Support Board
Date/Time: Sun, 02 Feb 2025 10:09:19 +0000
Datafeed didn't go thru - AMP futures
View Count: 748
| [2019-09-03 03:08:21] |
| User975598 - Posts: 2 |
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here you go: Reading Internal Order ID file. | 2019-09-02 19:38:14.404 Reading Trade Orders file. | 2019-09-02 19:38:14.534 Reading Trade Positions file. | 2019-09-02 19:38:14.535 Reading Account Balance file. | 2019-09-02 19:38:14.535 UDPListener (1408). Port 22904 | Listening on UDP port 22904. | 2019-09-02 19:38:14.562 Software version: 1983 32-bit | 2019-09-02 19:38:14.562 Usage end date: 2019-09-30 | 2019-09-02 19:38:14.562 Enabled for: Advanced Features 2. | 2019-09-02 19:38:14.562 Enabled for: Sierra Chart Historical Data Service. | 2019-09-02 19:38:14.562 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-02 19:38:14.562 Current selected Data/Trading service: CQG WebAPI | 2019-09-02 19:38:14.562 Custom symbol settings values: disabled | 2019-09-02 19:38:14.562 Chart Update Interval: 500 | 2019-09-02 19:38:14.562 Intraday Data Storage Time Unit: 0 | 2019-09-02 19:38:14.562 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-09-02 19:38:14.562 2019-09-02 19:38:14 Local computer time | 2019-09-02 19:38:14.562 2019-09-03 02:38:14 Local computer time in UTC | 2019-09-02 19:38:14.562 2019-09-02 19:38:14 Local computer time in SC Time Zone | 2019-09-02 19:38:14.562 2019-09-03 02:38:10 Server time in UTC | 2019-09-02 19:38:14.562 Local computer UTC time and Server UTC time difference: 4 seconds. | 2019-09-02 19:38:14.562 Program path: C:\SierraChart\ | 2019-09-02 19:38:14.562 Data Files path: C:\SierraChart\Data\ | 2019-09-02 19:38:14.563 OS Version Number: 10.0 | 2019-09-02 19:38:14.563 Locale Setting: C | 2019-09-02 19:38:14.563 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-02 19:38:14.563 (Message log removed) Date Time Of Last Edit: 2019-09-03 03:29:40
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| [2019-09-03 03:30:19] |
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We see you are using the Sierra Chart Exchange Data Feed but your current Sierra Chart instance you posted a log for is not aware of that based on the log. Restart Sierra Chart and use Force Login: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-03 03:30:49
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| [2019-09-03 03:45:58] |
| User975598 - Posts: 2 |
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Force Login doesn't work. Reading Internal Order ID file. | 2019-09-02 20:43:38.093 Reading Trade Orders file. | 2019-09-02 20:43:38.227 Reading Trade Positions file. | 2019-09-02 20:43:38.227 Reading Account Balance file. | 2019-09-02 20:43:38.228 UDPListener (1432). Port 22904 | Listening on UDP port 22904. | 2019-09-02 20:43:38.255 Software version: 1983 32-bit | 2019-09-02 20:43:38.256 Usage end date: 2019-09-30 | 2019-09-02 20:43:38.256 Enabled for: Advanced Features 2. | 2019-09-02 20:43:38.256 Enabled for: Sierra Chart Historical Data Service. | 2019-09-02 20:43:38.256 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-02 20:43:38.256 Current selected Data/Trading service: CQG WebAPI | 2019-09-02 20:43:38.256 Custom symbol settings values: disabled | 2019-09-02 20:43:38.256 Chart Update Interval: 500 | 2019-09-02 20:43:38.256 Intraday Data Storage Time Unit: 0 | 2019-09-02 20:43:38.256 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-09-02 20:43:38.256 2019-09-02 20:43:38 Local computer time | 2019-09-02 20:43:38.256 2019-09-03 03:43:38 Local computer time in UTC | 2019-09-02 20:43:38.256 2019-09-02 20:43:38 Local computer time in SC Time Zone | 2019-09-02 20:43:38.256 2019-09-03 03:43:34 Server time in UTC | 2019-09-02 20:43:38.256 Local computer UTC time and Server UTC time difference: 3 seconds. | 2019-09-02 20:43:38.256 Program path: C:\SierraChart\ | 2019-09-02 20:43:38.256 Data Files path: C:\SierraChart\Data\ | 2019-09-02 20:43:38.256 OS Version Number: 10.0 | 2019-09-02 20:43:38.256 Locale Setting: C | 2019-09-02 20:43:38.256 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-09-02 20:43:38.256 Date Time Of Last Edit: 2019-09-03 04:05:01
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| [2019-09-03 04:03:51] |
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This message log is not from an instance of Sierra Chart logged in with the account that you have logged into this Support Board with. You need to log into Sierra Chart with the account that you have posted the above message with: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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