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Direct MessagesDate/Time: Sun, 19 May 2024 14:54:32 +0000
Waiting to reconnect
View Count: 634
| [2019-09-01 14:31:31] |
| User792290 - Posts: 2 |
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The status is waiting ti reconnect... Sometimes it turns to be disconnected. Still, I press con button, it still does not connect. Is it normal? Please fix this before market open. |
| [2019-09-02 00:39:57] |
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We see you are using CQG. First thing we want you to do although this is not relevant to the issue is that you need to update . This is critical as the version you are running is going to be discontinued in about two weeks. For instructions refer to: Software Download: Fast Update And then if you still have a problem: Provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-02 00:40:20
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