Support Board
Date/Time: Sun, 24 Nov 2024 21:52:48 +0000
Charts no longer working
View Count: 1188
| [2013-12-10 12:22:28] |
| User54027 - Posts: 128 |
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Hi, I seem to have some corrupt files as some of my charts have stopped loading. Please let me know how I can re instate them. Message is Chartbook file is not a valid chartbook. Thanks Justin Software version: 1061 | 2013-12-10 07:18:21 Usage end date: 2013-12-22 | 2013-12-10 07:18:21 Enabled for: Sierra Chart Historical Data Service. | 2013-12-10 07:18:21 Active service: SC Forex Data (FXCM) | 2013-12-10 07:18:21 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-10 07:18:21 2013-12-10 14:18:21 Local computer clock time | 2013-12-10 07:18:21 2013-12-10 12:18:21 GMT time | 2013-12-10 07:18:21 2013-12-10 07:18:21 Time zone adjusted time | 2013-12-10 07:18:21 Time difference to server time: 0 seconds. | 2013-12-10 07:18:21 Program path: C:\SierraChart\ | 2013-12-10 07:18:21 Data Files path: C:\SierraChart\Data\ | 2013-12-10 07:18:21 OS Version Number: 6.1 | 2013-12-10 07:18:21 Checking for new symbol settings for scfxcm | 2013-12-10 07:18:21 SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:10048 | 2013-12-10 07:18:44 SC Forex Data (FXCM) - Local market data port: 0 | 2013-12-10 07:18:44 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:18:44 The network socket is connected. | 2013-12-10 07:18:44 SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-12-10 07:18:44 SC Forex Data (FXCM): Connected to market data server. | 2013-12-10 07:18:45 The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\Italy 40.cht | 2013-12-10 07:18:53 The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\USDCAD.cht | 2013-12-10 07:18:53 The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\USDCHF.cht | 2013-12-10 07:18:53 SC Forex Data (FXCM) - Starting real-time market data updates for: USDJPY | 2013-12-10 07:18:54 SC Forex Data (FXCM) - Starting real-time market data updates for: EURJPY | 2013-12-10 07:18:54 HD Request # 2 - Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm | 2013-12-10 07:18:54 HD Request # 2 - Last Date-Time in file: 2013-12-10 07:17:52.0 | 2013-12-10 07:18:54 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:18:54 SC Forex Data (FXCM) - Starting real-time market data updates for: UKOil | 2013-12-10 07:18:54 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:18:54 SC Forex Data (FXCM) - Starting real-time market data updates for: GER30 | 2013-12-10 07:18:54 SC Forex Data (FXCM) - Starting real-time market data updates for: US30 | 2013-12-10 07:18:54 Market Stats - Starting real-time market data updates for: $TRIN | 2013-12-10 07:18:54 SC Market Stats: Connecting to the market data server. ds3.sierracharts.com:10048 | 2013-12-10 07:18:54 SC Market Stats - Local market data port: 0 | 2013-12-10 07:18:54 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:18:54 Market Stats - Starting real-time market data updates for: $TICK | 2013-12-10 07:18:54 The network socket is connected. | 2013-12-10 07:18:54 HD Request # 2 - Sending historical data logon request message. | 2013-12-10 07:18:54 The network socket is connected. | 2013-12-10 07:18:55 SC Market Stats: Connected to market data server. Now authorizing. | 2013-12-10 07:18:55 SC Market Stats: Connected to market data server. | 2013-12-10 07:18:55 Restarting real-time data updates for symbol: $TICK | 2013-12-10 07:18:55 Restarting real-time data updates for symbol: $TRIN | 2013-12-10 07:18:55 HD Request # 2 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:18:55 HD Request # 2 - Decompressing data. | 2013-12-10 07:18:56 HD Request # 2 - Receiving Intraday data for USDJPY starting at 2013-12-10 07:17:52 | 2013-12-10 07:18:56 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:52 | 2013-12-10 07:18:56 The network socket for historical data has been closed. | 2013-12-10 07:18:56 HD Request # 2 - Received 34 records from 2013-12-10 07:17:52 to 2013-12-10 07:18:55 (63.0 seconds) and wrote 34 records for USDJPY | 2013-12-10 07:18:56 HD Request # 2 - Intraday download COMPLETE for USDJPY | 2013-12-10 07:18:56 Real-time Intraday chart data file updates started for USDJPY | 2013-12-10 07:18:56 HD Request # 3 - Downloading Historical Daily chart data for USDJPY. