Support Board
Date/Time: Sun, 02 Feb 2025 14:53:48 +0000
Not receiving live data
View Count: 819
| [2019-09-16 02:32:29] |
| User143341 - Posts: 9 |
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Hello, My name is Dianna and I am a student of Tradepro Academy. I want to get and pay for data through sierra charts and order route through cqg, to have AMP order execute. I believe I set up 2 Sierra account name: AC120988 & wsft100. Which account do I need to sign in with to receive live data? I paid $50 to both account names. I have signed into sierra under both account names and still do not have live data. Bottom line, what do I need to do to get live data? I keep getting the following message, "connection error message from service: CQGwebAPI market data login unsuccessful. server message: username or password is incorrect. Date Time Of Last Edit: 2019-09-16 09:28:39
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| [2019-09-16 09:30:11] |
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You need to log into Sierra Chart with this Account Name: AC120988. Refer to: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name You should only be using one Sierra Chart account so we will transfer the funds from wsft100 to your other account. Regarding that connection error to CQG, refer to: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-16 09:30:41
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