Login Page - Create Account

Support Board


Date/Time: Thu, 02 May 2024 15:55:22 +0000



Trade Order Error

View Count: 563

[2019-09-16 16:35:48]
User780557 - Posts: 1
Hello, can you help me please. I can not trade in ES Micro. it always comes the same error message:
Unable to submit without security definition. Try again


https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=31507
[2019-09-16 19:21:18]
Sierra Chart Engineering - Posts: 104368
Could you open a chart for ES Micro. And then follow the instructions below:


Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account