Support Board
Date/Time: Sun, 02 Feb 2025 23:51:20 +0000
Errors in event log, Limit orders malfunctioning
View Count: 677
| [2019-10-03 22:16:38] |
| Rene Velazquez - Posts: 9 |
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Hello, I have noticed that my limit orders, either buy or sell, are malfunctioning. For example, when I place a Sell limit order, the stop loss will function sporadically. Today it was horrible, since the stop loss dissapeared when the price got to it in a Buy Limit, the order was still alive. I let it run and then placed a Sell limit, and it closed out the position I had opened in the first place and kept the second one alive, but once again, the stop loss dissapeared. Can you look at the event log and tell mw what is happening since it cost me more than 1,000 dolars today due to a software error Rene |
Private File |
| [2019-10-04 13:58:35] |
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Would be best that we use a remote assistance session so we understand precisely what is happening. Could we call you at your telephone number you have in your account information? Seems like the stop order is getting rejected by the trading server for reasons which we do not know at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-04 13:59:34
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| [2019-10-07 16:46:31] |
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Do you still need help with this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-07 20:09:35] |
| Rene Velazquez - Posts: 9 |
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Yes please, if you could give me a call it would be great
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| [2019-10-08 20:48:11] |
| SC Support - Posts: 1919 |
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Hi Rene, can I call your US phone number, I think you provided this previously when we called.
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| [2019-10-16 21:56:25] |
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User called. We were unable to identify any issue in the call but waiting for further information if anything more is available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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