Support Board
Date/Time: Sun, 02 Feb 2025 20:08:25 +0000
I am not getting live intraday data, I use TD Ameritrade
View Count: 1063
| [2019-10-03 14:46:05] |
| User196614 - Posts: 17 |
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Hello, I just made payment for sierra charts and I am not getting live intraday data? Do you even provide intraday data? Thanks |
| [2019-10-03 14:57:38] |
| User196614 - Posts: 17 |
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Ok when i set up a chart with stocks it does provide the data, but it does not provide real time data for futures. How can I get real time data for futures? thanks
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| [2019-10-03 15:30:34] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-03 15:37:35] |
| User196614 - Posts: 17 |
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Here it is thanks: Software version: 1978 32-bit | 2019-10-03 09:37:41.629 Usage end date: 2019-11-03 | 2019-10-03 09:37:41.629 Enabled for: Advanced Features 2. | 2019-10-03 09:37:41.629 Enabled for: Sierra Chart Historical Data Service. | 2019-10-03 09:37:41.629 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-10-03 09:37:41.629 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-10-03 09:37:41.630 Enabled for exchange: CME (Trading Account Required) | 2019-10-03 09:37:41.630 Enabled for exchange: CBOT (Trading Account Required) | 2019-10-03 09:37:41.630 Enabled for exchange: COMEX (Trading Account Required) | 2019-10-03 09:37:41.630 Enabled for exchange: NYMEX (Trading Account Required) | 2019-10-03 09:37:41.630 Received 1 data feed usernames. | 2019-10-03 09:37:41.630 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-03 09:37:41.630 Current selected Data/Trading service: TD Ameritrade | 2019-10-03 09:37:41.630 Custom symbol settings values: enabled | 2019-10-03 09:37:41.630 Chart Update Interval: 500 | 2019-10-03 09:37:41.630 Intraday Data Storage Time Unit: 0 | 2019-10-03 09:37:41.630 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-10-03 09:37:41.630 2019-10-03 09:37:41 Local computer time | 2019-10-03 09:37:41.630 2019-10-03 15:37:41 Local computer time in UTC | 2019-10-03 09:37:41.630 2019-10-03 09:37:41 Local computer time in SC Time Zone | 2019-10-03 09:37:41.630 2019-10-03 15:26:51 Server time in UTC | 2019-10-03 09:37:41.630 Local computer UTC time and Server UTC time difference: 121 seconds. | 2019-10-03 09:37:41.630 Notice: Your computer's clock is off by 121 seconds. For help with this, press the 'Send for Analysis' button. | 2019-10-03 09:37:41.630 Program path: C:\SierraChart\ | 2019-10-03 09:37:41.630 Data Files path: C:\SierraChart\Data\ | 2019-10-03 09:37:41.630 OS Version Number: 10.0 | 2019-10-03 09:37:41.630 Locale Setting: C | 2019-10-03 09:37:41.630 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-10-03 09:37:41.630 File >> Disconnect selected. | 2019-10-03 09:37:50.569 TD Ameritrade | Streamer finished. Request ID: 6. | 2019-10-03 09:37:50.569 TD Ameritrade | Disconnected. | 2019-10-03 09:37:50.569 Disconnected from TD Ameritrade. | 2019-10-03 09:37:50.569 HTTPS connection ID:6 to streamer-ext-bin.tdameritrade.com:443 for request ID:6 (2) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:37:50.569 TD Ameritrade | Connecting. | 2019-10-03 09:37:59.808 TD Ameritrade | Logging in. (Step 1 of 3) | 2019-10-03 09:37:59.808 HTTPS connection ID:35 to apis.tdameritrade.com:443 for request ID:35 (1) | Creating socket. Using TLS 1.2. | 2019-10-03 09:37:59.808 HTTPS connection ID:35 to apis.tdameritrade.com:443 for request ID:35 (1) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:37:59.808 TD Ameritrade | Authorized for streamer data. Account: 49*** | 2019-10-03 09:38:00.075 