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Date/Time: Mon, 16 Dec 2019 00:51:41 +0000



[Sticky] - Release of Delayed CME/CBOT/NYMEX/COMEX Data!

[2019-09-25 12:36:11]
Sierra Chart Engineering - Posts: 79201
We should be able to release delayed CME/CBOT/NYMEX/COMEX data effective this evening when using the SC Data-All Services service, when through one of the Sierra Chart provided data feeds( Denali/ Sierra Chart Exchange Data Feed) you do not have the exchange fee paid for the particular CME/CBOT/NYMEX/COMEX symbol you want real-time data for. Or you are not using one of those data feeds at all. There is no additional cost at this time for this data.

This is really important for us, because we get questions every single day about users who are new using Sierra Chart and they wonder why they are not getting streaming data in Sierra Chart for these exchanges or not seeing market depth data. This service will be providing full market depth data.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-10-13 16:09:47
[2019-09-25 13:58:41]
ticinotrader - Posts: 186
Dear Support,

Does this mean that Sierra will come with this data (delayed with depth) even when somenone uses SC without being subscribed to any live datafeeds (SC Package 5 + SC Data-All Services)?

Also can you please confirm if recording of market depth data will be supported on this delayed feed?

This could be a game changer to anyone who wants to learn OF reading and practicing on streaming delayed or replayed prices.

Thank you.
[2019-09-25 14:05:12]
Sierra Chart Engineering - Posts: 79201
Yes but there still is a cost consideration. It is possible that due to server and network load we may decide that this feature is only available on our Advanced package.

Also can you please confirm if recording of market depth data will be supported on this delayed feed?
Yes of course.

This could be a game changer to anyone who wants to learn OF reading and practicing on streaming delayed or replayed prices.
Yes we are fully aware of this.
Sierra Chart Support - Engineering Level

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[2019-09-25 14:10:27]
ticinotrader - Posts: 186
In my opinion, adding this as an included feature to the Service Pack 5 makes 100% sense, since some of the advanced features/tools (like Historical Market Depth Graph) are linked to this package.

Can't wait to test this - I am just going to re-create/update my DOM/Heatmap/Replay/Depth-recording related instructional videos soon and I want to clearly include this information.
Date Time Of Last Edit: 2019-09-25 14:12:52
[2019-09-25 19:40:22]
Sierra Chart Engineering - Posts: 79201
Update:

The release of the delayed data, is going to be delayed until we finish with some legal related review related to this. Not sure how long this will take. It could be two weeks.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-09-27 08:44:29
[2019-09-26 09:20:14]
ticinotrader - Posts: 186
Dear Support,
Do you plan or see any possibilities to include EUREX markets as well in this delayed offering?
Thank you.
[2019-09-26 16:50:28]
Sierra Chart Engineering - Posts: 79201
No we do not think we can do that anytime soon. That particular exchange is provided in cooperation with Barchart which limits possibilities like this.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-09-26 16:50:46
[2019-10-01 11:27:20]
Sierra Chart Engineering - Posts: 79201
Regarding the release of delayed data, there is going to be a delay. We hope it will come out in October. It is getting delayed due to legal compliance reasons. We are determined to get this out as soon as possible.
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[2019-10-01 12:28:08]
RiccardoM - Posts: 2
So if I understand correctly, a sierrachart user does not have the trading account with a common broker has the possibility to have the data delayed, only if he buys an advanced package 5?
cordially
[2019-10-01 12:44:08]
Sierra Chart Engineering - Posts: 79201
Yes that is fully correct.
Sierra Chart Support - Engineering Level

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[2019-10-03 08:36:29]
Sierra Chart Engineering - Posts: 79201
We are going to be able to deliver the delayed streaming data. It does carry a substantial cost for us. But it is worth it. But it will only be available on the Sierra Chart Advanced Package 5.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-10-04 21:33:04
[2019-10-04 14:51:23]
grantx - Posts: 177
Dear support,
What is the delay on the data? 10m/15m/60m?
[2019-10-04 21:32:45]
Sierra Chart Engineering - Posts: 79201
10m
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[2019-10-16 20:10:15]
Sierra Chart Engineering - Posts: 79201
We are still making progress on everything related to this. We are setting up a new server in a new location for this for historical data and also for the delayed data.