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:18:56 HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2013-12-10 07:18:56 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:18:56 The network socket is connected. | 2013-12-10 07:18:57 HD Request # 3 - Sending historical data logon request message. | 2013-12-10 07:18:57 HD Request # 3 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:18:58 HD Request # 3 - Decompressing data. | 2013-12-10 07:18:58 HD Request # 3 - Receiving historical Daily data for USDJPY starting at 2013-12-09 | 2013-12-10 07:18:58 Writing historical Daily data for USDJPY to the file USDJPY.dly | 2013-12-10 07:18:58 The network socket for historical data has been closed. | 2013-12-10 07:18:58 HD Request # 3 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for USDJPY | 2013-12-10 07:18:58 HD Request # 3 - Daily download COMPLETE for USDJPY | 2013-12-10 07:18:58 HD Request # 4 - Downloading Intraday chart data for UKOil to the file UKOil.scid. Service: fxcm | 2013-12-10 07:18:58 HD Request # 4 - Last Date-Time in file: 2013-12-10 07:17:50.0 | 2013-12-10 07:18:58 HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:18:58 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:18:59 The network socket is connected. | 2013-12-10 07:18:59 HD Request # 4 - Sending historical data logon request message. | 2013-12-10 07:18:59 HD Request # 4 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:00 HD Request # 4 - Decompressing data. | 2013-12-10 07:19:01 HD Request # 4 - Receiving Intraday data for UKOil starting at 2013-12-10 07:17:50 | 2013-12-10 07:19:01 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:50 | 2013-12-10 07:19:01 The network socket for historical data has been closed. | 2013-12-10 07:19:01 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:02 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:02 HD Request # 4 - Received 4 records from 2013-12-10 07:17:50 to 2013-12-10 07:18:52 (62.0 seconds) and wrote 4 records for UKOil | 2013-12-10 07:19:04 HD Request # 4 - Intraday download COMPLETE for UKOil | 2013-12-10 07:19:04 Real-time Intraday chart data file updates started for UKOil | 2013-12-10 07:19:04 Chart #3 has tagged chart #9 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:07 Chart #3 has tagged chart #9 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:07 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:08 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:08 HD Request # 5 - Downloading Historical Daily chart data for UKOil. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:19:08 HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2013-12-10 07:19:08 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:19:08 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:08 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:08 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-12-10 07:19:08 The network socket is connected. | 2013-12-10 07:19:08 HD Request # 5 - Sending historical data logon request message. | 2013-12-10 07:19:08 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:09 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:09 HD Request # 5 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:19:13 Chart #4 has tagged chart #9 for full recalculation. Chartbook: USDYEN.cht | 2013-12-10 07:19:16 Chart #4 has tagged chart #9 for full recalculation. Chartbook: USDYEN.cht | 2013-12-10 07:19:16 Chart #4 has tagged chart #9 for full recalculation. Chartbook: USDYEN.cht | 2013-12-10 07:19:16 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: USDYEN.cht | 2013-12-10 07:19:16 HD Request # 5 - Decompressing data. | 2013-12-10 07:19:30 HD Request # 5 - Receiving historical Daily data for UKOil starting at 2013-12-09 | 2013-12-10 07:19:30 Writing historical Daily data for UKOil to the file UKOil.dly | 2013-12-10 07:19:30 The network socket for historical data has been closed. | 2013-12-10 07:19:30 HD Request # 5 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for UKOil | 2013-12-10 07:19:30 HD Request # 5 - Daily download COMPLETE for UKOil | 2013-12-10 07:19:30 Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:30 Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:30 Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:30 