Support Board
Date/Time: Mon, 03 Feb 2025 19:55:15 +0000
Delete/Redownload data only re-downloading from the current time
View Count: 2226
| [2019-09-12 18:03:16] |
| User232042 - Posts: 35 |
|
A gap appeared in my chart so I went Edit -> delete all data and download. Now every time the data is redownloaded, it starts at the current time, for example right now it is 11:01, no bars are on the left of my chart prior to 11:01 and one is appearing to the right as of now. I went to my chart settings and changed the data range in file to 'From: 1029-09-02 To: 2019-09-12', but after I click apply and it says its redownloading data, I still get no data to the left. Basically my aggregation starts at the current time and I get nothing in the past. Please help, thanks.
|
| [2019-09-12 18:21:08] |
| User232042 - Posts: 35 |
|
Every time I try and change the date range in file of loaded days it returns to 'From: 2019/09/12'
|
| [2019-09-12 23:30:44] |
| |
|
It sounds like there is an error downloading historical Intraday data. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-04 17:25:38] |
| User746276 - Posts: 4 |
|
I'm having a similar problem. It doesn't download the historical data. here is the details from Log file. HD Request # 5 | Sending historical data logon request message. | 2019-12-04 12:19:49.434 HD Request # 5 | Error downloading historical Intraday data for F.US.EPZ18. The download timed out. | 2019-12-04 12:21:09.434 Added historical Intraday data request for F.US.EPZ18 to the queue. | 2019-12-04 12:21:09.434 Triggering next historical data download in queue. | 2019-12-04 12:21:09.434 Historical data download thread signaled to stop. | 2019-12-04 12:21:09.434 Socket (4) | CloseSocket call. | 2019-12-04 12:21:09.434 Socket (4) | Write in progress. Shutdown being delayed. | 2019-12-04 12:21:09.434 HD Request # 5 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.EPZ18 | 2019-12-04 12:21:09.435 HD Request # 5 | Completion time: 1m 30s | 2019-12-04 12:21:09.435 HD Request # 6 | Downloading Intraday chart data for F.US.EPZ18 to the file F.US.EPZ18.scid. Service: cqg | 2019-12-04 12:21:09.435 HD Request # 6 | Download start date-time: 2018-08-28 20:00:00.000 | 2019-12-04 12:21:09.435 HD Request # 6 | Using server: ds4.sierracharts.com port 80 | 2019-12-04 12:21:09.435 Socket (3) | Creating socket. | 2019-12-04 12:21:09.435 Socket (3) | Connecting to IP: 192.81.56.146. | 2019-12-04 12:21:09.435 Socket (4) | Write has completed. Shutdown being performed. | 2019-12-04 12:21:09.437 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-12-04 12:21:09.437 Socket (4) | Socket gracefully closed by remote side. | 2019-12-04 12:21:09.491 Socket (4) | Closed. | 2019-12-04 12:21:09.491 I change the port to 80 as well but it doesn't work out. |
 settings.PNG / V - Attached On 2019-12-04 17:20:53 UTC - Size: 83.73 KB - 342 views Attachment Deleted. Gap in Data.PNG / V - Attached On 2019-12-04 17:23:56 UTC - Size: 53.5 KB - 362 views |
| [2019-12-04 18:09:48] |
| |
|
Could you first update to the current version: Software Download: Fast Update Is there anything unusual about the network your copy of Sierra Chart is connected to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-04 18:21:18] |
| User746276 - Posts: 4 |
|
No there is none - when I connet SC in the morning it always shows me this gap but then moving forward it is fine.
|
| [2019-12-04 18:28:00] |
| |
|
Can you do this when you have a chance like after the market has closed or now if you can: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-04 21:14:16] |
| User746276 - Posts: 4 |
|
I followed the steps and send the log via "Send to Analysis Option" I mentioned in the Log the post number 78906 Thanks for the help. After doing the "Delete All Data and Download", I've the following data in the chart. |
| Capture.PNG / V - Attached On 2019-12-04 21:14:06 UTC - Size: 89.06 KB - 292 views |
| [2019-12-04 22:11:39] |
| |
|
You definitely have some kind of network connectivity problem may be caused by a firewall on your computer or somewhere else. This is the problem: HD Request # 36 | Using server: ds4.sierracharts.com port 10149 | 2019-12-04 16:07:40.550
Socket (3) | Creating socket. | 2019-12-04 16:07:40.550 Socket (3) | Connecting to IP: 192.81.56.146. | 2019-12-04 16:07:40.550 Socket (3) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-12-04 16:07:41.562 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: