Support Board
Date/Time: Sun, 02 Feb 2025 12:53:34 +0000
CQG Connection Error
View Count: 539
| [2019-09-12 13:58:42] |
| User728808 - Posts: 12 |
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No issues this week, and suddenly this morning I haven't been able to connect to data feed. Error log attached below. Reading Internal Order ID file. | 2019-09-12 06:47:21.782 Reading Trade Orders file. | 2019-09-12 06:47:21.895 Reading Trade Positions file. | 2019-09-12 06:47:21.895 Reading Account Balance file. | 2019-09-12 06:47:21.896 UDPListener (1392). Port 22904 | Listening on UDP port 22904. | 2019-09-12 06:47:21.921 Software version: 1983 64-bit | 2019-09-12 06:47:21.921 Enabled for: Advanced Features 2. | 2019-09-12 06:47:21.921 Enabled for: Sierra Chart Historical Data Service. | 2019-09-12 06:47:21.921 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-12 06:47:21.921 Current selected Data/Trading service: CQG WebAPI | 2019-09-12 06:47:21.921 Custom symbol settings values: disabled | 2019-09-12 06:47:21.921 Chart Update Interval: 500 | 2019-09-12 06:47:21.921 Intraday Data Storage Time Unit: 0 | 2019-09-12 06:47:21.921 Time Zone: -07:00:00 (MST-07) | 2019-09-12 06:47:21.921 2019-09-12 06:47:21 Local computer time | 2019-09-12 06:47:21.921 2019-09-12 13:47:21 Local computer time in UTC | 2019-09-12 06:47:21.921 2019-09-12 06:47:21 Local computer time in SC Time Zone | 2019-09-12 06:47:21.921 2019-09-12 13:47:20 Server time in UTC | 2019-09-12 06:47:21.921 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-09-12 06:47:21.921 Program path: C:\SierraChart\ | 2019-09-12 06:47:21.921 Data Files path: C:\SierraChart\Data\ | 2019-09-12 06:47:21.921 OS Version Number: 10.0 | 2019-09-12 06:47:21.921 Locale Setting: C | 2019-09-12 06:47:21.921 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-12 06:47:21.922 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-09-12 06:47:21.922 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-09-12 06:47:21.945 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-09-12 06:47:22.105 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-09-12 06:47:22.105 Received 5 login tokens. | 2019-09-12 06:47:22.514 Symbol settings MD5 received. Request ID: 1. | 2019-09-12 06:47:22.683 Requested symbol settings for service code cqg. Request ID: 2. | 2019-09-12 06:47:22.684 Symbol settings received. Request ID: 2. | 2019-09-12 06:47:23.603 CQG WebAPI | Connecting to server api.cqg.com | 2019-09-12 06:47:27.665 CQG WebSocket | Connecting to WebSocket server. | 2019-09-12 06:47:27.665 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-09-12 06:47:27.666 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-09-12 06:47:27.667 Service is currently connecting. | 2019-09-12 06:47:28.622 * CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-12 06:47:33.482 * CQG WebSocket | WebSocket closed. | 2019-09-12 06:47:33.482 CQG WebAPI | WebSocket closed. | 2019-09-12 06:47:33.483 CQG WebSocket socket (1) | Closed. | 2019-09-12 06:47:33.483 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-12 06:47:33.483 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-12 06:47:33.483 CQG WebAPI | Disconnected. | 2019-09-12 06:47:33.493 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-12 06:47:33.493 CQG WebAPI | Connecting to server api.cqg.com | 2019-09-12 06:47:36.501 CQG WebSocket | Connecting to WebSocket server. | 2019-09-12 06:47:36.501 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-09-12 06:47:36.503 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-09-12 06:47:36.503 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-09-12 06:47:46.323 * CQG WebSocket | WebSocket closed. | 2019-09-12 06:47:46.323 CQG WebAPI | WebSocket closed. | 2019-09-12 06:47:46.323 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-12 06:47:46.323 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-12 06:47:46.323 CQG WebSocket socket (1) | Closed. | 2019-09-12 06:47:46.323 CQG WebAPI | Disconnected. | 2019-09-12 06:47:46.328 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-12 06:47:46.328 File >> Disconnect selected. | 2019-09-12 06:47:46.594 CQG WebAPI | Disconnected. | 2019-09-12 06:47:46.594 |
| [2019-09-12 14:01:29] |
| User728808 - Posts: 12 |
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EDIT: The problem has resolved itself. Must have been an error on CQG side. This ticket can be closed.
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| [2019-09-12 16:39:07] |
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We recommend using this service instead of CQG: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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