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Date/Time: Thu, 02 May 2024 23:10:40 +0000



NOT CONNECTING

View Count: 799

[2019-09-16 14:29:14]
User618311 - Posts: 1
Reading Internal Order ID file. | 2019-09-16 07:04:41.547
Reading Trade Orders file. | 2019-09-16 07:04:42.213
Reading Trade Positions file. | 2019-09-16 07:04:42.216
Reading Account Balance file. | 2019-09-16 07:04:42.220
UDPListener (1384). Port 22904 | Listening on UDP port 22904. | 2019-09-16 07:04:42.352
Software version: 1978 32-bit | 2019-09-16 07:04:42.352
Usage end date: 2019-10-11 | 2019-09-16 07:04:42.353
Enabled for: Sierra Chart Historical Data Service. | 2019-09-16 07:04:42.353
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-16 07:04:42.353
Current selected Data/Trading service: IQFeed | 2019-09-16 07:04:42.353
Custom symbol settings values: enabled | 2019-09-16 07:04:42.353
Chart Update Interval: 500 | 2019-09-16 07:04:42.353
Intraday Data Storage Time Unit: 0 | 2019-09-16 07:04:42.353
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-09-16 07:04:42.353
2019-09-16 06:04:42 Local computer time | 2019-09-16 07:04:42.353
2019-09-16 05:04:42 Local computer time in UTC | 2019-09-16 07:04:42.353
2019-09-16 07:04:42 Local computer time in SC Time Zone | 2019-09-16 07:04:42.353
2019-09-16 05:04:39 Server time in UTC | 2019-09-16 07:04:42.353
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-09-16 07:04:42.353
Program path: C:\SierraChart\ | 2019-09-16 07:04:42.353
Data Files path: C:\SierraChart\Data\ | 2019-09-16 07:04:42.353
OS Version Number: 10.0 | 2019-09-16 07:04:42.354
Locale Setting: C | 2019-09-16 07:04:42.354
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-16 07:04:42.355

Checking for new symbol settings. Requested symbol settings MD5 for service code dtn. Request ID: 1. | 2019-09-16 07:04:42.356
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-09-16 07:04:42.471
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-09-16 07:04:42.503
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-09-16 07:04:42.504
Symbol settings MD5 received. Request ID: 1. | 2019-09-16 07:04:42.554
Symbol settings are up-to-date for dtn. | 2019-09-16 07:04:42.554
Received 5 login tokens. | 2019-09-16 07:04:42.590
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-09-16 07:04:42.840
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-09-16 07:04:42.873
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-09-16 07:04:42.874
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-09-16 07:04:44.355
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-09-16 07:04:44.356
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-09-16 07:04:44.805
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-09-16 07:04:44.836
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-09-16 07:04:44.836


IQFeed | Connecting. | 2019-09-16 13:04:17.716
IQFeed | Starting interface software. | 2019-09-16 13:04:17.716
IQFeed | Connecting to Admin port 9300 | 2019-09-16 13:04:17.777
Socket (1) | Creating socket. | 2019-09-16 13:04:17.777
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-09-16 13:04:17.778
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-16 13:04:18.785 *
IQFeed | Disconnected from Admin port. | 2019-09-16 13:04:18.786
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-16 13:04:18.786
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:04:18.786
Socket (1) | Closed. | 2019-09-16 13:04:18.786
IQFeed | Disconnected. | 2019-09-16 13:04:18.802
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:04:18.802

IQFeed | Connecting. | 2019-09-16 13:06:18.800
IQFeed | Starting interface software. | 2019-09-16 13:06:18.800
IQFeed | Connecting to Admin port 9300 | 2019-09-16 13:06:18.866
Socket (1) | Creating socket. | 2019-09-16 13:06:18.866
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-09-16 13:06:18.866
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-16 13:06:19.885 *
IQFeed | Disconnected from Admin port. | 2019-09-16 13:06:19.885
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-16 13:06:19.885
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:06:19.885
Socket (1) | Closed. | 2019-09-16 13:06:19.885
IQFeed | Disconnected. | 2019-09-16 13:06:19.887
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:06:19.887

IQFeed | Connecting. | 2019-09-16 13:08:19.886
IQFeed | Starting interface software. | 2019-09-16 13:08:19.886
IQFeed | Connecting to Admin port 9300 | 2019-09-16 13:08:19.962
Socket (1) | Creating socket. | 2019-09-16 13:08:19.962
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-09-16 13:08:19.962
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-16 13:08:20.963 *
IQFeed | Disconnected from Admin port. | 2019-09-16 13:08:20.963
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-16 13:08:20.963
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:08:20.963
Socket (1) | Closed. | 2019-09-16 13:08:20.963
IQFeed | Disconnected. | 2019-09-16 13:08:20.970
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:08:20.970

IQFeed | Connecting. | 2019-09-16 13:10:20.966
IQFeed | Starting interface software. | 2019-09-16 13:10:20.966
IQFeed | Connecting to Admin port 9300 | 2019-09-16 13:10:21.025
Socket (1) | Creating socket. | 2019-09-16 13:10:21.025
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-09-16 13:10:21.025
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-16 13:10:22.034 *
IQFeed | Disconnected from Admin port. | 2019-09-16 13:10:22.034
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-16 13:10:22.034
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:10:22.034
Socket (1) | Closed. | 2019-09-16 13:10:22.034
IQFeed | Disconnected. | 2019-09-16 13:10:22.048
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:10:22.048

IQFeed | Connecting. | 2019-09-16 13:12:22.046
IQFeed | Starting interface software. | 2019-09-16 13:12:22.046
IQFeed | Connecting to Admin port 9300 | 2019-09-16 13:12:22.113
Socket (1) | Creating socket. | 2019-09-16 13:12:22.113
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-09-16 13:12:22.113
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-16 13:12:23.141 *
IQFeed | Disconnected from Admin port. | 2019-09-16 13:12:23.141
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-16 13:12:23.141
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:12:23.141
Socket (1) | Closed. | 2019-09-16 13:12:23.142
IQFeed | Disconnected. | 2019-09-16 13:12:23.143
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:12:23.143

IQFeed | Connecting. | 2019-09-16 13:14:23.137
IQFeed | Starting interface software. | 2019-09-16 13:14:23.138
IQFeed | Connecting to Admin port 9300 | 2019-09-16 13:14:23.198
Socket (1) | Creating socket. | 2019-09-16 13:14:23.198
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-09-16 13:14:23.198
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-16 13:14:24.202 *
IQFeed | Disconnected from Admin port. | 2019-09-16 13:14:24.203
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-16 13:14:24.203
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:14:24.203
Socket (1) | Closed. | 2019-09-16 13:14:24.203
IQFeed | Disconnected. | 2019-09-16 13:14:24.218
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 13:14:24.218
Date Time Of Last Edit: 2019-09-16 14:31:17
[2019-09-16 16:47:52]
Sierra Chart Engineering - Posts: 104368
You are using IQ Feed, therefore follow step number 11 here:
DTN IQ Feed Data Service: Setup Instructions

If that does not help, then you need to contact IQ Feed support.

Please consider using one of these data feeds instead:
Sierra Chart Exchange Data Feed

Denali Exchange Data Feed


The connection reliability is going to be much better along with historical data being served dramatically faster. And you will save a lot of money.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-09-16 16:49:38

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