Support Board
Date/Time: Sun, 02 Feb 2025 14:41:02 +0000
I just paid 90 dollars to use Sierra Charts now its giving me a message
View Count: 821
| [2019-09-23 05:57:16] |
| User893516 - Posts: 13 |
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saying I have to renew an agreement to use the chart on any device, I don't know what the problem is I just want to use the charts like I was doing last week?? please help
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| [2019-09-23 06:26:31] |
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That message is not from Sierra Chart. Can you take a screenshot of it or copy and paste the exact text here. To attach a file follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-23 14:58:49] |
| User893516 - Posts: 13 |
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here is the screen shot
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 2019-09-23_0756.png / V - Attached On 2019-09-23 14:58:04 UTC - Size: 37.28 KB - 241 views |
| [2019-09-23 15:14:04] |
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Ok we see. So you are having trouble connecting to Rithmic. Most likely a permission denied error. Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-23 15:57:01] |
| User893516 - Posts: 13 |
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It's still not working
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| 2019-09-23_0856.png / V - Attached On 2019-09-23 15:56:38 UTC - Size: 29.2 KB - 234 views |
| [2019-09-23 16:09:06] |
| User893516 - Posts: 13 |
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I also have a trans act futures account, and it says my usage time has expired. Can I get somebody on the phone this problem hasn't been solved for two days
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| [2019-09-23 16:34:30] |
| SC Support - Posts: 1919 |
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You need to update Sierra Chart to the current version by running this installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Please make sure Sierra Chart is not running when you run this installer. Here are the TransAct set-up instructions: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions |
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