Support Board
Date/Time: Sun, 02 Feb 2025 19:58:29 +0000
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| [2019-10-04 06:40:39] |
| User275648 - Posts: 8 |
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Hi, I've changed from Package 5 to package 3 this morning, and all of a sudden I am unable to connect to SC data feed. It is showing as not available for current package. Could you help please. Thanks |
| [2019-10-04 08:05:03] |
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Your Sierra Chart service package is still on 5. And your account is active. You are running an older version of Sierra Chart. Update: Software Download: Fast Update What Data or Trading service are you using or do you wish to use? See this page for the list: Table of Contents | (Supported Data and Trading Services) Or, select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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