Support Board
Date/Time: Sun, 02 Feb 2025 20:51:07 +0000
LMAX
View Count: 1487
| [2019-10-08 15:44:38] |
| User118923 - Posts: 7 |
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The DTC connection disconnects every few minutes, why is that?
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| [2019-10-08 17:43:09] |
| User118923 - Posts: 7 |
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error message: DTC Client socket(3) close event error. Windows error code 10053
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| [2019-10-08 20:13:33] |
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Literally every few minutes? We do have another server available for LMAX but it has not yet been configured for use. We will have to do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-08 20:13:48
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| [2019-10-09 09:57:43] |
| User118923 - Posts: 7 |
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Yes, disconnections continue this morning. Connection to SC Data is rock solid, just LMAX is the problem.
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| [2019-10-09 10:48:43] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log When you have the problem provide the message log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-10 11:22:06] |
| User118923 - Posts: 7 |
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Software version: 1997 64-bit | 2019-10-10 12:16:05.124 Usage end date: 2019-10-22 | 2019-10-10 12:16:05.124 Enabled for: Advanced Features 2. | 2019-10-10 12:16:05.124 Enabled for: Sierra Chart Historical Data Service. | 2019-10-10 12:16:05.124 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-10-10 12:16:05.124 Enabled for: Denali Real-Time Exchange Data Feed. | 2019-10-10 12:16:05.124 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-10-10 12:16:05.124 Enabled for exchange2: CME (Trading Account Required) | 2019-10-10 12:16:05.124 Enabled for exchange2: CBOT (Trading Account Required) | 2019-10-10 12:16:05.124 Enabled for exchange2: COMEX (Trading Account Required) | 2019-10-10 12:16:05.124 Enabled for exchange2: NYMEX (Trading Account Required) | 2019-10-10 12:16:05.124 Received 1 data feed usernames. | 2019-10-10 12:16:05.124 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-10 12:16:05.124 Current selected Data/Trading service: SC Data - All Services | 2019-10-10 12:16:05.124 Custom symbol settings values: enabled | 2019-10-10 12:16:05.124 Chart Update Interval: 500 | 2019-10-10 12:16:05.124 Intraday Data Storage Time Unit: 1 | 2019-10-10 12:16:05.124 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-10-10 12:16:05.124 2019-10-10 12:16:05 Local computer time | 2019-10-10 12:16:05.124 2019-10-10 11:16:05 Local computer time in UTC | 2019-10-10 12:16:05.124 2019-10-10 12:16:05 Local computer time in SC Time Zone | 2019-10-10 12:16:05.124 2019-10-10 11:15:17 Server time in UTC | 2019-10-10 12:16:05.124 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-10-10 12:16:05.124 Program path: C:\SierraChart\ | 2019-10-10 12:16:05.124 Data Files path: C:\SierraChart\Data\ | 2019-10-10 12:16:05.124 OS Version Number: 10.0 | 2019-10-10 12:16:05.124 Locale Setting: C | 2019-10-10 12:16:05.124 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-10 12:16:05.124 DTC Client socket (4) | Socket gracefully closed by remote side. | 2019-10-10 12:18:51.184 DTC Client socket (4) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-10-10 12:18:51.184 * DTC Client socket (4) | Write in progress. Shutdown being delayed. | 2019-10-10 12:18:51.185 SC Data - All Services | Disconnected from the server. | 2019-10-10 12:18:51.185 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-10-10 12:18:51.185 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2019-10-10 12:18:53.178 DTC Client socket (1) | Creating socket. | 2019-10-10 12:18:53.185 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2019-10-10 12:18:53.185 SC Data - All Services | Connected to server. | 2019-10-10 12:18:53.277 SC Data - All Services | Starting socket receive thread. | 2019-10-10 12:18:53.277 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-10-10 12:18:53.277 DTC Client socket (4) | Write has completed. Shutdown being performed. | 2019-10-10 12:18:55.806 DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-10 12:18:55.806 DTC Client socket (4) | Closed. | 2019-10-10 12:18:55.806 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-10-10 12:18:55.929 SC Data - All Services | Sending logon request message. | 2019-10-10 12:18:55.929 SC Data - All Services | Received logon response. | 2019-10-10 12:18:56.469 SC Data - All Services | Server Name: SC Realtime Server. | 2019-10-10 12:18:56.469 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-10-10 12:18:56.469 SC Data - All Services | Successfully connected. | 2019-10-10 12:18:56.469 SC Data - All Services | Trading is not supported. | 2019-10-10 12:18:56.469 Added historical Intraday data request for ESZ19 to the queue. | 2019-10-10 12:18:56.469 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. | 2019-10-10 12:18:56.469 Triggering next historical data download in queue. | 2019-10-10 12:18:56.469 SC Data - All Services | Restarting real-time data updates for symbol: ESZ19 -> ESZ19 | 2019-10-10 12:18:56.469 HD Request # 18 | Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme | 2019-10-10 12:18:56.470 HD Request # 18 | Download start date-time: 2019-10-10 12:18:44.000 | 2019-10-10 12:18:56.470 HD Request # 18 | Using server: ds22.sierracharts.com port 10149 | 2019-10-10 12:18:56.470 Socket (2) | Creating socket. | 2019-10-10 12:18:56.470 Socket (2) | Connecting to IP: 208.185.224.129. | 2019-10-10 12:18:56.470 SC Data - All Services | Received security definition for symbol ESZ19 | 2019-10-10 12:18:56.601 HD Request # 18 | Setting DTC encoding to Binary VLS | 2019-10-10 12:18:56.656 HD Request # 18 | Sending historical data logon request message. | 2019-10-10 12:18:56.656 HD Request # 18 | Requesting Intraday data. Start date-time: 2019-10-10 12:18:44. Record interval: 1. Symbol: ESZ19 | 2019-10-10 12:18:57.163 HD Request # 18 | Decompressing data. | 2019-10-10 12:18:57.255 HD Request # 18 | Receiving Intraday data for ESZ19 starting at 2019-10-10 12:18:44 | 2019-10-10 12:18:57.255 HD Request # 18 | Timestamp of first Intraday data file record written: 2019-10-10 12:18:44 | 2019-10-10 12:18:57.255 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-10-10 12:18:57.256 Historical data download thread signaled to stop. | 2019-10-10 12:18:57.256 HD Request # 18 | Received 4 records from 2019-10-10 12:18:44.000 to 2019-10-10 12:18:53.000 (9.0 seconds) and wrote 4 records for ESZ19 | 2019-10-10 12:18:57.256 HD Request # 18 | Completion time: 0s | 2019-10-10 12:18:57.260 HD Request # 18 | Intraday data download complete for ESZ19. Unique request ID: 16 | 2019-10-10 12:18:57.260 Removed historical data download ID 16 | 2019-10-10 12:18:57.260 Real-time Intraday chart data file updates started for ESZ19 | 2019-10-10 12:18:57.260 Opened cached Intraday file: C:\SierraChart\Data\ESZ19.scid | 2019-10-10 12:18:57.260 Intraday chart data file opened for ESZ19 | 2019-10-10 12:18:57.260 Triggering next historical data download in queue. | 2019-10-10 12:18:57.260 Socket (2) | Socket gracefully closed by remote side. | 2019-10-10 12:18:57.347 Socket (2) | Closed. | 2019-10-10 12:18:57.347 |
| [2019-10-10 18:19:30] |
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You are not losing the connection to LMAX, you are losing the connection to one of the Sierra Chart data servers. Not sure why this would be happening frequently. It is not so easy to determine what the issue is. See if it helps to reduce bandwidth by following the instructions here: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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