Support Board
Date/Time: Sun, 02 Feb 2025 09:56:29 +0000
futures quotes
View Count: 567
| [2019-09-02 19:01:40] |
| User28682 - Posts: 233 |
|
Hi, I paid my monthly fees a day late and then had to reactivate my quotes, cash symbols and futures. I'm not sure what didn't work, but I am NOT getting any futures quotes. I tried resetting my futures connection to a trading account with no success.
|
| [2019-09-02 22:53:16] |
| |
|
Restart Sierra Chart and on the Login window enable "Force Login". And make sure Sierra Chart successfully connects to TD Ameritrade. Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-03 01:28:44] |
| User28682 - Posts: 233 |
|
I hit "Force Login" in the Log In box but I still dont get futures quotes.
|
| [2019-09-03 01:30:16] |
| |
|
Maybe you do not have enough funds in your TD Ameritrade account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-03 01:45:29] |
| User28682 - Posts: 233 |
|
How much do you need in an account?
|
| [2019-09-03 04:00:51] |
| |
|
500 USD. But we do not even know if that is the problem because we need to see the Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-03 04:01:01
|
To post a message in this thread, you need to log in with your Sierra Chart account: