Support Board
Date/Time: Sun, 02 Feb 2025 18:50:11 +0000
Charts after Denali switch
View Count: 628
| [2019-10-07 12:25:20] |
| User453439 - Posts: 9 |
|
Hi, Moved to Denali with AMP on Friday. SC charts however, will not load since 9.47am Friday? Copy of log below - can you assist? Many thanks Lorraine Reading Internal Order ID file. | 2019-10-07 08:20:32.344 Reading Trade Orders file. | 2019-10-07 08:20:32.466 Reading Trade Positions file. | 2019-10-07 08:20:32.467 Reading Account Balance file. | 2019-10-07 08:20:32.468 UDPListener (1432). Port 22904 | Listening on UDP port 22904. | 2019-10-07 08:20:32.498 Software version: 1997 64-bit | 2019-10-07 08:20:32.498 Enabled for: Advanced Features 2. | 2019-10-07 08:20:32.498 Enabled for: Sierra Chart Historical Data Service. | 2019-10-07 08:20:32.498 Enabled for: Denali Real-Time Exchange Data Feed. | 2019-10-07 08:20:32.498 Enabled for exchange2: CME | 2019-10-07 08:20:32.498 Enabled for exchange2: CBOT | 2019-10-07 08:20:32.498 Enabled for exchange2: COMEX | 2019-10-07 08:20:32.498 Enabled for exchange2: NYMEX | 2019-10-07 08:20:32.498 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-07 08:20:32.498 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-10-07 08:20:32.498 Custom symbol settings values: disabled | 2019-10-07 08:20:32.498 Chart Update Interval: 500 | 2019-10-07 08:20:32.498 Intraday Data Storage Time Unit: 0 | 2019-10-07 08:20:32.498 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-10-07 08:20:32.498 2019-10-07 13:20:32 Local computer time | 2019-10-07 08:20:32.498 2019-10-07 12:20:32 Local computer time in UTC | 2019-10-07 08:20:32.498 2019-10-07 08:20:32 Local computer time in SC Time Zone | 2019-10-07 08:20:32.498 2019-10-07 12:20:32 Server time in UTC | 2019-10-07 08:20:32.498 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-10-07 08:20:32.498 Program path: E:\Mint\SierraChart\ | 2019-10-07 08:20:32.498 Data Files path: E:\Mint\SierraChart\Data\ | 2019-10-07 08:20:32.498 OS Version Number: 10.0 | 2019-10-07 08:20:32.499 Locale Setting: C | 2019-10-07 08:20:32.499 DLLs: sst_FreeBundle.dll, sst_FreeBundle_64.dll, sst_local_pressure.dll, sst_local_pressure_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-07 08:20:32.499 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2019-10-07 08:20:32.499 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-10-07 08:20:32.522 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-10-07 08:20:32.573 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-10-07 08:20:32.573 Received 5 login tokens. | 2019-10-07 08:20:32.801 Symbol settings MD5 received. Request ID: 1. | 2019-10-07 08:20:32.856 Symbol settings are up-to-date for sc_futures.dtc.trading. | 2019-10-07 08:20:32.856 SC Futures Order Routing/Data | Connecting to the server futurestrading6.sierracharts.com. Port 11098 | 2019-10-07 08:20:37.769 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-10-07 08:20:37.812 DTC Client socket (1) | Connecting to IP: 54.36.166.122. | 2019-10-07 08:20:37.812 SC Futures Order Routing/Data | Connected to server. | 2019-10-07 08:20:37.859 SC Futures Order Routing/Data | Starting socket receive thread. | 2019-10-07 08:20:37.859 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2019-10-07 08:20:37.859 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2019-10-07 08:20:37.996 SC Futures Order Routing/Data | Sending logon request message. | 2019-10-07 08:20:37.996 SC Futures Order Routing/Data | Received logon response. | 2019-10-07 08:20:38.043 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2019-10-07 08:20:38.044 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2019-10-07 08:20:38.044 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2019-10-07 08:20:38.044 SC Futures Order Routing/Data | Trading is supported. | 2019-10-07 08:20:38.044 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2019-10-07 08:20:38.044 SC Futures Order Routing/Data | OCO Orders supported. | 2019-10-07 08:20:38.044 SC Futures Order Routing/Data | Bracket Orders supported. | 2019-10-07 08:20:38.044 SC Futures Order Routing/Data | Connected to data and trading server. | 2019-10-07 08:20:38.044 Triggering next historical data download in queue. | 2019-10-07 08:20:38.044 Triggering next historical data download in queue. | 2019-10-07 08:20:38.044 Triggering next historical data download in queue. | 2019-10-07 08:20:38.044 Triggering next historical data download in queue. | 2019-10-07 08:20:38.044 F.US.CLEX19 [C] 30 Min #6 | Reloading chart. | 2019-10-07 08:21:04.456 F.US.CLEX19 [C] 30 Min #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-10-07 08:21:04.456 F.US.CLEX19 [C] 30 Min #6 | There are no continuous futures contract symbols. Loading data normally. | 2019-10-07 08:21:04.456 Loading DLL E:\Mint\SierraChart\Data\sst_FreeBundle_64.dll | 2019-10-07 08:21:04.463 F.US.CLEX19 [C] 500 Trades #2 | Reloading chart. | 2019-10-07 08:21:04.484 F.US.CLEX19 [C] 500 Trades #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-10-07 08:21:04.484 F.US.CLEX19 [C] 500 Trades #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-10-07 08:21:04.484 F.US.CLEX19 500 Trades #4 | Reloading chart. | 2019-10-07 08:21:04.513 Loading DLL E:\Mint\SierraChart\Data\sst_local_pressure_64.dll | 2019-10-07 08:21:04.518 F.US.CLEX19 10 Sec #7 | Reloading chart. | 2019-10-07 08:21:04.744 F.US.CLEX19 500 Trades #5 | Reloading chart. | 2019-10-07 08:21:05.115 + Loading market depth data. | 2019-10-07 08:21:05.577 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. | 2019-10-07 08:21:05.578 F.US.CLEX19 10 Sec #3 | Reloading chart. | 2019-10-07 08:21:05.679 F.US.CLEX19 [C] 30 Min #1 | Reloading chart. | 2019-10-07 08:21:05.705 F.US.CLEX19 [C] 30 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-10-07 08:21:05.705 F.US.CLEX19 [C] 30 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-10-07 08:21:05.705 + Loading market depth data. | 2019-10-07 08:21:05.968 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. | 2019-10-07 08:21:05.968 F.US.CLEX19 10 Sec #8 | Reloading chart. | 2019-10-07 08:21:06.065 + Loading market depth data. | 2019-10-07 08:21:06.589 + Loading market depth data. | 2019-10-07 08:21:06.697 + Loading market depth data. | 2019-10-07 08:21:07.021 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. | 2019-10-07 08:21:07.051 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. | 2019-10-07 08:21:07.052 F.US.CLEX19 10 Sec #9 | Reloading chart. | 2019-10-07 08:21:07.052 Loaded depth data records for F.US.CLEX19 2019-09-24 from 2019-09-24 13:41:02 to 2019-09-24 19:59:59. | 2019-10-07 08:21:07.738 SC Futures Order Routing/Data | Starting real-time market data updates for: F.US.CLEX19. ID: 1 | 2019-10-07 08:21:07.888 SC Futures Order Routing/Data | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.CLEX19 | 2019-10-07 08:21:07.888 SC Futures Order Routing/Data | Requesting security definition data for: F.US.CLEX19. ID: 1 | 2019-10-07 08:21:07.888 No historical data client is currently set to download historical Intraday data for F.US.CLEX19. | 2019-10-07 08:21:07.888 Real-time Intraday chart data file updates started for F.US.CLEX19 | 2019-10-07 08:21:07.888 Intraday chart data file opened for F.US.CLEX19 | 2019-10-07 08:21:07.888 Requesting market depth updates for: F.US.CLEX19 if supported. | 2019-10-07 08:21:07.915 Separate subscription for market depth updates not supported. F.US.CLEX19 | 2019-10-07 08:21:07.915 SC Futures Order Routing/Data | Received security definition for symbol F.US.CLEX19 | 2019-10-07 08:21:08.001 + Loading market depth data. | 2019-10-07 08:21:08.105 Loaded depth data records for F.US.CLEX19 2019-09-30 from 00:00:00 to 00:00:00. | 2019-10-07 08:21:08.105 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. | 2019-10-07 08:21:09.400 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. | 2019-10-07 08:21:09.481 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. | 2019-10-07 08:21:10.044 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. | 2019-10-07 08:21:10.111 Loaded depth data records for F.US.CLEX19 2019-09-25 from 2019-09-24 20:00:00 to 2019-09-25 15:00:53. | 2019-10-07 08:21:11.359 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. | 