This is the actual server we are putting in:
Processor(s): 2x INTEL XEON GOLD 18 CORE PROCESSOR 6240Y 2.60GHZ 24.75MB CACHE TDP 150W

Memory: 8 X 16GB PC4-21300R DDR4-2666V-R REGISTERED ECC MEMORY (SUPPORTS UP TO 1.5TB MEMORY, 24 DIMM SLOTS)

SSD1: 8x TOSHIBA PX03SN 800GB MLC SAS III 2.5 INCH ENTERPRISE SSD READ INTENSIVE RI 19NM MULTI LEVEL CELL 12GB/S SAS3

Drive Bays: 8 X 2.5 INCH SFF SATA/SAS/SSD DRIVE BAYS

Raid Controller: PERC H730P 2GB NV CACHE 12GB/S RAID CONTROLLER

Optical Drive(s): NO OPTICAL DRIVE INCLUDED

Management: IDRAC9 ENTERPRISE

Networking: DELL INTEL X710 / I350 RNDC 2 X 10GB+ 2 X 1GB RACK NETWORK DAUGHTER CARD

Slots: UP TO 3 X PCIE 3.0 SLOTS

Graphics: INTEGRATED MATROX G200EW3 WITH 4MB SPI CAPACITY

Power Supply: DUAL REDUNDANT POWER SUPPLIES

Dimensions: 1U RACK SERVER, 1.68 X 17.08 X 29.74 INCHES (42.8 X 434 X 75.55 CM), 50LBS MAX

Just thought we would provide some inside details as to the infrastructure.
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Date Time Of Last Edit: 2019-10-17 10:23:29
[2019-10-19 12:18:16]
Sierra Chart Engineering - Posts: 79201
We are still working through this, there are several legal aspects that still need to be done. We do not anticipate this to get out until November. The CME still does require reporting even for delayed users.
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Date Time Of Last Edit: 2019-10-19 12:18:32
[2019-10-25 17:50:10]
Merlin - Posts: 71
The trading method I'm developing makes extensive use of Sierra market statistics, for example TICK-NQ and TICK-NASDAQ when trading the NQ.
Any chance there will be a way in Sierra to synchronize these to the delayed CME datafeed, so that the last tick value displayed in a chart is synchronized with the time of the last (delayed) NQ tick received?
I suppose I can write an ACSIL study to accomplish this, but it would be lovely to have it as a native Sierra feature.
[2019-10-25 18:16:43]
Sierra Chart Engineering - Posts: 79201
Well, if this is not already supported with the Add Additional Symbol study, we can certainly make that work. This should not be difficult at all.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-10-25 18:16:57
[2019-10-28 15:19:20]
User109575 - Posts: 1
No streaming data for GCZ, YMZ & CLG since10/25/19.
[2019-10-29 06:02:28]
Sierra Chart Engineering - Posts: 79201
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

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[2019-10-31 20:55:22]
User379468 - Posts: 229
Can streaming delayed ICE data with Denali/SC Feed be supported with this?
[2019-10-31 21:21:07]
Sierra Chart Engineering - Posts: 79201
No we cannot offer that.
Sierra Chart Support - Engineering Level

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[2019-11-01 21:23:48]
User683686 - Posts: 19
Hello support is there any update on timescale for release?
[2019-11-03 20:18:00]
Sierra Chart Engineering - Posts: 79201
We hope it will be this week. One thing that may take us a while is adding expired futures contracts historical data. But we can certainly offer the current contracts in the near term.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-03 20:18:09
[2019-11-12 14:20:55]
Barabaszek1 - Posts: 2
Hello Support.
Any progress with release delayed CME/CBOT/NYMEX/COMEX data?
[2019-11-12 14:33:07]
User683686 - Posts: 19
bump this ^
[2019-11-12 17:01:15]
Sierra Chart Engineering - Posts: 79201
We hope to have this released, this evening.
Sierra Chart Support - Engineering Level

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[2019-11-14 00:07:09]
Sierra Chart Engineering - Posts: 79201
The release of streaming delayed data is now complete. You need to run prerelease version 2010 which is coming out in a few minutes.

You will need the Advanced Sierra Chart service package.

The data will be accessible when using Global Settings >> Data/Trade Service Settings >> Service >> SC Data -All Services.

The next step is for us to release a delayed version of our trade simulator and we are also going to give users the ability to create their own trading accounts.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-14 00:07:19
[2019-11-14 09:02:53]
User365411 - Posts: 67
Testing just now, great addition, ty.
But, unfortunately for you, there is more to ask now .. ;)
Can you consider to add a market depth backfill service?
Just few days and only for some important futures like ES, E6, J6, GC, ZN, CL
Date Time Of Last Edit: 2019-11-14 09:21:21
[2019-11-14 11:35:54]
Sierra Chart Engineering - Posts: 79201
One thing we want to point out with this delayed data is the first time delayed data is requested for a symbol, this can be among any user, there will not be data transmitted for it until 10 minutes later.

