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SC not loading any charts

View Count: 870

[2019-10-16 14:24:19]
[Go To First Post]
User689716 - Posts: 10
Reading Internal Order ID file. | 2019-10-16 07:15:27.001
Reading Trade Orders file. | 2019-10-16 07:15:27.673
Reading Trade Positions file. | 2019-10-16 07:15:27.675
Reading Account Balance file. | 2019-10-16 07:15:27.676
UDPListener (1532). Port 22904 | Listening on UDP port 22904. | 2019-10-16 07:15:27.743
Software version: 1991 64-bit | 2019-10-16 07:15:27.743
Enabled for: Advanced Features 2. | 2019-10-16 07:15:27.743
Enabled for: Sierra Chart Historical Data Service. | 2019-10-16 07:15:27.743
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-16 07:15:27.743
Current selected Data/Trading service: CQG WebAPI | 2019-10-16 07:15:27.743
Custom symbol settings values: enabled | 2019-10-16 07:15:27.743
Chart Update Interval: 500 | 2019-10-16 07:15:27.743
Intraday Data Storage Time Unit: 0 | 2019-10-16 07:15:27.743
Time Zone: -07:00:00 (MST-07) | 2019-10-16 07:15:27.743
2019-10-16 07:15:27 Local computer time | 2019-10-16 07:15:27.743
2019-10-16 14:15:27 Local computer time in UTC | 2019-10-16 07:15:27.743
2019-10-16 07:15:27 Local computer time in SC Time Zone | 2019-10-16 07:15:27.743
2019-10-16 14:15:26 Server time in UTC | 2019-10-16 07:15:27.743
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-10-16 07:15:27.743
Program path: C:\SierraChart\ | 2019-10-16 07:15:27.743
Data Files path: C:\SierraChart\Data\ | 2019-10-16 07:15:27.743
OS Version Number: 10.0 | 2019-10-16 07:15:27.743
Locale Setting: C | 2019-10-16 07:15:27.743
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll | 2019-10-16 07:15:27.744

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-10-16 07:15:27.744
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-10-16 07:15:27.781
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-10-16 07:15:27.945
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-10-16 07:15:27.945
Received 5 login tokens. | 2019-10-16 07:15:28.340
Symbol settings MD5 received. Request ID: 1. | 2019-10-16 07:15:28.558
Symbol settings are up-to-date for cqg. | 2019-10-16 07:15:28.558