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2019-10-03 09:38:00.075 HTTPS connection ID:36 to apis.tdameritrade.com:443 for request ID:36 (3) | Creating socket. Using TLS 1.2. | 2019-10-03 09:38:00.075 HTTPS connection ID:36 to apis.tdameritrade.com:443 for request ID:36 (3) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:38:00.075 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2019-10-03 09:38:00.222 HTTPS connection ID:37 to apis.tdameritrade.com:443 for request ID:37 (4) | Creating socket. Using TLS 1.2. | 2019-10-03 09:38:00.222 HTTPS connection ID:37 to apis.tdameritrade.com:443 for request ID:37 (4) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:38:00.222 HTTPS connection ID:35 to apis.tdameritrade.com:443 for request ID:35 (1) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:00.313 HTTPS connection ID:35 to apis.tdameritrade.com:443 for request ID:35 (1) | Socket gracefully closed by remote side. | 2019-10-03 09:38:00.347 HTTPS connection ID:35 to apis.tdameritrade.com:443 for request ID:35 (1) | Closed. | 2019-10-03 09:38:00.347 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2019-10-03 09:38:00.369 HTTPS connection ID:38 to apis.tdameritrade.com:443 for request ID:38 (1) | Creating socket. Using TLS 1.2. | 2019-10-03 09:38:00.369 HTTPS connection ID:38 to apis.tdameritrade.com:443 for request ID:38 (1) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:38:00.369 HTTPS connection ID:36 to apis.tdameritrade.com:443 for request ID:36 (3) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:00.470 HTTPS connection ID:36 to apis.tdameritrade.com:443 for request ID:36 (3) | Socket gracefully closed by remote side. | 2019-10-03 09:38:00.504 HTTPS connection ID:36 to apis.tdameritrade.com:443 for request ID:36 (3) | Closed. | 2019-10-03 09:38:00.504 TD Ameritrade | Connected to data and trading server. | 2019-10-03 09:38:00.570 Triggering next historical data download in queue. | 2019-10-03 09:38:00.570 Triggering next historical data download in queue. | 2019-10-03 09:38:00.570 Triggering next historical data download in queue. | 2019-10-03 09:38:00.570 Triggering next historical data download in queue. | 2019-10-03 09:38:00.570 TD Ameritrade | Total account balances are below 500. Must be >= 500 to use CME trading account required exchanges. | 2019-10-03 09:38:00.570 * Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-10-03 09:38:00.570 HTTPS connection ID:37 to apis.tdameritrade.com:443 for request ID:37 (4) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:00.617 HTTPS connection ID:37 to apis.tdameritrade.com:443 for request ID:37 (4) | Socket gracefully closed by remote side. | 2019-10-03 09:38:00.651 HTTPS connection ID:37 to apis.tdameritrade.com:443 for request ID:37 (4) | Closed. | 2019-10-03 09:38:00.651 HTTPS connection ID:38 to apis.tdameritrade.com:443 for request ID:38 (1) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:00.815 HTTPS connection ID:38 to apis.tdameritrade.com:443 for request ID:38 (1) | Socket gracefully closed by remote side. | 2019-10-03 09:38:00.849 HTTPS connection ID:38 to apis.tdameritrade.com:443 for request ID:38 (1) | Closed. | 2019-10-03 09:38:00.849 TD Ameritrade | Starting real-time market data updates for: ESZ19. ID: 1 | 2019-10-03 09:38:01.035 TD Ameritrade | Requesting security definition data for: ESZ19. ID: 1 | 2019-10-03 09:38:01.035 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESZ19 | 2019-10-03 09:38:01.035 Added Intraday data request for ESZ19 to the queue. | 2019-10-03 09:38:01.035 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. | 2019-10-03 09:38:01.035 Triggering next historical data download in queue. | 2019-10-03 09:38:01.035 Delaying start of download for ESZ19 | 2019-10-03 