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Charts after Denali switch

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[2019-10-07 12:25:20] #1 [Go To First Post]
User453439 - Posts: 7
Hi, Moved to Denali with AMP on Friday. SC charts however, will not load since 9.47am Friday? Copy of log below - can you assist? Many thanks Lorraine Reading Internal Order ID file. \| 2019-10-07 08:20:32.344 Reading Trade Orders file. \| 2019-10-07 08:20:32.466 Reading Trade Positions file. \| 2019-10-07 08:20:32.467 Reading Account Balance file. \| 2019-10-07 08:20:32.468 UDPListener (1432). Port 22904 \| Listening on UDP port 22904. \| 2019-10-07 08:20:32.498 Software version: 1997 64-bit \| 2019-10-07 08:20:32.498 Enabled for: Advanced Features 2. \| 2019-10-07 08:20:32.498 Enabled for: Sierra Chart Historical Data Service. \| 2019-10-07 08:20:32.498 Enabled for: Denali Real-Time Exchange Data Feed. \| 2019-10-07 08:20:32.498 Enabled for exchange2: CME \| 2019-10-07 08:20:32.498 Enabled for exchange2: CBOT \| 2019-10-07 08:20:32.498 Enabled for exchange2: COMEX \| 2019-10-07 08:20:32.498 Enabled for exchange2: NYMEX \| 2019-10-07 08:20:32.498 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-10-07 08:20:32.498 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2019-10-07 08:20:32.498 Custom symbol settings values: disabled \| 2019-10-07 08:20:32.498 Chart Update Interval: 500 \| 2019-10-07 08:20:32.498 Intraday Data Storage Time Unit: 0 \| 2019-10-07 08:20:32.498 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-10-07 08:20:32.498 2019-10-07 13:20:32 Local computer time \| 2019-10-07 08:20:32.498 2019-10-07 12:20:32 Local computer time in UTC \| 2019-10-07 08:20:32.498 2019-10-07 08:20:32 Local computer time in SC Time Zone \| 2019-10-07 08:20:32.498 2019-10-07 12:20:32 Server time in UTC \| 2019-10-07 08:20:32.498 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-10-07 08:20:32.498 Program path: E:\Mint\SierraChart\ \| 2019-10-07 08:20:32.498 Data Files path: E:\Mint\SierraChart\Data\ \| 2019-10-07 08:20:32.498 OS Version Number: 10.0 \| 2019-10-07 08:20:32.499 Locale Setting: C \| 2019-10-07 08:20:32.499 DLLs: sst_FreeBundle.dll, sst_FreeBundle_64.dll, sst_local_pressure.dll, sst_local_pressure_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-10-07 08:20:32.499 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. \| 2019-10-07 08:20:32.499 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-10-07 08:20:32.522 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-10-07 08:20:32.573 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-10-07 08:20:32.573 Received 5 login tokens. \| 2019-10-07 08:20:32.801 Symbol settings MD5 received. Request ID: 1. \| 2019-10-07 08:20:32.856 Symbol settings are up-to-date for sc_futures.dtc.trading. \| 2019-10-07 08:20:32.856 SC Futures Order Routing/Data \| Connecting to the server futurestrading6.sierracharts.com. Port 11098 \| 2019-10-07 08:20:37.769 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2019-10-07 08:20:37.812 DTC Client socket (1) \| Connecting to IP: 54.36.166.122. \| 2019-10-07 08:20:37.812 SC Futures Order Routing/Data \| Connected to server. \| 2019-10-07 08:20:37.859 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2019-10-07 08:20:37.859 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2019-10-07 08:20:37.859 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2019-10-07 08:20:37.996 SC Futures Order Routing/Data \| Sending logon request message. \| 2019-10-07 08:20:37.996 SC Futures Order Routing/Data \| Received logon response. \| 2019-10-07 08:20:38.043 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2019-10-07 08:20:38.044 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2019-10-07 08:20:38.044 SC Futures Order Routing/Data \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2019-10-07 08:20:38.044 SC Futures Order Routing/Data \| Trading is supported. \| 2019-10-07 08:20:38.044 SC Futures Order Routing/Data \| Order cancel and replace is supported. \| 2019-10-07 08:20:38.044 SC Futures Order Routing/Data \| OCO Orders supported. \| 2019-10-07 08:20:38.044 SC Futures