Support Board
Date/Time: Sun, 02 Feb 2025 16:56:10 +0000
problem with my account
View Count: 618
| [2019-09-24 12:42:56] |
| tradingversity - Posts: 8 |
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hi lately i lauch earn2trade gauntlet on Sierrachart and they provide me 2 account a sim account and real i cant connect ont the best account all my position throught Dom are gone on demo even if i disabled trade simulation how can i fix that? thx |
| [2019-09-24 13:02:15] |
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It is not clear if you have a problem connecting to the server but we will check that: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-24 13:05:44] |
| tradingversity - Posts: 8 |
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excuse my poor english normally i supposed to have two account but they not appear on data service setting connection |
| [2019-09-24 13:35:40] |
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Really you need to contact your broker about this or Earn 2 Trade. We have no control over any of these details or know what is correct or what you should have.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-24 14:00:34] |
| tradingversity - Posts: 8 |
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thx i will contact them
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