This is due to the internal efficient design of Sierra Chart market data processing on the server side where only those symbols subscribed to, have data transmitted and processed subsequent to the source data feed.

Historical market depth data will eventually be added.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-14 11:36:29
[2019-11-14 11:59:45]
Barabaszek1 - Posts: 2
Does not work properly.
http://www.sierrachart.com/image.php?Image=1573732681385.png
[2019-11-14 12:00:49]
Sierra Chart Engineering - Posts: 79201
In regards to post #30, you need to change your service package to the Advanced package. Instructions:

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-14 12:01:11
[2019-11-14 17:08:12]
ticinotrader - Posts: 186
Dear Support,
Can you please link here the relevant documentation, once available?
Thank you.
[2019-11-14 17:32:28]
Sierra Chart Engineering - Posts: 79201
There is no documentation needed. There is nothing special to do. The data will be accessible when using Global Settings >> Data/Trade Service Settings >> Service >> SC Data - All Services.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-14 17:32:53
[2019-11-14 18:52:22]
Viro Major - Posts: 19
I’m on v2010, package 5, connected to SC Data - All Services, with intraday chart and DOM opened, waited 10+ minutes. I don’t get any streaming data, only historical
[2019-11-14 20:06:57]
Sierra Chart Engineering - Posts: 79201
In regards to post #34, for what symbol? We will make sure to get this working for you as long as it is a CME Group symbol.

Also follow the instructions below:
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-14 20:14:08]
Sierra Chart Engineering - Posts: 79201
Ok we request that everyone wait about three hours for us to work more on the authorization for this delayed data feed because we can see certain issues regarding authorization for streaming and historical data since there may be scenarios where the data is not authorized.

Unfortunately this is all very complex contending with all of this but we will get it all worked out in the next couple of hours. This will be out in version 2011.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-14 23:31:23
[2019-11-14 22:18:50]
Sierra Chart Engineering - Posts: 79201
Update to version 2011 following these instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

Let us know if you are then receiving the delayed streaming data.

One additional note. When Global Settings >> Data/Trade Service Settings >> Service is set to SC Data - All Services and if you are using one of the Sierra Chart Exchange data feeds including the Denali feed, and then you want to just to receive delayed data only you then would uncheck Allow Support for Sierra Chart Data Feeds. And then reconnect to the data feed after.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-14 23:30:30
[2019-11-14 23:21:03]
User379468 - Posts: 229
Any chance of getting this for EUREX and ICE?
[2019-11-14 23:28:23]
User365411 - Posts: 67
Let us know if you are then receiving the delayed streaming data.

rel 2011
Yes, it works.
Date Time Of Last Edit: 2019-11-14 23:29:44
[2019-11-15 08:34:35]
ticinotrader - Posts: 186
Dear Support,

I use the new v2011 and I am still having mixed results with the delayed feed when testing:

Some instruments update correctly, like ES, where both depth data and price goes through correctly. There is also a full market depth displayed.

Some other instrument, like ZN: the price updates go through but the market depth has several levels missing randomly (see attached screenshot).
http://www.sierrachart.com/image.php?Image=1573806781461.png

Can you please advise on this?

Update: I found the randomly missing levels on the US treasuries only, until now. Everything else (GC, CL, etc) works perfectly.
http://www.sierrachart.com/image.php?Image=1573809188160.png
Date Time Of Last Edit: 2019-11-15 09:14:37
[2019-11-15 14:14:20]
Sierra Chart Engineering - Posts: 79201
We will get the problem resolved. It is an issue with the Price Display Format not correctly being passed through the data feed on the server side.
Sierra Chart Support - Engineering Level

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[2019-11-15 19:40:22]
Sierra Chart Engineering - Posts: 79201
We have determined the precise problem. We will be shutting down the delayed data feed starting in about 30 minutes just for about one minute to get this corrected.
Sierra Chart Support - Engineering Level

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[2019-11-15 20:24:44]
Sierra Chart Engineering - Posts: 79201
We are going to wait until after 16:15 US Eastern time before doing an update. Since otherwise the data feed will not restart for 10 minutes.
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[2019-11-15 23:53:10]
Sierra Chart Engineering - Posts: 79201
The issue with Market Depth data for bond contracts is now resolved. We are also going to release this data feed by default for our Sierra Chart TT order routing service. And also we are going to be releasing a delayed version of the Simulated Futures Trading service and give users the ability to create their own trade accounts. And make account balance adjustments. And share their trading activity.