CQG WebAPI | Connecting to server api.cqg.com | 2019-10-16 07:15:33.459
CQG WebSocket | Connecting to WebSocket server. | 2019-10-16 07:15:33.459
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-10-16 07:15:33.526
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-10-16 07:15:33.526
CQG WebSocket | Opening WebSocket. | 2019-10-16 07:15:33.597
CQG WebSocket | Sending WebSocket handshake. | 2019-10-16 07:15:33.597
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-10-16 07:15:33.867
CQG WebSocket | Server header | Connection: upgrade | 2019-10-16 07:15:33.867
CQG WebSocket | Server header | Sec-WebSocket-Accept: n3hkq+AJYnEY2+U0IY8t0Uozx1w= | 2019-10-16 07:15:33.867
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-10-16 07:15:33.867
CQG WebSocket | Server header | Upgrade: websocket | 2019-10-16 07:15:33.868
CQG WebSocket | Server header | | 2019-10-16 07:15:33.868
CQG WebSocket | Web socket state is now open. | 2019-10-16 07:15:33.868
CQG WebAPI | WebSocket connected. | 2019-10-16 07:15:33.868
CQG WebAPI | Sending market data logon message. | 2019-10-16 07:15:33.868
CQG WebAPI | Base Time: 2019-10-14T13:20:56. 2019-10-14 13:20:56 | 2019-10-16 07:15:34.057
CQG WebAPI | Logon successful. Session Token = wFzfkDb5fNvyjMiVKJclqjjmPLEZxA3AO2RlVReERxkPif3I6CEn7OXAEIO/gbb9GW/Xke5dPo2 | 2019-10-16 07:15:34.057
CQG WebAPI | Connected to data and trading server. | 2019-10-16 07:15:34.057
Triggering next historical data download in queue. | 2019-10-16 07:15:34.057
Triggering next historical data download in queue. | 2019-10-16 07:15:34.057
Triggering next historical data download in queue. | 2019-10-16 07:15:34.057
Triggering next historical data download in queue. | 2019-10-16 07:15:34.057
CQG WebAPI | Sending Trade Accounts request message. | 2019-10-16 07:15:34.062
CQG WebAPI | Brokerage name: AMP. Account Name: 120705 | 2019-10-16 07:15:34.124
CQG WebAPI | Sending collateral subscribe request. | 2019-10-16 07:15:34.124
CQG WebAPI | Sending positions subscribe request. RequestID: 455015 | 2019-10-16 07:15:39.052
CQG WebAPI | Sending orders subscribe request. RequestID=455016 | 2019-10-16 07:15:39.052
F.US.EPZ19 1 Min #9 | Reloading chart. | 2019-10-16 07:15:46.089
F.US.EPZ19 [CB] Daily #8 | Reloading chart. | 2019-10-16 07:15:46.128
F.US.EPZ19 Daily #5 | Reloading chart. | 2019-10-16 07:15:47.700
F.US.EPZ19 15 Min #3 | Reloading chart. | 2019-10-16 07:15:47.733
F.US.EPZ19 #2 | Reloading chart. | 2019-10-16 07:15:47.777
F.US.EPZ19 #14 | Reloading chart. | 2019-10-16 07:15:47.808
F.US.EPZ19 5 Min #7 | Reloading chart. | 2019-10-16 07:15:47.919
F.US.EPZ19 5 Min #1 | Reloading chart. | 2019-10-16 07:15:48.113
F.US.EPZ19 #6 | Reloading chart. | 2019-10-16 07:15:48.234
+ Loading market depth data. | 2019-10-16 07:15:48.573
Loaded depth data records for F.US.EPZ19 2019-10-11 from 00:00:00 to 00:00:00. | 2019-10-16 07:15:48.578
Loaded depth data records for F.US.EPZ19 2019-10-15 from 2019-10-15 11:06:53 to 2019-10-15 17:34:14. | 2019-10-16 07:15:48.662
Loaded depth data records for F.US.EPZ19 2019-10-16 from 2019-10-16 08:22:21 to 2019-10-16 08:30:01. | 2019-10-16 07:15:48.669
F.US.EPZ19 #4 | Reloading chart. | 2019-10-16 07:15:48.917
F.US.EPZ19 #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-16 07:15:48.917
F.US.EPZ19 [CB] Daily #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-16 07:15:48.975
F.US.EPZ19 5 Min #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-16 07:15:48.986
CQG WebAPI | Starting real-time market data updates for: F.US.EPZ19. ID: 1 Service code: cqg | 2019-10-16 07:15:49.076
CQG WebAPI | Sending symbol resolution request for F.US.EPZ19. ID: 455017 | 2019-10-16 07:15:49.076
CQG WebAPI | Requesting security definition data for: F.US.EPZ19. ID: 1 | 2019-10-16 07:15:49.076
Requesting market depth updates for: F.US.EPZ19 if supported. | 2019-10-16 07:15:49.076
Separate subscription for market depth updates not supported. F.US.EPZ19 | 2019-10-16 07:15:49.076
Starting DelayedDownloadMonitoringTimer | 2019-10-16 07:15:49.076
Starting HDTimeoutTimer | 2019-10-16 07:15:49.076
Added historical Intraday data request for F.US.EPZ19 to the queue. | 2019-10-16 07:15:49.076
Intraday data recording state for symbol F.US.EPZ19 is set to download 'Pending'. | 2019-10-16 07:15:49.076
Triggering next historical data download in queue. | 2019-10-16 07:15:49.076
Delaying start of download for F.US.EPZ19 | 2019-10-16 07:15:49.076
Starting DelayedDownloadMonitoringTimer | 2019-10-16 07:15:49.077
Starting HDTimeoutTimer | 2019-10-16 07:15:49.077
Added historical Daily data request for F.US.EPZ19 to the queue. | 2019-10-16 07:15:49.077
Triggering next historical data download in queue. | 2019-10-16 07:15:49.077
HD Request # 2 | Downloading Historical Daily chart data for F.US.EPZ19. Starting date: 2019-10-15. Service: cqg | 2019-10-16 07:15:49.078
HD Request # 2 | Requesting historical Daily data for ESZ19 starting at 2019-10-14 | 2019-10-16 07:15:49.078
CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ19. Search Symbol: F.US.EPZ19. Request ID: 455017. Contract ID: 1. | 2019-10-16 07:15:49.142
CQG WebAPI | Contract metadata: contract_id: 1
contract_symbol: "F.US.EPZ19"
correct_price_scale: 0.25
display_price_scale: 2
description: "E-Mini S&P 500: December 2019"
title: "EPZ19"
tick_size: 0.25
currency: "USD"
tick_value: 12.5
cfi_code: "FXXXXX"
is_most_active: true
last_trading_date: 5740744000
instrument_group_name: "F.US.EP"
session_info_id: 206
mic: "GLBX"
short_instrument_group_name: "EP"
instrument_group_description: "E-Mini S&P 500"
dialect_id: "0"
country_code: "US"
31: "50 x S&P 500 Index"
32: 1
33: 0
34: "Z19"
35: 0
40 {
1: 2
2: 0
}
41: 0
42 {
1: 2
2: 0
}
43: "E-Mini S&P 500: December 2019"
44: "CME GLOBEX"
47: 1
49: 0x40b6a80000000000
| 2019-10-16 07:15:49.147
CQG WebAPI | Requesting market data including full depth for F.US.EPZ19 | 2019-10-16 07:15:49.147
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPZ19.2019-10-16.depth | 2019-10-16 07:15:49.233
+ Loading market depth data. | 2019-10-16 07:15:50.258
Loaded depth data records for F.US.EPZ19 2019-10-07 from 2019-10-07 10:13:27 to 2019-10-07 15:13:37. | 2019-10-16 07:15:50.428
HD Request # 2 | Receiving historical Daily data for F.US.EPZ19 starting at 2019-10-15 | 2019-10-16 07:15:50.431
HD Request # 2 | Writing historical Daily data to the file F.US.EPZ19.dly | 2019-10-16 07:15:50.431
HD Request # 2 | Received 3 records from 2019-10-15 00:00:00 to 2019-10-16 00:00:00 (2.0 days) and wrote 2 records for F.US.EPZ19 | 2019-10-16 07:15:50.434
HD Request # 2 | Completion time: 1s | 2019-10-16 07:15:50.440
HD Request # 2 | Daily data download complete for F.US.EPZ19. Unique request ID: 2 | 2019-10-16 07:15:50.440
Removed historical data download ID 2 | 2019-10-16 07:15:50.440

Triggering next historical data download in queue. | 2019-10-16 07:15:50.441
F.US.EPZ19 [CB] Daily #8 | Reloading chart. | 2019-10-16 07:15:50.620
Loaded depth data records for F.US.EPZ19 2019-10-08 from 2019-10-07 20:09:34 to 2019-10-08 15:15:00. | 2019-10-16 07:15:50.792
Loaded depth data records for F.US.EPZ19 2019-10-09 from 2019-10-08 21:03:41 to 2019-10-09 13:05:52. | 2019-10-16 07:15:50.915
Loaded depth data records for F.US.EPZ19 2019-10-10 from 2019-10-09 23:40:26 to 2019-10-10 15:01:19. | 2019-10-16 07:15:50.996
Loaded depth data records for F.US.EPZ19 2019-10-11 from 2019-10-10 21:51:28 to 2019-10-11 07:07:38. | 2019-10-16 07:15:51.000
Loaded depth data records for F.US.EPZ19 2019-10-15 from 2019-10-15 11:06:53 to 2019-10-15 17:34:14. | 2019-10-16 07:15:51.072
Loaded depth data records for F.US.EPZ19 2019-10-16 from 2019-10-16 08:22:21 to 2019-10-16 08:30:01. | 2019-10-16 07:15:51.074
F.US.EPZ19 1 Min #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-16 07:15:51.855
Chart #9 has tagged chart #7 for full recalculation. Chartbook: ES .Cht | 2019-10-16 07:15:51.917
F.US.EPZ19 Daily #5 | Reloading chart. | 2019-10-16 07:15:51.981
F.US.EPZ19 [CB] Daily #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-16 07:15:51.991
F.US.EPZ19 5 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: ES .Cht | 2019-10-16 07:15:51.998
F.US.EPZ19 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-16 07:15:52.261
Chart #1 has tagged chart #7 for full recalculation. Chartbook: ES .Cht | 2019-10-16 07:15:52.275
F.US.EPZ19 5 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: ES .Cht | 2019-10-16 07:15:52.425
HD Request # 3 | Downloading Intraday chart data for F.US.EPZ19 to the file F.US.EPZ19.scid. Service: cqg | 2019-10-16 07:15:54.068
HD Request # 3 | Download start date-time: 2019-10-16 06:30:00.000 | 2019-10-16 07:15:54.069
HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2019-10-16 07:15:54.069
Socket (2) | Creating socket. | 2019-10-16 07:15:54.069
Socket (2) | Connecting to IP: 192.81.56.146. | 2019-10-16 07:15:54.069
HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-10-16 07:15:54.251
HD Request # 3 | Sending historical data logon request message. | 2019-10-16 07:15:54.251
F.US.EPZ19 #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-16 07:15:54.418
HD Request # 3 | Requesting Intraday data. Start date-time: 2019-10-16 06:30:00. Record interval: 0. Symbol: F.US.EPZ19 | 2019-10-16 07:15:54.837
HD Request # 3 | Decompressing data. | 2019-10-16 07:15:54.926
HD Request # 3 | Receiving Intraday data for F.US.EPZ19 starting at 2019-10-16 06:30:00 | 2019-10-16 07:15:55.116
HD Request # 3 | Timestamp of first Intraday data file record written: 2019-10-16 06:30:01 | 2019-10-16 07:15:55.116
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-10-16 07:15:55.374
Historical data download thread signaled to stop. | 2019-10-16 07:15:55.375
HD Request # 3 | Received 94048 records from 2019-10-16 06:30:00.000 to 2019-10-16 07:15:53.030 (45.9 minutes) and wrote 93153 records for F.US.EPZ19 | 2019-10-16 07:15:55.376
Added 45 Time and Sales records to Intraday data file for F.US.EPZ19 after download. | 2019-10-16 07:15:55.382
HD Request # 3 | Completion time: 1s | 2019-10-16 07:15:55.387
HD Request # 3 | Intraday data download complete for F.US.EPZ19. Unique request ID: 1 | 2019-10-16 07:15:55.387
Removed historical data download ID 1 | 2019-10-16 07:15:55.387
Real-time Intraday chart data file updates started for F.US.EPZ19 | 2019-10-16 07:15:55.387
Intraday chart data file opened for F.US.EPZ19 | 2019-10-16 07:15:55.387

Triggering next historical data download in queue. | 2019-10-16 07:15:55.387
Socket (2) | Socket gracefully closed by remote side. | 2019-10-16 07:15:55.464
Socket (2) | Closed. | 2019-10-16 07:15:55.464
Chart #9 has tagged chart #1 for full recalculation. Chartbook: ES .Cht | 2019-10-16 07:15:55.633
Chart #9 has tagged chart #6 for full recalculation. Chartbook: ES .Cht | 2019-10-16 07:15:55.633
Chart #9 has tagged chart #7 for full recalculation. Chartbook: ES .Cht | 2019-10-16 07:15:55.633
F.US.EPZ19 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES .Cht | 2019-10-16 07:15:55.668
Chart #1 has tagged chart #6 for full recalculation. Chartbook: ES .Cht | 2019-10-16 07:15:55.683
Chart #1 has tagged chart #7 for full recalculation. Chartbook: ES .Cht | 2019-10-16 07:15:55.683
F.US.EPZ19 #6 | Performing a full recalculation because it has been tagged. Chartbook: ES .Cht | 2019-10-16 07:15:55.792
F.US.EPZ19 5 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: ES .Cht | 2019-10-16 07:15:55.915
F.US.EPZ19 5 Min #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 80282506 | 2019-10-16 07:15:57.614 *
Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ19.scid | 2019-10-16 07:15:57.760
F.US.EPZ19 5 Min #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 42862895 | 2019-10-16 07:16:06.702 *
F.US.EPZ19 5 Min #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 44042459 | 2019-10-16 07:16:13.105 *
F.US.EPZ19 5 Min #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 47122690 | 2019-10-16 07:16:17.617 *
F.US.EPZ19 5 Min #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 36440011 | 2019-10-16 07:17:46.768 *
F.US.EPZ19 5 Min #7 | Caught an unhandled exception in c_Chart::WindowProc. Message: 513, wParam: 1, lParam: 17959097 | 2019-10-16 07:23:22.972 *
[2019-10-16 14:25:39]
[Go To First Post]
User689716 - Posts: 10
i upgraded to the newest 1997 last night and it was not working this morning when i loaded it up. so i rolled back to the older version i was on and the problem is still happening
[2019-10-16 14:52:54]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
First thing we want you to do is to run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

