Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 20 Apr 2024 07:50:24 +0000
New chart Fail
View Count: 521
| [2019-08-21 01:30:06] |
| User703334 - Posts: 59 |
|
I opened my platform to find two of my detached window's graphics completely screwed up (see attached picture). I tried changing the time frame and it would look normal sometimes except for the super wide price latter margin on the right. But, mostly did not work at all. I closed both those windows, downloaded the latest version, and tried opening a brand new intra-day chart. Same thing. Graphics completely scewed (see attached). The rest of my windows in the same chart book are fine. I need to be able to open two new intra-day charts to replace the two bad ones I had to delete. But, I cannot. Any attempt to open a new intra day chart results in completely scewed graphics. How can I open an intra-day chart without having this problem? PS: I don't want to duplicate an existing chart because I need to name the new ones and have them appear in my CW list. As far as I know, this is not possible when I duplicate a chart. |
 New Chart.JPG / V - Attached On 2019-08-21 01:27:51 UTC - Size: 81.34 KB - 253 views |
| [2019-08-21 01:46:00] |
| |
|
Instructions updated: To re-download the data in the chart to correct the data error during the 17:00 US Eastern time hour: Right-click on the chart before the data error and select Delete and Download Data. The reason for the problem, is that there are special values which are recorded with Intraday data now which is used to build accurate daily bar data and inadvertently that got into the historical data for CQG in a format which was not getting filtered out on serving data. This is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-21 01:49:37
|
To post a message in this thread, you need to log in with your Sierra Chart account: