exchange Data Feed. | 2019-10-29 20:38:23.796 Enabled for exchange2: CME (Trading Account Required) | 2019-10-29 20:38:23.796 Enabled for exchange2: CBOT (Trading Account Required) | 2019-10-29 20:38:23.796 Enabled for exchange2: COMEX (Trading Account Required) | 2019-10-29 20:38:23.796 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-10-29 20:38:23.796 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-29 20:38:23.796 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-10-29 20:38:23.796 Custom symbol settings values: disabled | 2019-10-29 20:38:23.796 Chart Update Interval: 10 | 2019-10-29 20:38:23.796 Intraday Data Storage Time Unit: 0 | 2019-10-29 20:38:23.796 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-10-29 20:38:23.796 2019-10-29 20:38:23 Local computer time | 2019-10-29 20:38:23.796 2019-10-29 19:38:23 Local computer time in UTC | 2019-10-29 20:38:23.796 2019-10-29 20:38:23 Local computer time in SC Time Zone | 2019-10-29 20:38:23.796 2019-10-29 19:38:22 Server time in UTC | 2019-10-29 20:38:23.796 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-10-29 20:38:23.796 Program path: D:\wP\SierraChart\ | 2019-10-29 20:38:23.796 Data Files path: D:\wP\SierraChart\Data\ | 2019-10-29 20:38:23.796 OS Version Number: 10.0 | 2019-10-29 20:38:23.797 Locale Setting: C | 2019-10-29 20:38:23.797 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-29 20:38:23.797 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2019-10-29 20:38:23.819 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-10-29 20:38:23.883 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-10-29 20:38:23.898 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-10-29 20:38:23.898 Received 5 login tokens. | 2019-10-29 20:38:23.978 Symbol settings MD5 received. Request ID: 1. | 2019-10-29 20:38:24.059 Requested symbol settings for service code sc_futures.dtc.trading. Request ID: 2. | 2019-10-29 20:38:24.059 Symbol settings received. Request ID: 2. | 2019-10-29 20:38:24.299 Received Date-time from server. Delay adjusted UTC Date-time: 2019-10-29 19:38:28.049. Round-trip delay: 00:00:00.038 | 2019-10-29 20:38:28.475 Computer time to server time difference: 00:00:00.426 | 2019-10-29 20:38:28.475 Error setting System Date-Time. Windows error code 1314: Dem Client fehlt ein erforderliches Recht. | 2019-10-29 20:38:28.476 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2019-10-29 20:38:28.954 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-10-29 20:38:28.997 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2019-10-29 20:38:28.997 SC Futures Order Routing/Data | Connected to server. | 2019-10-29 20:38:29.102 SC Futures Order Routing/Data | Starting socket receive thread. | 2019-10-29 20:38:29.102 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2019-10-29 20:38:29.102 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2019-10-29 20:38:29.415 SC Futures Order Routing/Data | Sending logon request message. | 2019-10-29 20:38:29.415 SC Futures Order Routing/Data | Received logon response. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Trading is supported. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | OCO Orders supported. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Bracket Orders supported. | 2019-10-29 20:38:29.521 SC Futures Order Routing/Data | Connected to data and trading server. | 2019-10-29 20:38:29.521 Triggering next historical data download in queue. | 2019-10-29 20:38:29.521 Triggering next historical data download in queue. | 2019-10-29 20:38:29.521 Triggering next historical data download in queue. | 2019-10-29 20:38:29.521 Triggering next historical data download in queue. | 2019-10-29 20:38:29.521 CLZ19 [CBV] 0.42 Range #1 | Reloading chart. | 2019-10-29 20:39:30.489 CLZ19 [CBV] 0.42 Range #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-10-29 20:39:30.489 CLZ19 [CBV] 0.42 Range #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-10-29 20:39:30.489 SC Futures Order Routing/Data | Starting real-time market data updates for: CLZ19. ID: 1 | 2019-10-29 20:39:30.604 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: CLZ19 | 2019-10-29 20:39:30.604 SC Futures Order Routing/Data | Requesting security definition data for: CLZ19. ID: 1 | 2019-10-29 20:39:30.604 No historical data client is currently set to download historical Intraday data for CLZ19. | 2019-10-29 20:39:30.605 Real-time Intraday chart data file updates started for CLZ19 | 2019-10-29 20:39:30.605 Intraday chart data file opened for CLZ19 | 2019-10-29 20:39:30.605 SC Futures Order Routing/Data | Received security definition for symbol CLZ19 | 2019-10-29 20:39:30.708 CLZ19 [CBV-D] 0.42 Range #1 | StartDateTimeForLoadingOrderFills: 2019-10-28 23:00:00 | 2019-10-29 20:39:31.691 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-10-29 20:47:43.606 The message log has been sent to support. | 2019-10-29 20:47:43.606 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-10-29 20:47:43.607 Sending of the Message Log is completed. The response was saved to D:\wP\SierraChart\Data\MessageLogAnalysis.htm | 2019-10-29 20:47:43.837 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2019-10-29 20:47:44.094 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-10-29 20:47:44.094 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (0) | CloseSocket call. | 2019-10-29 20:47:44.104 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-10-29 20:47:44.110 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-10-29 20:47:44.110 |
 Screenshot_1.jpg / V - Attached On 2019-10-29 19:58:44 UTC - Size: 221.16 KB - 260 views |
| [2019-10-29 20:12:18] |
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You need to translate the symbols to match the TT format. To do that, select this command from the Edit menu: Edit Menu: Edit >> Translate Symbols To Current Service (Translate symbols to current service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-29 20:12:36
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| [2019-10-30 00:26:12] |
| Vivil - Posts: 7 |
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Now it works... Thanks
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