Support Board
Date/Time: Sun, 24 Nov 2024 21:17:27 +0000
Crude (CL) isn't updating
View Count: 1169
| [2013-12-10 14:34:06] |
| User36492 - Posts: 48 |
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Crude (CL-201401-NYMEX) charts are not updating...it only updates if I delete and download data It updates in TWS... Date Time Of Last Edit: 2013-12-10 14:37:29
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| [2013-12-10 15:06:22] |
| User36492 - Posts: 48 |
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looks like it was a TWS issue..I updated to the latest version and seems to be working now.
Date Time Of Last Edit: 2013-12-10 15:06:36
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| [2013-12-10 18:09:43] |
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We see you are using the Sierra Chart data feed. Therefore, you should always be getting market data regardless of any issues in TWS. Do you you see an [M] after the symbol on the title bar of the CL-201401-NYMEX chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-10 18:45:31] |
| User36492 - Posts: 48 |
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yup, I checked that first. I Deleted and downloaded data a few times...nothing I removed all indicators, then Deleted and downloaded data....nothing I created a new chartbook & intraday chart... nothing I closed everything and rebooted. still nothing finally, I downloaded the new TWS & it started updating I dunno. Seems ok now. |
| [2013-12-10 18:47:46] |
| User36492 - Posts: 48 |
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btw, everything else was updating. ES, NQ, GC, ZS
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| [2013-12-10 18:56:28] |
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So that we are clear do you see an [M] after the symbol on the title bar of the CL-201401-NYMEX chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-10 19:03:12] |
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We discovered that the CL data feed on one of our servers had stopped. It is now working again. Therefore, the problem was on our side. The updating of TWS solving the problem was only coincidental.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-10 19:03:30
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