Order Routing/Data \| Bracket Orders supported. \| 2019-10-07 08:20:38.044 SC Futures Order Routing/Data \| Connected to data and trading server. \| 2019-10-07 08:20:38.044 Triggering next historical data download in queue. \| 2019-10-07 08:20:38.044 Triggering next historical data download in queue. \| 2019-10-07 08:20:38.044 Triggering next historical data download in queue. \| 2019-10-07 08:20:38.044 Triggering next historical data download in queue. \| 2019-10-07 08:20:38.044 F.US.CLEX19 [C] 30 Min #6 \| Reloading chart. \| 2019-10-07 08:21:04.456 F.US.CLEX19 [C] 30 Min #6 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2019-10-07 08:21:04.456 F.US.CLEX19 [C] 30 Min #6 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-10-07 08:21:04.456 Loading DLL E:\Mint\SierraChart\Data\sst_FreeBundle_64.dll \| 2019-10-07 08:21:04.463 F.US.CLEX19 [C] 500 Trades #2 \| Reloading chart. \| 2019-10-07 08:21:04.484 F.US.CLEX19 [C] 500 Trades #2 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2019-10-07 08:21:04.484 F.US.CLEX19 [C] 500 Trades #2 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-10-07 08:21:04.484 F.US.CLEX19 500 Trades #4 \| Reloading chart. \| 2019-10-07 08:21:04.513 Loading DLL E:\Mint\SierraChart\Data\sst_local_pressure_64.dll \| 2019-10-07 08:21:04.518 F.US.CLEX19 10 Sec #7 \| Reloading chart. \| 2019-10-07 08:21:04.744 F.US.CLEX19 500 Trades #5 \| Reloading chart. \| 2019-10-07 08:21:05.115 + Loading market depth data. \| 2019-10-07 08:21:05.577 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. \| 2019-10-07 08:21:05.578 F.US.CLEX19 10 Sec #3 \| Reloading chart. \| 2019-10-07 08:21:05.679 F.US.CLEX19 [C] 30 Min #1 \| Reloading chart. \| 2019-10-07 08:21:05.705 F.US.CLEX19 [C] 30 Min #1 \| Symbol Settings not found for symbol. Unable to build continuous futures contract chart. \| 2019-10-07 08:21:05.705 F.US.CLEX19 [C] 30 Min #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2019-10-07 08:21:05.705 + Loading market depth data. \| 2019-10-07 08:21:05.968 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. \| 2019-10-07 08:21:05.968 F.US.CLEX19 10 Sec #8 \| Reloading chart. \| 2019-10-07 08:21:06.065 + Loading market depth data. \| 2019-10-07 08:21:06.589 + Loading market depth data. \| 2019-10-07 08:21:06.697 + Loading market depth data. \| 2019-10-07 08:21:07.021 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. \| 2019-10-07 08:21:07.051 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. \| 2019-10-07 08:21:07.052 F.US.CLEX19 10 Sec #9 \| Reloading chart. \| 2019-10-07 08:21:07.052 Loaded depth data records for F.US.CLEX19 2019-09-24 from 2019-09-24 13:41:02 to 2019-09-24 19:59:59. \| 2019-10-07 08:21:07.738 SC Futures Order Routing/Data \| Starting real-time market data updates for: F.US.CLEX19. ID: 1 \| 2019-10-07 08:21:07.888 SC Futures Order Routing/Data \| Subscribing to streaming market data in the service client is not supported. Symbol: F.US.CLEX19 \| 2019-10-07 08:21:07.888 SC Futures Order Routing/Data \| Requesting security definition data for: F.US.CLEX19. ID: 1 \| 2019-10-07 08:21:07.888 No historical data client is currently set to download historical Intraday data for F.US.CLEX19. \| 2019-10-07 08:21:07.888 Real-time Intraday chart data file updates started for F.US.CLEX19 \| 2019-10-07 08:21:07.888 Intraday chart data file opened for F.US.CLEX19 \| 2019-10-07 08:21:07.888 Requesting market depth updates for: F.US.CLEX19 if supported. \| 2019-10-07 08:21:07.915 Separate subscription for market depth updates not supported. F.US.CLEX19 \| 2019-10-07 08:21:07.915 SC Futures Order Routing/Data \| Received security definition for symbol F.US.CLEX19 \| 2019-10-07 08:21:08.001 + Loading market depth data. \| 2019-10-07 08:21:08.105 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. \| 2019-10-07 08:21:08.105 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. \| 2019-10-07 08:21:09.400 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. \| 2019-10-07 08:21:09.481 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. \| 2019-10-07 08:21:10.044 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. \| 2019-10-07 08:21:10.111 Loaded depth data records for F.US.CLEX19 2019-09-25 from 2019-09-24 20:00:00 to 2019-09-25 15:00:53. \| 2019-10-07 08:21:11.359 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. \| 2019-10-07 08:21:11.528 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. \| 2019-10-07 08:21:11.550 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. \| 2019-10-07 08:21:11.602 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. \| 2019-10-07 08:21:11.618 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. \| 2019-10-07 08:21:12.445 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. \| 2019-10-07 08:21:12.867 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. \| 2019-10-07 08:21:12.946 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. \| 2019-10-07 08:21:13.032 Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. \| 2019-10-07 08:21:13.441 F.US.CLEX19 10 Sec #7 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-10-07 08:21:13.442 Chart: F.US.CLEX19 10 Sec #7 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:13.445 * Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. \| 2019-10-07 08:21:13.823 F.US.CLEX19 500 Trades #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-10-07 08:21:13.991 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. \| 2019-10-07 08:21:14.191 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. \| 2019-10-07 08:21:14.199 Loaded depth data records for F.US.CLEX19 2019-09-26 from 2019-09-26 03:06:31 to 2019-09-26 16:59:35. \| 2019-10-07 08:21:14.217 Chart: F.US.CLEX19 10 Sec #7 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:14.457 * Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. \| 2019-10-07 08:21:14.703 Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. \| 2019-10-07 08:21:14.707 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. \| 2019-10-07 08:21:14.882 F.US.CLEX19 10 Sec #8 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-10-07 08:21:15.164 Chart: F.US.CLEX19 10 Sec #8 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:15.166 * Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. \| 2019-10-07 08:21:15.205 F.US.CLEX19 10 Sec #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-10-07 08:21:15.311 Chart: F.US.CLEX19 10 Sec #3 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:15.313 * F.US.CLEX19 10 Sec #9 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-10-07 08:21:15.498 Chart: F.US.CLEX19 10 Sec #9 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:15.500 * Loaded depth data records for F.US.CLEX19 2019-09-27 from 2019-09-27 03:08:40 to 2019-09-27 14:36:48. \| 2019-10-07 08:21:15.599 Chart: F.US.CLEX19 10 Sec #8 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:15.640 * Chart: F.US.CLEX19 10 Sec #3 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:16.115 * Loaded depth data records for F.US.CLEX19 2019-09-30 from 2019-09-30 06:58:13 to 2019-09-30 14:56:02. \| 2019-10-07 08:21:16.172 Chart: F.US.CLEX19 10 Sec #9 \| Study: Local Depth Pressure \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:16.288 * Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. \| 2019-10-07 08:21:16.939 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. \| 2019-10-07 08:21:16.954 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. \| 2019-10-07 08:21:17.509 Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. \| 2019-10-07 08:21:17.658 Chart: F.US.CLEX19 [C-D] 500 Trades #2 \| Study: Display Forex factory calendar news items - V2 (With Alerts) \| You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization \| 2019-10-07 08:21:17.695 *

[2019-10-07 12:31:18] #2 [Go To First Post]
User907968 - Posts: 802
Update the symbols to match Denali data feed Edit Menu: Edit >> Translate Symbols To Current Service

[2019-10-07 13:04:54] #3 [Go To First Post]
User453439 - Posts: 7
Hi, Resolved via AMP earlier. Thanks

[2019-10-07 13:18:48] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, the symbols do have to be translated (Edit >> Translate Symbols to Current Service). Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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