2019-10-07 08:21:11.528 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. | 2019-10-07 08:21:11.550 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. | 2019-10-07 08:21:11.602 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. | 2019-10-07 08:21:11.618 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. | 2019-10-07 08:21:12.445 Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. | 2019-10-07 08:21:12.867 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. | 2019-10-07 08:21:12.946 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. | 2019-10-07 08:21:13.032 Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. | 2019-10-07 08:21:13.441 F.US.CLEX19 10 Sec #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-07 08:21:13.442 Chart: F.US.CLEX19 10 Sec #7 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:13.445 * Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. | 2019-10-07 08:21:13.823 F.US.CLEX19 500 Trades #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-07 08:21:13.991 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. | 2019-10-07 08:21:14.191 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. | 2019-10-07 08:21:14.199 Loaded depth data records for F.US.CLEX19 2019-09-26 from 2019-09-26 03:06:31 to 2019-09-26 16:59:35. | 2019-10-07 08:21:14.217 Chart: F.US.CLEX19 10 Sec #7 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:14.457 * Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. | 2019-10-07 08:21:14.703 Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. | 2019-10-07 08:21:14.707 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. | 2019-10-07 08:21:14.882 F.US.CLEX19 10 Sec #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-07 08:21:15.164 Chart: F.US.CLEX19 10 Sec #8 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:15.166 * Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. | 2019-10-07 08:21:15.205 F.US.CLEX19 10 Sec #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-07 08:21:15.311 Chart: F.US.CLEX19 10 Sec #3 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:15.313 * F.US.CLEX19 10 Sec #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-10-07 08:21:15.498 Chart: F.US.CLEX19 10 Sec #9 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:15.500 * Loaded depth data records for F.US.CLEX19 2019-09-27 from 2019-09-27 03:08:40 to 2019-09-27 14:36:48. | 2019-10-07 08:21:15.599 Chart: F.US.CLEX19 10 Sec #8 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:15.640 * Chart: F.US.CLEX19 10 Sec #3 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:16.115 * Loaded depth data records for F.US.CLEX19 2019-09-30 from 2019-09-30 06:58:13 to 2019-09-30 14:56:02. | 2019-10-07 08:21:16.172 Chart: F.US.CLEX19 10 Sec #9 | Study: Local Depth Pressure | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:16.288 * Loaded depth data records for F.US.CLEX19 2019-10-01 from 2019-10-01 02:28:53 to 2019-10-01 15:18:12. | 2019-10-07 08:21:16.939 Loaded depth data records for F.US.CLEX19 2019-10-02 from 2019-10-02 05:24:24 to 2019-10-02 05:46:59. | 2019-10-07 08:21:16.954 Loaded depth data records for F.US.CLEX19 2019-10-03 from 2019-10-03 09:09:22 to 2019-10-03 19:59:59. | 2019-10-07 08:21:17.509 Loaded depth data records for F.US.CLEX19 2019-10-04 from 2019-10-03 20:00:00 to 2019-10-04 08:16:42. | 2019-10-07 08:21:17.658 Chart: F.US.CLEX19 [C-D] 500 Trades #2 | Study: Display Forex factory calendar news items - V2 (With Alerts) | You are not allowed to use this study. Contact frederik@simplesystemtrading.com to discuss authorization | 2019-10-07 08:21:17.695 * |
| [2019-10-07 12:31:18] |
| User907968 - Posts: 825 |
|
Update the symbols to match Denali data feed Edit Menu: Edit >> Translate Symbols To Current Service |
| [2019-10-07 13:04:54] |
| User453439 - Posts: 9 |
|
Hi, Resolved via AMP earlier. Thanks |
| [2019-10-07 13:18:48] |
| |
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Yes, the symbols do have to be translated (Edit >> Translate Symbols to Current Service).
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