And a web-based trading panel will be released for both the Sierra Chart order routing service and the simulated futures trading service.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2019-11-15 23:55:16
[2019-11-18 13:53:46]
ticinotrader - Posts: 186
Dear Support,
When using the delayed datafeed there are no Ask prices displayed on the DOM for the E6Z19 symbol. Neither when using the bid/ask price display on the charts.
Can you please check it?
Thank you.
[2019-11-18 14:19:31]
Sierra Chart Engineering - Posts: 79201
We are looking into this. But we also realize there is another couple of other issues we need to resolve and we are going to restart the delayed feed which means it will not come back for 10 minutes.
Sierra Chart Support - Engineering Level

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[2019-11-18 15:01:28]
Sierra Chart Engineering - Posts: 79201
There is a problem with the delayed data feed not providing any streaming data and we are looking into the issue now.
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[2019-11-18 15:46:33]
Sierra Chart Engineering - Posts: 79201
Regarding the interruptions with the delayed data feed today, we have discovered the reason for the issue and we are correcting it now. We are going to do one more restart in a couple of minutes which will mean that the delayed data feed will be down for 10 minutes. And then it should be fine going forward.
Sierra Chart Support - Engineering Level

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[2019-11-18 16:19:18]
Sierra Chart Engineering - Posts: 79201
We have also increased the market depth to 500 levels. Previously it was 100 levels.
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Date Time Of Last Edit: 2019-11-18 16:19:46
[2019-11-18 16:38:30]
Sierra Chart Engineering - Posts: 79201
And this delayed feed also includes futures spreads and futures options. All of that is accessible:

https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ExchangeTradedSpreads
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#FuturesOptions
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-18 17:52:51]
Merlin - Posts: 71
I'm on 2012, and I believe I've taken all the steps to activate the delayed data, but I'm still not receiving it.
One question:
I haven't paid for Service Package 5 yet.
I was given the option to evaluate package 5 for free for one month, and I took it - my system is now set to "Evaluating Package 5".
Is this sufficient, or do I need to upgrade and pay for package 5 before I'll receive the delayed data stream?
Thanks.
[2019-11-18 17:55:20]
Sierra Chart Engineering - Posts: 79201
We need to check into this. Using the Advanced package evaluation should work.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-18 18:47:50]
Sierra Chart - Max - Posts: 4426
Please restart Sierra Chart and let us know if the issue is resolved.
Sierra Chart Support
[2019-11-18 20:26:06]
Merlin - Posts: 71
Yes, it's working now, thank you.
[2019-11-18 20:30:30]
ticinotrader - Posts: 186
Works perfectly here as well. Thank you.
[2019-11-18 20:42:47]
Merlin - Posts: 71
Next problem: Using the "Add Additional Symbol" study to show TICK-NQ in a region underneath NQZ19 chart isn't working yet. I asked about this in post #16 above, and you replied that it should work.
Here's what's happening: On an 11-trades NQ chart, the High and Low TICK-NQ values for each delayed bar show correctly. But the moment-by-moment Last value displayed is the current, non-delayed value, which of course has no relationship to the delayed NQ bars.
[2019-11-18 20:55:50]
Sierra Chart Engineering - Posts: 79201
In regards to post #58 we will implement a patch for this.

Update: Actually we need to add a new Input to control this. Will be out in the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-18 20:57:38
[2019-11-19 13:55:05]
Sierra Chart Engineering - Posts: 79201
If you are using version 2012 of Sierra Chart with delayed data, you need to update to version 2013. There is a chart bar updating problem that exists in that version with delayed data which has been resolved in 2013.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-19 14:45:54]
Merlin - Posts: 71
I'm having a weird problem attempting to update to 2013.
I chose "Help/Download Prerelease" as usual.
Ran the update, it ran normally with no errors.
I didn't save the log, since everything appeared to be fine.
But when I clicked "Close" on the installer, and Sierra restarted, it was still on 2012!
I've since rerun the installation twice, but the installer seems to think I'm on 2013, says everything is up-to-date, so it doesn't overwrite any files.
However Sierra still reports 2012.
Issue in post #58 is unchanged.
[2019-11-19 14:59:23]
Sierra Chart Engineering - Posts: 79201
Yes we notice that the version number did not get updated. We are correcting this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-19 18:39:15]
Sierra Chart Engineering - Posts: 79201
Issue in post #58 is unchanged.
Regarding this, you need to set Do Not Update Last Bar With Latest Price From Data Feed to Yes with the Add Additional Symbol study.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-22 15:40:15]
User306756 - Posts: 2
Hello,
I've tried to use delayed streaming with v2011 and v2014, but without success, I'm getting only historical data for CME symbols.
The problem may be due to those messages:
SC DTC Delayed Exchange Data | Connected to server. | 2019-11-22 16:47:10.293
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2019-11-22 16:47:10.293
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2019-11-22 16:47:10.293
SC DTC Delayed Exchange Data | Sending logon request message. | 2019-11-22 16:47:10.293
SC DTC Delayed Exchange Data | Received logon response. | 2019-11-22 16:47:10.449
SC DTC Delayed Exchange Data | Server Name: . | 2019-11-22 16:47:10.449
SC DTC Delayed Exchange Data | Server protocol version: 0. Client protocol version: 8 | 2019-11-22 16:47:10.449
SC DTC Delayed Exchange Data | Unsupported protocol version. Disconnecting. Update Sierra Chart with 'Help >> Download Current Version'. | 2019-11-22 16:47:10.449 *
DTC Client socket (1) | CloseSocket call. | 2019-11-22 16:47:10.449
SC DTC Delayed Exchange Data | Disconnected from the server. | 2019-11-22 16:47:10.449

