Support Board
Date/Time: Mon, 03 Feb 2025 02:03:01 +0000
Connection Box
View Count: 641
| [2019-10-22 23:26:38] |
| User39448 - Posts: 11 |
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When I was trading, I lost my internet connection for 1 full minute. But during that minute, my green connection box remained green (then it turned a quick yellow & green once my internet connection was restored). So my question is, why doesn't the connection box turn red instantly during an internet disconnection like most other platforms ? |
| [2019-10-23 05:08:19] |
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It depends upon how the Internet connection was lost. If it was lost in a way which is not detectable at the socket layer with an immediate disconnect, then the connection would remain in the case of a websocket connection for a little over than a minute. We see you are using CQG. The length of time was increased due to all the connectivity problems users have to CQG. With this service: Sierra Chart / Trading Technologies Futures Order Routing Service The connection would reconnect in about 40 seconds. Does Iron Beam now support Trading Technologies? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-23 05:09:18
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| [2019-10-23 13:44:46] |
| User39448 - Posts: 11 |
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Thank you for confirming.
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