Login Page - Create Account

Support Board


Date/Time: Wed, 24 Apr 2024 07:20:16 +0000



Problem with SC DataFeed?

View Count: 555

[2019-08-22 15:16:49]
drak33 - Posts: 20
Hello, is there any problem with SC DataFeed via InteractiveBrokers? Data are today "frozen", every minute shows the message: "Waiting to download historical data". I can't help myself. Where could be the problem? Thanks
[2019-08-22 16:17:59]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account