HD Request # 6 - Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm | 2013-12-10 07:19:30 HD Request # 6 - Last Date-Time in file: 2013-12-10 07:17:53.0 | 2013-12-10 07:19:30 HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2013-12-10 07:19:30 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:19:30 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:31 The network socket is connected. | 2013-12-10 07:19:31 HD Request # 6 - Sending historical data logon request message. | 2013-12-10 07:19:31 HD Request # 6 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:31 Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:31 Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:31 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:32 HD Request # 6 - Decompressing data. | 2013-12-10 07:19:32 HD Request # 6 - Receiving Intraday data for GER30 starting at 2013-12-10 07:17:53 | 2013-12-10 07:19:32 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:53 | 2013-12-10 07:19:32 The network socket for historical data has been closed. | 2013-12-10 07:19:32 HD Request # 6 - Received 33 records from 2013-12-10 07:17:53 to 2013-12-10 07:19:27 (94.0 seconds) and wrote 33 records for GER30 | 2013-12-10 07:19:32 HD Request # 6 - Intraday download COMPLETE for GER30 | 2013-12-10 07:19:32 Real-time Intraday chart data file updates started for GER30 | 2013-12-10 07:19:32 HD Request # 7 - Downloading Historical Daily chart data for GER30. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:19:32 HD Request # 7 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:19:32 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:19:32 Chart #3 has tagged chart #9 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:32 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:33 The network socket is connected. | 2013-12-10 07:19:34 HD Request # 7 - Sending historical data logon request message. | 2013-12-10 07:19:34 HD Request # 7 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:19:34 HD Request # 7 - Decompressing data. | 2013-12-10 07:19:35 HD Request # 7 - Receiving historical Daily data for GER30 starting at 2013-12-09 | 2013-12-10 07:19:35 Writing historical Daily data for GER30 to the file GER30.dly | 2013-12-10 07:19:35 The network socket for historical data has been closed. | 2013-12-10 07:19:35 HD Request # 7 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for GER30 | 2013-12-10 07:19:35 HD Request # 7 - Daily download COMPLETE for GER30 | 2013-12-10 07:19:35 Chart #1 has tagged chart #2 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35 Chart #1 has tagged chart #4 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35 Chart #1 has tagged chart #2 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35 Chart #1 has tagged chart #4 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35 Chart #1 has tagged chart #2 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35 Chart #1 has tagged chart #4 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35 HD Request # 8 - Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2013-12-10 07:19:35 HD Request # 8 - Last Date-Time in file: 2013-12-10 07:17:44.0 | 2013-12-10 07:19:35 HD Request # 8 - Using server: ds3.sierracharts.com port 10149 | 2013-12-10 07:19:35 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:19:35 Chart #4 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:35 The network socket is connected. | 2013-12-10 07:19:35 HD Request # 8 - Sending historical data logon request message. | 2013-12-10 07:19:35 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:36 HD Request # 8 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:36 HD Request # 8 - Decompressing data. | 2013-12-10 07:19:36 HD Request # 8 - Receiving Intraday data for US30 starting at 2013-12-10 07:17:44 | 2013-12-10 07:19:36 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:44 | 2013-12-10 07:19:36 The network socket for historical data has been closed. | 2013-12-10 07:19:36 HD Request # 8 - Received 11 records from 2013-12-10 07:17:44 to 2013-12-10 07:19:29 (105.0 seconds) and wrote 11 records for US30 | 2013-12-10 07:19:36 HD Request # 8 - Intraday download COMPLETE for US30 | 2013-12-10 07:19:36 Real-time Intraday chart data file updates started for US30 | 2013-12-10 07:19:36 