09:38:01.045 HTTPS connection ID:7 to streamer-ext-bin.tdameritrade.com:443 for request ID:7 (1) | Creating socket. Using TLS 1.0. | 2019-10-03 09:38:02.033 HTTPS connection ID:7 to streamer-ext-bin.tdameritrade.com:443 for request ID:7 (1) | Connecting to IP: 198.200.171.138. | 2019-10-03 09:38:02.033 TD Ameritrade | Streamer request #7 initiated. | 2019-10-03 09:38:02.034 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-3 | 2019-10-03 09:38:02.176 HTTPS connection ID:6 to streamer-ext-bin.tdameritrade.com:443 for request ID:6 (2) | Socket gracefully closed by remote side. | 2019-10-03 09:38:02.239 HTTPS connection ID:6 to streamer-ext-bin.tdameritrade.com:443 for request ID:6 (2) | Closed. | 2019-10-03 09:38:02.239 HTTPS connection ID:39 to apis.tdameritrade.com:443 for request ID:39 (2) | Creating socket. Using TLS 1.2. | 2019-10-03 09:38:05.562 HTTPS connection ID:39 to apis.tdameritrade.com:443 for request ID:39 (2) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:38:05.562 HTTPS connection ID:40 to apis.tdameritrade.com:443 for request ID:40 (3) | Creating socket. Using TLS 1.2. | 2019-10-03 09:38:05.563 HTTPS connection ID:40 to apis.tdameritrade.com:443 for request ID:40 (3) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:38:05.563 HTTPS connection ID:41 to apis.tdameritrade.com:443 for request ID:41 (4) | Creating socket. Using TLS 1.2. | 2019-10-03 09:38:05.563 HTTPS connection ID:41 to apis.tdameritrade.com:443 for request ID:41 (4) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:38:05.563 HTTPS connection ID:40 to apis.tdameritrade.com:443 for request ID:40 (3) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:05.986 HTTPS connection ID:41 to apis.tdameritrade.com:443 for request ID:41 (4) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:05.987 HTTPS connection ID:39 to apis.tdameritrade.com:443 for request ID:39 (2) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:06.007 HTTPS connection ID:41 to apis.tdameritrade.com:443 for request ID:41 (4) | Socket gracefully closed by remote side. | 2019-10-03 09:38:06.020 HTTPS connection ID:41 to apis.tdameritrade.com:443 for request ID:41 (4) | Closed. | 2019-10-03 09:38:06.020 HTTPS connection ID:40 to apis.tdameritrade.com:443 for request ID:40 (3) | Socket gracefully closed by remote side. | 2019-10-03 09:38:06.020 HTTPS connection ID:40 to apis.tdameritrade.com:443 for request ID:40 (3) | Closed. | 2019-10-03 09:38:06.020 HTTPS connection ID:39 to apis.tdameritrade.com:443 for request ID:39 (2) | Socket gracefully closed by remote side. | 2019-10-03 09:38:06.040 HTTPS connection ID:39 to apis.tdameritrade.com:443 for request ID:39 (2) | Closed. | 2019-10-03 09:38:06.040 HD Request # 11 | Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: cme | 2019-10-03 09:38:07.241 HD Request # 11 | Download start date-time: 2019-10-03 09:25:03.000 | 2019-10-03 09:38:07.241 HD Request # 11 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-10-03 09:38:07.242 Socket (2) | Creating socket. | 2019-10-03 09:38:07.242 Socket (2) | Connecting to IP: 8.18.161.135. | 2019-10-03 09:38:07.242 HD Request # 11 | Setting DTC encoding to Binary VLS | 2019-10-03 09:38:07.365 HD Request # 11 | Sending historical data logon request message. | 2019-10-03 09:38:07.365 HD Request # 11 | Requesting Intraday data. Start date-time: 2019-10-03 09:25:03. Record interval: 0. Symbol: ESZ19 | 2019-10-03 09:38:07.423 HD Request # 11 | Decompressing data. | 2019-10-03 09:38:07.482 HD Request # 11 | Receiving Intraday data for ESZ19 starting at 2019-10-03 09:25:03 | 2019-10-03 09:38:07.543 HD Request # 11 | Timestamp of first Intraday data file record written: 2019-10-03 09:25:04 | 2019-10-03 09:38:07.543 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:07.543 Historical data download thread signaled to stop. | 2019-10-03 09:38:07.543 HD Request # 11 | Received 2019 records from 2019-10-03 09:25:03.000 to 2019-10-03 09:26:07.010 (64.0 seconds) and wrote 1944 records for ESZ19 | 2019-10-03 09:38:07.544 HD Request # 11 | Completion time: 0s | 2019-10-03 09:38:07.544 HD Request # 11 | Intraday data download complete for ESZ19. Unique request ID: 10 | 2019-10-03 09:38:07.544 Removed historical data download ID 10 | 2019-10-03 09:38:07.544 Real-time Intraday chart data file updates started for ESZ19 | 2019-10-03 09:38:07.544 Intraday chart data file opened for ESZ19 | 2019-10-03 09:38:07.544 TD Ameritrade | Using primary service for historical data for ESZ19 | 2019-10-03 09:38:07.544 Added Intraday data request for ESZ19 to the queue. | 2019-10-03 09:38:07.544 Intraday data recording state for symbol ESZ19 is set to download 'Pending'. | 2019-10-03 09:38:07.544 Triggering next historical data download in queue. | 2019-10-03 09:38:07.544 Triggering next historical data download in queue. | 2019-10-03 09:38:07.544 HD Request # 12 | Downloading Intraday chart data for ESZ19 to the file ESZ19.scid. Service: tda | 2019-10-03 09:38:07.544 HD Request # 12 | Download start date-time: 2019-10-03 09:26:07.000 | 2019-10-03 09:38:07.545 HD Request # 12 | Requesting 0 days of historical Minute data. | 2019-10-03 09:38:07.545 HTTPS connection ID:42 to apis.tdameritrade.com:443 for request ID:42 (3) | Creating socket. Using TLS 1.2. | 2019-10-03 09:38:07.545 HTTPS connection ID:42 to apis.tdameritrade.com:443 for request ID:42 (3) | Connecting to IP: 198.200.171.201. | 2019-10-03 09:38:07.545 Socket (2) | Socket gracefully closed by remote side. | 2019-10-03 09:38:07.602 Socket (2) | Closed. | 2019-10-03 09:38:07.602 HD Request # 12 | Receiving Intraday data for ESZ19 starting at 2019-10-03 05:00:00 | 2019-10-03 09:38:07.693 HD Request # 12 | Received 1 record from 2019-10-03 05:00:00.000 to 2019-10-03 05:00:00.000 (0.0 seconds) and wrote 0 records for ESZ19 | 2019-10-03 09:38:07.693 HD Request # 12 | Completion time: 0s | 2019-10-03 09:38:07.693 HD Request # 12 | Intraday data download complete for ESZ19. Unique request ID: 11 | 2019-10-03 09:38:07.693 Removed historical data download ID 11 | 2019-10-03 09:38:07.693 Real-time Intraday chart data file updates started for ESZ19 | 2019-10-03 09:38:07.693 Intraday chart data file opened for ESZ19 | 2019-10-03 09:38:07.693 Triggering next historical data download in queue. | 2019-10-03 09:38:07.693 HTTPS connection ID:42 to apis.tdameritrade.com:443 for request ID:42 (3) | Shutdown started. Waiting for graceful close. | 2019-10-03 09:38:07.939 HTTPS connection ID:42 to apis.tdameritrade.com:443 for request ID:42 (3) | Socket gracefully closed by remote side. | 2019-10-03 09:38:07.972 HTTPS connection ID:42 to apis.tdameritrade.com:443 for request ID:42 (3) | Closed. | 2019-10-03 09:38:07.972 |
| [2019-10-03 15:51:41] |
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This is the problem: TD Ameritrade | Total account balances are below 500. Must be >= 500 to use CME trading account required exchanges. | 2019-10-03 09:38:00.570 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-03 15:54:31] |
| User196614 - Posts: 17 |
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Oh ok got it, so if I deposit 500 dollars on td ameritrade I would be able to get real time live futures data? Thanks
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| [2019-10-03 18:10:50] |
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Yes. And we apologize for the delay with the response.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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