Support Board
Date/Time: Sun, 24 Nov 2024 23:10:41 +0000
AMP Futures Charts Issues
View Count: 2095
| [2013-12-18 09:08:51] |
| A.J. - Posts: 20 |
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Dear Sirs, the charts of my live trading account at AMP Futures are not correct. There are missing some data for EUREX. Please check and correct that. Thank you very much in advance! Best regards, Alexander P.S.: by way of comparison: the Dax Future Chart from today in the morning. One shows the AMP Futures Chart and the other one the Live Trading chart of OpenECry. "Something" is missing at AMP. |
 FDAX 18 dec 2013 AMP Futures Live Trading.jpg / V - Attached On 2013-12-18 09:08:15 UTC - Size: 69.6 KB - 540 views FDAX 18 dec 2013 OEC Live Trading.jpg / V - Attached On 2013-12-18 09:08:21 UTC - Size: 139.96 KB - 497 views Attachment Deleted. |
| [2013-12-18 18:24:04] |
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We will work on the missing data problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-20 15:12:41] |
| A.J. - Posts: 20 |
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Dear SC-Team, I have got new server settings from AMP (already before I wrote this ticket here, but I haven´t seen it early enough. Sorry!) So this issue seems to be solved. Thank you very much for your always great support and enjoy the christmas festival! Best regards, Alexander |
| [2013-12-20 16:02:40] |
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The issue could not be solved. We do see that there is missing historical Intraday data for EUREX for AMP. We will report this over to AMP. Update: we have confirmed the problem and have reported this over to AMP. We notice that the EUREX data is beginning at 12:50 CET time. Rather than 8:00. This is something that we do not have control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-20 16:12:36
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