And also disable OpenGL:
https://www.sierrachart.com/index.php?page=doc/GraphicsSettings.html#UseOpenGLFforChartGraphics

Restart Sierra Chart after disabling OpenGL.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-10-16 15:05:43]
[Go To First Post]
User689716 - Posts: 10
okay i have followed all of the steps. now what?
[2019-10-16 15:06:25]
[Go To First Post]
User689716 - Posts: 10
Reading Internal Order ID file. | 2019-10-16 08:03:22.826
Reading Trade Orders file. | 2019-10-16 08:03:23.559
Reading Trade Positions file. | 2019-10-16 08:03:23.560
Reading Account Balance file. | 2019-10-16 08:03:23.560
UDPListener (1480). Port 22904 | Listening on UDP port 22904. | 2019-10-16 08:03:23.642
Software version: 1991 64-bit | 2019-10-16 08:03:23.642
Enabled for: Advanced Features 2. | 2019-10-16 08:03:23.642
Enabled for: Sierra Chart Historical Data Service. | 2019-10-16 08:03:23.642
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-16 08:03:23.642
Current selected Data/Trading service: CQG WebAPI | 2019-10-16 08:03:23.642
Custom symbol settings values: enabled | 2019-10-16 08:03:23.642
Chart Update Interval: 500 | 2019-10-16 08:03:23.642
Intraday Data Storage Time Unit: 0 | 2019-10-16 08:03:23.642
Time Zone: -07:00:00 (MST-07) | 2019-10-16 08:03:23.642
2019-10-16 08:03:23 Local computer time | 2019-10-16 08:03:23.642
2019-10-16 15:03:23 Local computer time in UTC | 2019-10-16 08:03:23.642
2019-10-16 08:03:23 Local computer time in SC Time Zone | 2019-10-16 08:03:23.642
2019-10-16 15:03:22 Server time in UTC | 2019-10-16 08:03:23.642
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-10-16 08:03:23.642
Program path: C:\SierraChart\ | 2019-10-16 08:03:23.642
Data Files path: C:\SierraChart\Data\ | 2019-10-16 08:03:23.642
OS Version Number: 10.0 | 2019-10-16 08:03:23.643
Locale Setting: C | 2019-10-16 08:03:23.643
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll | 2019-10-16 08:03:23.643

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-10-16 08:03:23.644
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-10-16 08:03:23.710
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-10-16 08:03:23.873
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-10-16 08:03:23.873
Received 5 login tokens. | 2019-10-16 08:03:24.280
Symbol settings MD5 received. Request ID: 1. | 2019-10-16 08:03:24.454
Symbol settings are up-to-date for cqg. | 2019-10-16 08:03:24.454
[2019-10-16 15:50:11]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
The next step is just open your Chartbook and see if there any further exceptions. Hopefully should not be. We would not expect there to be.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-10-16 15:50:25

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