Support Board
Date/Time: Sun, 02 Feb 2025 03:51:15 +0000
CME - CQG Data Error - the fix you posted is not working for F.US.EPU19
View Count: 780
| [2019-08-21 06:36:32] |
| User884078 - Posts: 9 |
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CME - CQG Data Error - the fix you posted is not working for F.US.EPU19
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| [2019-08-21 06:41:50] |
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You must not have therefore re-downloaded the data. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-21 06:45:34] |
| User884078 - Posts: 9 |
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Thank you - that has worked
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| [2019-08-21 06:47:21] |
| User884078 - Posts: 9 |
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That is not working on all charts - yes realise you said only need do once for each symbol some cases it is not working Running two instances - and trying to complete in both instances |
| [2019-08-21 06:53:07] |
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Ok you need to first do the re-downloading of data first in the main instance and then the sub instances.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-22 07:34:17] |
| User884078 - Posts: 9 |
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Thank you - I think this has worked with the exception of one symbol - I am having trouble resetting the data for F.US.GCEZ19 - on an hourly chart that appears still affected - yet the 5 min chart is not.
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| [2019-08-22 18:33:16] |
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You should not have any problem with this. Just fully re-download the data first in the main instance for that symbol: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-22 18:33:27
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