Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 19 Apr 2024 06:41:30 +0000
Real Time connection for netting.
View Count: 526
| [2019-08-23 10:57:40] |
| User953864 - Posts: 8 |
|
Hi SC, Recently i have netted my CBOT subscription for my Sierra account, as displayed in my account control panel, however, i am still not able to get real time data using SC Data All services (also tried with SC Futures Order Routing Service since CME needs a trading account). The account cotrol panel shows my balance as less than my monthly subscription but i am not sure if that is the only issue. Attached below is my message log. Please help me set up the real time connection. SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2019-08-23 11:50:35.035 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-08-23 11:50:35.121 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2019-08-23 11:50:35.122 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-08-23 11:50:56.122 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-23 11:50:56.123 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-23 11:50:56.123 DTC Client socket (1) | Closed. | 2019-08-23 11:50:56.123 SC Futures Order Routing/Data | Disconnected. | 2019-08-23 11:50:56.127 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-23 11:50:56.127 SC Futures Order Routing/Data | Disconnected. | 2019-08-23 11:50:56.886 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 2. | 2019-08-23 11:50:56.939 Current selected Data/Trading service: SC Data - All Services | 2019-08-23 11:50:56.939 Symbol settings MD5 received. Request ID: 2. | 2019-08-23 11:51:00.098 Requested symbol settings for service code scdataallservices. Request ID: 3. | 2019-08-23 11:51:00.098 Symbol settings received. Request ID: 3. | 2019-08-23 11:51:04.359 |
| [2019-08-23 15:48:14] |
| SC Support - Posts: 1789 |
|
Lets bring this to resolution via email, please see the email chain that we have with Preetie. Thank you
|
To post a message in this thread, you need to log in with your Sierra Chart account: