Support Board
Date/Time: Sun, 02 Feb 2025 22:05:26 +0000
Real AMP account: unstable CQG connection
View Count: 1254
| [2019-10-11 10:23:53] |
| GiovanniD - Posts: 41 |
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I recently got a trading account with AMP and CQG data; many times during the day SierraChart loses the connection with CQG for about 2 seconds, and then automatically re-establishes it; it warns me with a message both acoustic and on video. I have a very fast data line, an optical fiber, and this loss of connection can create problems during fast trading. Can you check if the settings used are correct? What can I do? I enclose a screenshot of the settings used. |
 sierra data.jpg / V - Attached On 2019-10-11 10:22:59 UTC - Size: 132.19 KB - 280 views |
| [2019-10-11 10:49:58] |
| GiovanniD - Posts: 41 |
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This happened a little while ago: HD Request # 7 | Timestamp of first Intraday data file record written: 2019-10-11 10:44:01 | 2019-10-11 10:44:18.931
Socket (4) | Shutdown started. Waiting for graceful close. | 2019-10-11 10:44:18.931 Historical data download thread signaled to stop. | 2019-10-11 10:44:18.931 HD Request # 7 | Received 26 records from 2019-10-11 10:43:36.000 to 2019-10-11 10:44:16.001 (40.0 seconds) and wrote 24 records for F.US.MNQZ19 | 2019-10-11 10:44:18.931 HD Request # 7 | Completion time: 0s | 2019-10-11 10:44:18.946 HD Request # 7 | Intraday data download complete for F.US.MNQZ19. Unique request ID: 6 | 2019-10-11 10:44:18.946 Removed historical data download ID 6 | 2019-10-11 10:44:18.946 Real-time Intraday chart data file updates started for F.US.MNQZ19 | 2019-10-11 10:44:18.946 Intraday chart data file opened for F.US.MNQZ19 | 2019-10-11 10:44:18.946 Triggering next historical data download in queue. | 2019-10-11 10:44:18.946 Socket (4) | Socket gracefully closed by remote side. | 2019-10-11 10:44:19.102 Socket (4) | Closed. | 2019-10-11 10:44:19.102 Opened cached Intraday file: D:\SierraChart\Data\F.US.MESZ19.scid | 2019-10-11 10:44:22.326 Opened cached Intraday file: D:\SierraChart\Data\F.US.MNQZ19.scid | 2019-10-11 10:44:22.326 |
| [2019-10-11 13:26:27] |
| seandunaway - Posts: 313 |
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I'm with CQG Fix as well and the last two days I've had several disconnects. This is unusual, after months of a stable connection. I imagine it's on CQG's side and I hope they sort it soon. |
| [2019-10-11 13:54:00] |
| SC Support - Posts: 1919 |
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In a situation like this see here: Frequent Server Disconnections When Using CQG CQG Trading Platform Service: Frequent Server Disconnections when Using CQG We recommend that you ask AMP to switch you to Sierra Chart Order Routing Service which is a collaboration with TT (Trading Technologies): Sierra Chart / Trading Technologies Futures Order Routing Service Also, if your focus is the CME Group Exchanges only (CME, COMEX, NYMEX, and CBOT) use the Denali Exchange Data Feed : Denali Exchange Data Feed Date Time Of Last Edit: 2019-10-11 19:45:41
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| [2019-10-14 09:21:25] |
| GiovanniD - Posts: 41 |
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Technical support from AMP told me that I can switch to Rithmic or TT (FIX), what do you think? Are there any known problems with the 2 indicated?
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