HD Request # 9 - Downloading Intraday chart data for $TRIN to the file $TRIN.scid. Service: ddf | 2013-12-10 07:19:36 HD Request # 9 - Last Date-Time in file: 2013-12-09 16:04:59.0 | 2013-12-10 07:19:36 HD Request # 9 - Using server: ds4.sierracharts.com port 10149 | 2013-12-10 07:19:36 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:19:36 Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:36 Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-12-10 07:19:37 The network socket is connected. | 2013-12-10 07:19:37 HD Request # 9 - Sending historical data logon request message. | 2013-12-10 07:19:37 HD Request # 9 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:37 HD Request # 9 - Decompressing data. | 2013-12-10 07:19:41 HD Request # 9 - Receiving Intraday data for $TRIN starting at 2013-12-09 16:04:59 | 2013-12-10 07:19:41 HD Request # 9 - Timestamp of first Intraday data file record written: 2013-12-09 16:04:59 | 2013-12-10 07:19:41 The network socket for historical data has been closed. | 2013-12-10 07:19:41 HD Request # 9 - Received 1 record from 2013-12-09 16:04:59 to 2013-12-09 16:04:59 (0.0 seconds) and wrote 1 record for $TRIN | 2013-12-10 07:19:41 HD Request # 9 - Intraday download COMPLETE for $TRIN | 2013-12-10 07:19:41 Real-time Intraday chart data file updates started for $TRIN | 2013-12-10 07:19:41 HD Request # 10 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-12-10 07:19:41 HD Request # 10 - Last Date-Time in file: 2013-12-09 16:04:59.0 | 2013-12-10 07:19:41 HD Request # 10 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:19:41 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:19:41 The network socket is connected. | 2013-12-10 07:19:41 HD Request # 10 - Sending historical data logon request message. | 2013-12-10 07:19:41 HD Request # 10 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:42 HD Request # 10 - Decompressing data. | 2013-12-10 07:19:42 HD Request # 10 - Receiving Intraday data for $TICK starting at 2013-12-09 16:04:59 | 2013-12-10 07:19:42 HD Request # 10 - Timestamp of first Intraday data file record written: 2013-12-09 16:04:59 | 2013-12-10 07:19:42 The network socket for historical data has been closed. | 2013-12-10 07:19:42 HD Request # 10 - Received 1 record from 2013-12-09 16:04:59 to 2013-12-09 16:04:59 (0.0 seconds) and wrote 1 record for $TICK | 2013-12-10 07:19:42 HD Request # 10 - Intraday download COMPLETE for $TICK | 2013-12-10 07:19:42 Real-time Intraday chart data file updates started for $TICK | 2013-12-10 07:19:42 HD Request # 11 - Downloading Historical Daily chart data for US30. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:19:42 HD Request # 11 - Using server: ds3.sierracharts.com port 10149 | 2013-12-10 07:19:42 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:19:42 The network socket is connected. | 2013-12-10 07:19:43 HD Request # 11 - Sending historical data logon request message. | 2013-12-10 07:19:43 HD Request # 11 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:19:43 HD Request # 11 - Decompressing data. | 2013-12-10 07:19:44 HD Request # 11 - Receiving historical Daily data for US30 starting at 2013-12-09 | 2013-12-10 07:19:44 Writing historical Daily data for US30 to the file US30.dly | 2013-12-10 07:19:44 The network socket for historical data has been closed. | 2013-12-10 07:19:44 HD Request # 11 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for US30 | 2013-12-10 07:19:44 HD Request # 11 - Daily download COMPLETE for US30 | 2013-12-10 07:19:44 Chart #5 has tagged chart #2 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:44 Chart #5 has tagged chart #2 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:44 Chart #5 has tagged chart #2 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:44 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-12-10 07:19:44 The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\Italy 40.cht | 2013-12-10 07:19:49 |
| [2013-12-10 17:51:32] |
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You may need to create a new Chartbook. Here are the instructions to use a backup Chartbook: https://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#BackupChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-10 17:51:45
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