Could you help with this?
Thank you.
[2019-11-22 17:52:06]
Sierra Chart Engineering - Posts: 79201
Regarding post #64 above, we want you to restart Sierra Chart and then provide the Message Log after opening a chart for ESZ19 and connecting to the data feed with File >>Connect to Data Feed.

Instructions:

Provide a copy of the Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#MessageLog

We need the entire Message Log. What we are seeing is not making any sense. We have to see the surrounding context.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-22 17:52:19
[2019-11-22 19:37:21]
User306756 - Posts: 2
Actually I've made a clean install and everything is working as expected.
My previous attempts were with in place upgrades.

Message Log from failed attempts was sent as you requested.
[2019-11-22 19:43:42]
Sierra Chart Engineering - Posts: 79201
It is perfectly acceptable to update Sierra Chart in place. It is one of the few programs in the world, where that works perfectly. The problem you encountered makes no sense to us and it looks as though, there was manipulation of the data from our server by another program. A clean install is not going to change this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-23 00:30:24
[2019-11-25 14:05:45]
User683686 - Posts: 19
any plans for delayed EUREX
[2019-11-25 15:32:13]
Sierra Chart Engineering - Posts: 79201
In time, but not until sometime we would expect late in 2020. We have to figure out how to pay for the 10,000+ USD a-month cost for EUREX access.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-26 05:44:41]
Sierra Chart Engineering - Posts: 79201
With this delayed data service, there was a problem obtaining Spread and Option symbols as explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ExchangeTradedSpreads
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#FuturesOptions

This is now resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-26 05:44:56
[2019-12-03 18:45:25]
AlwaysPoor - Posts: 1
Hello I’m currently using the test service of package 5. Wondering if since it’s not paid for that’s why I’m not getting streaming data? And if that’s the case when I buy the package will I get real time data? I’m using amp currently and the data is still delayed
[2019-12-03 19:03:40]
Sierra Chart Engineering - Posts: 79201
We want you to update to the current version which is 2020 following these instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

You should definitely be getting streaming data for the CME group of exchanges. And for Forex, CFD's and crypto currencies and market statistics.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-08 23:34:54]
Chad - Posts: 120
Hi SCE, the historical market depth for CME symbols is still pending, right?

Does/will it have to be accessed via SC Futures Order Routing/Data? I'm connected to SC Data - All Services with Service Pkg 5, Denali feed and market depth enabled for NYMEX symbols...getting depth as-expected live, no back-fill.
[2019-12-09 00:11:17]
Sierra Chart Engineering - Posts: 79201
Crypto currencies are separate from the delayed futures data feed. And you may not have access to them when using a Sierra Chart account through a broker. We have to check on that.

Historical market depth data is still not yet available. We will be getting to it as soon as we can.

We are doing a software update now, and that is going to affect the delayed data feed. It will be interrupted for about 12 minutes or so.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-09 20:17:58]
User132748 - Posts: 159
Could you confirm that depth is again only 100 levels for all exchanges besides crypto? Or this is per-user limit and I hit some threshold?
Date Time Of Last Edit: 2019-12-09 20:19:26
[2019-12-10 14:01:03]
Sierra Chart Engineering - Posts: 79201
No that is not correct. It is up to 500 levels. Refer to this setting to control this:
https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-10 20:42:52]
User132748 - Posts: 159
Thank you. I see full depth now.

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